These projects are to create an interface between CU*BASE and teller automation hardware such as hybrid ATMs, Interactive Teller Machines (ITMs), and kiosk-type equipment.  We are actively working on these integrations!

Here is the status of the projects that we are working on with vendors and champion credit unions:

Hyosung

Integration is complete and active! Learn more and get started in the Store!  This solution allows members to perform a basic transaction set, beyond that typical of an ATM, directly against CU*BASE and not via the ATM rails. This solution can include a video teller component.  Currently there are 3 credit unions in production and 12 more in various stages of implementation.

Many credit unions have expressed interest in this solution and are following along in our ITM Collaborators email group. Email Imaging@cuanswers.com if you want to be added to that group to collaborate with your peers and participate in the chatter.

NCR

We can see the light at the end of the tunnel and it’s coming quick. Beta with NCR will be starting after the second quarter of 2023. CU*Answers has wrapped up programming for NCR’s interface and NCR’s programming is complete.  This effort will eliminate some of the dual entry that tellers are currently experiencing with NCR ITMs, as well as building the integration to empower members to self-service across a broader set of transactions.  Honor CU is our champion and the plan is to be in production by the end of 2023.

NCR fans, the ITM Collaborators group is for you, too! Many NCR users are in that group. Again, email Imaging@cuanswers.com if you want to be added to that group.

Diebold Nixdorf

We no longer have a champion credit union who is pursuing a Diebold ITMs. We have given Diebold our specs, but have no plan for integration until a credit union wants to champion the project.

Join the ITM Collaborators email group!

Chefs for this recipe: John Beauchamp and Kyle Karnes