Internet Retailing/LOS Tools and Features

Did you know…? New integrations for CU*BASE for Ready-to-Look (R2L) LOS Solutions, Ready-to-Book (R2B) LOS Solutions, and Misc. Coverage Solutions are in process all the time. Contact our LOS Coordinator Charlie Dean to see what’s cooking now!

Projects in the Works

Enhancements to our Online LOS

See the separate Kitchen recipe for details about these projects.

Differentiating Product Rate Boards

This project adds a new flag to the configurations that display savings, certificate, and loan products on the online rate board used by BizLink 247 and It’s Me 247 to allow credit unions to choose the online banking product(s) in which that particular product should be displayed. This will act as a simple filter only, and the same product can be set up to appear in one or any combination of the CU’s supported online banking products.

This would allow CUs to have a few general products that are offered across the board, as well as to designate specific products that only get displayed to businesses via BizLink 247, or for individuals that only get displayed via It’s Me 247, with unique sales text and offer terms directed to that audience.

Status: Project #56802 was implemented with the 23.05 release.

1Click Offers Enhancements: e-Sign Forms for Credit Card Offers, More e-Sign Forms Per Offer

This project adapts the e-sign forms feature that was recently implemented for 1Click unsecured and signature loans so that forms can also be attached for e-signing to 1Click credit card offers. This will be useful for credit unions wanting to capture a member signature on a terms & conditions document when a member accepts a 1Click credit card offer. In addition, to allow for CUs to include additional forms for e-signing beyond the obligatory promissory note, we will be expanding the 1Click configuration to allow for up to 5 custom forms to be attached to each 1Click offer.

Status: Project #58121 was implemented with the 23.10 release.

1Click Credit Card Offers Enhancements: Digital Card Issuance

See the separate Kitchen recipe for details about this project.

1Click Unfunded Offers

See the separate Kitchen recipe for details about this project.

1Click Offers Based on CLR Path Score

This project will marry two of our most popular new internet retailing tools to allow you to make offers “on the fly” to members based on their current relationship with your credit union.  In a nutshell, instead of creating an account list to determine who receives the 1Click offer, you’ll set up a CLR Path Decision Advisor score matrix, with score ranges and maximum offer amounts, such as:

  • Score 400-500 = $750 max
  • Score 501-600 = $1,000 max, etc.

When the member logs in, we’ll run a CLR Path score and present the offer for which they are qualified. The member just specifies the amount they want (up to the max allowed for their score), e-signs, and the account is opened!

Status as of December 2023: Project #62620 is waiting for available programming resources.

Flex Loans Enhancement

This project will allow you to prevent a member from requesting more than one modification on the same loan within a defined number of months (such as one per 12 months).

Status: Project #58021 was implemented with the 23.10 release.

We are also planning to add e-sign capabilities to the Flex Loans module, so that you can require a member to sign a form in order for the request to be processed.

Status as of December 2023: Project #61482 is waiting for available programming resources.

CLR Path Enhancements

This project adds the ability to run an entire membership through the CLR Path decision advisor as a “test run” to see if CLR path parameters yield the results the credit union is expecting.  Summary statistics will be displayed and a list of passed members can be exported to a file.

This project also creates a separate standalone tool to run a list of account bases through the CLR Path decision advisor scoring process.  The main purpose of this tool would be so that a marketing team could create a list of targeted members, then “wash” the list through the decision advisor to narrow down the list for a 1Click offer.

Status: Project #58298 was implemented with the 23.10 release.

Automating Loan Participation Packages for Sale

See the separate Kitchen recipe for news about this project.

Online Loan App Auto-approvals and Fulfillment via FUEL Decisions

See the separate Kitchen recipe for news about this project.

Enhancements to the FUEL Decision Model

The FUEL decision model is built on application information from CU*BASE and the credit report details being run through the model. To evaluate the applicant, we have always needed to associate a credit pull to get the data needed to say yes or no. Credit unions using this new model have asked for a solution to avoid having to re-run a credit report when changes are made to the loan terms that require a second decision to be run. To get around that, we have engaged with Sync1 to expand the FUEL model to allow an existing credit request to be used for an additional decision. Technical teams on both sides have had some initial scope meetings to determine the flow and using an existing report to re-decision an application or any subsequent applications.

Status as of December 2023: We’re making some good progress on the design for Project #61192.

In addition to the re-decision functionality, a new FUEL performance report will be available in CU*BASE to give credit unions more immediate access to the model results.

Status: Project #59831 was implemented with the 23.10 release.

Chefs for this recipe:  Ashley Melder and Dawn Moore

Updated
December 8, 2023

One Response to “Internet Retailing/LOS Tools and Features”

  1. Conor Lane

    I love the plans for the CLR Path enhancements. We had been using custom queries and Excel to filter down our membership for 1Click Offers with a lot of success, but this looks like it will make our filtering process much smoother, saving us a lot of time. We have been hoping for this for a while and are excited to see it being worked on!

    Reply

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