Video Customization

It’s Me 247 Video Customization Service

Would you like one of the It’s Me 247 How-To Videos customized with your credit union branding? If so, you’ve come to the right place! Take a look at the “frequently asked questions” below to get an idea of what the It’s Me 247 Video Customization Service encompasses.

Need an It’s Me 247 How-To Video customized?

Please contact us with the link to the video you need customized, as well as which customization service (Basic or Deluxe) you’re interested in, and any applicable items needed (i.e. credit union logo, etc.). We will then reach out to you with any further items we may need.

Contact Us

What types of videos can be customized?

As part of this service, we will customize the following member-facing videos:

It’s Me 247 How-To Videos (online banking and online bill pay video tutorials)

 

Can I see a sample of a video that has been customized?

 

Sample of Video Customized with Basic Customization Package

View Sample

 

Sample of Video Customized with Deluxe Customization Package

View Sample

 

Sample of Newly Created Video

View Sample

 

How much does the service cost?

Depending on the specific request, Basic Customization (applies to existing videos) typically costs $150 per video. Deluxe Customization (applies to existing videos) prices range from $700 to $1,800 per video. For videos created from scratch, prices range from $900 to $1,800 per video.

A bulk discount is offered for orders of 5 or more videos.

All prices are approximate; a specific quote will be provided upon request.

 

What does our credit union need to provide CU*Answers?

  • Your credit union logo in an eps or Adobe Illustrator format
  • The MoveIT ID of the staff member to whom you’d like the final product delivered
  • Test account credentials (URL, username, and password) to your credit union online banking site (Deluxe service only)

What is the turnaround time for video customization?

While the turnaround time for video customization depends on many factors, including current orders from other clients and the number of videos in your specific order, it typically takes about 4 weeks for Basic Customization, 8 weeks for Deluxe Customization, and 10 weeks for New Video Creation.

How will the customized video(s) be delivered to our credit union?

We will transfer a .mp4 video file to you via the CU*Answers MoveIT file transfer software. Additional fees apply if you would like DVDs made.

What does the service include?

Basic Deluxe
Logo Customization Your credit union logo will be shown instead of the It’s Me 247 Online Banking logo. (This does not apply to the logo shown in the software itself. For customization of this logo, please see “Software Customization” section below.)

For example, for videos in the It’s Me 247 How-To Video Series, your credit union logo would replace the It’s Me 247 logo at the beginning and end of the video where it reads “It’s Me 247 How-To Video Series.”

Text Customization Your credit union name and contact information will be displayed at the end of the video.

For example, for videos in the It’s Me 247 How-To Video Series, your credit union name and contact information would be displayed where it reads “Learn More” at the end of the video.

Voice Customization 1. Your credit union name will replace the “It’s Me 247” when It’s Me 247 Online Banking is mentioned.

For example, for videos in the It’s Me 247 How-To Video Series, a mention of your credit union online banking site would replace the mention of the It’s Me 247 Online Banking site in the video introduction where the video title is shown and it talks about what the viewer will learn in the video.

2. Your credit union name and contact information will be added to the end of the video.

For example, for videos in the It’s Me 247 How-To Video Series, your credit union name and contact information would be added to the end where it reads “Learn More.”

Software Customization The software displayed in the video will be your own credit union software with your logo, colors, and products/services offered.

For example, for videos in the It’s Me 247 How-To Video Series, the online banking site used to make the video would be your own credit union online banking site with your credit union logo, colors, and products/services you have activated for your members in online banking.

   

Sign up for It's Me 247 Video Customization Today!


Order It's Me 247 Video Customization

Updated
March 17, 2017

Have You Updated Your Tracker Retention Settings Yet?

Have You Updated Your Tracker Retention Settings Yet?

ATTENTION ONLINE CREDIT UNIONS As announced in the 19.05 CU*BASE release and the 19.12 CU*BASE release, beginning March 21, 2020 and continuing monthly for CU*Answers online credit unions, we will begin purging tracker conversations that are outside of the configured retention schedule. We recommend configuring your retention schedule now so that you are prepared when… Read more »

Jan 16, 2020

A Note From the Help Desk: CU*Answers Network Services Response to Significant Microsoft Vulnerabilities

A Note From the Help Desk: CU*Answers Network Services Response to Significant Microsoft Vulnerabilities

CU*Answers Network Services has been tracking two significant Microsoft vulnerabilities published yesterday and how to remediate them. Due to the scope and severity of the issues, the US government has taken the rare step of also publishing alerts for these vulnerabilities through US-CERT and the Department of Homeland Security. About the Vulnerabilities: The first vulnerability… Read more »

Jan 15, 2020

Join Us for a Free Demo of CU*BASE Custom Training Edition!

Join Us for a Free Demo of CU*BASE Custom Training Edition!

Whether you are introducing new employees to CU*BASE or helping existing employees to practice new skills, the Custom Training Edition (CTE) can help bring your team up to speed on the tools they will use every day to serve your members. The CU*BASE Custom Training Environment is a new alternative to the shared simulated environment… Read more »

Jan 15, 2020

Get Registered for CU*Answers University Week!

Get Registered for CU*Answers University Week!

CU*Answers University Week is coming January 21 – January 24!  Register for our most timely and relevant courses condensed into one week – each course is FREE to attend!   Tuesday, January 21 10:30 AM – 12:00 PM ET Member Services: Inquiry and Phone Operator Register for web conference Register for classroom session   3:00… Read more »

Jan 14, 2020

Hit the Ground Running in 2020 with Analytics Booth!

Hit the Ground Running in 2020 with Analytics Booth!

Elevate your operations in 2020 and impress your board with enhanced reporting and trending metrics powered by Analytics Booth! Enjoy hundreds of operational trend lines and organizational insights accessible anywhere you have an internet connection.  Stop waiting for the end of the month to review your performance – enjoy daily insights at 24 hour intervals,… Read more »

Jan 14, 2020

Make Your eStatements Stand Out with Accent Colors!

Make Your eStatements Stand Out with Accent Colors!

Looking for consistency in your marketing to members?  Wish your eStatements and eStatements logo utilized your chosen color scheme?  Imaging Solutions can help!  This new product will help build brand consistency for your credit union, while also giving members comfort and peace of mind with a direct visual reminder that these are official statements from… Read more »

Jan 9, 2020

Website and Mobile App Managers: Check Out These Recent Articles from CUSO Magazine!

Website and Mobile App Managers: Check Out These Recent Articles from CUSO Magazine!

Website and Mobile App Managers: have you visited CUSO Magazine lately?  Read up on industry strategies and recent developments by checking out these articles: Do the Benefits to Online Membership Opening Outweigh Your Concerns? by Kristian Daniel, VP of Mobile Technologies Group, Sales and Business Development Robles vs Domino’s: Who’s Really Winning the Fight on… Read more »

Jan 9, 2020