CU*BASE Reference

This section lists topical reference booklets, each covering a specific area of the CU*BASE system. In addition to the information that’s in our online help, these documents are another great way to get up to speed on a new CU*BASE tool or application.

Can’t find what you are looking for? Check out these other related locations:

Letter Updated Title Publication Date Pages
A Abnormal Activity Monitoring02/03/201432
A Account-to-Account (A2A) Transfers06/05/201548
A Accrual Verification Handbook02/03/201412
A Adjusting for 90 Day Delinquency02/03/20149
A ALM Downloads10/13/201443
A Asset Verification Service Agreement - Wisconsin06/07/201111
AUpdated  Associated Applications07/09/201516
A ATM/Debit User Guide02/03/201451
A ATM Surcharge Rebates02/03/20149
AUpdated  Auditing Employee Access to CU*BASE Tools / Data Center Employee Security07/30/201517
A Audit Tracker
Track Member Activity Related to Compliance
02/03/20142
A Automated Funds Transfer/Check Funds Transfer10/13/201430
A Automated Non-Returns09/01/201448
AUpdated  Automated Reports and Queries07/30/201520
A Auto Security02/03/20144
A Using the Answer Book02/03/20144
A Working With AIRES and CU*BASE02/03/201420
B Balancing Act of Managing Your Cash Inventory02/03/20147
BUpdated  Balancing Made Easy07/30/201555
BUpdated  Bankruptcy Tools07/30/20154
B Bank Secrecy Act Monitoring Tools12/18/201437
B Budgeting with CU*BASE11/03/201443
B Online Ballots02/05/201425
B Using the Member Branch Reassignment Tool02/03/20146
CUpdated  5300 Call Report and CU*BASE Tools booklet07/12/201552
C 5300 Call Report Brochure10/17/20145
C 5300 Call Report Upload Steps09/09/20145
C Bump Certificates06/16/201515
C CASS Certification Procedures02/03/201416
C Certificate Forms02/03/20149
C Certificate Variable Rates02/03/20147
C CheckViewer: Accessing Checks 02/03/20144
C Client Support Information
(CSR Help Desk)
02/03/20146
C Club Account Processing02/03/201420
C Collateral: Tools for Tracking Property Securing Loans10/17/201420
C Communication with Members02/05/20148
C Concentration Risk Analysis (brochure)02/03/20144
C Configuring Tools for Collections05/08/201535
C Converting Your Back Office02/03/20148
CUpdated  COOP Shared Branching: CUSC/FSCC Acquirer07/09/201535
C CPI Force-Placed Insurance02/03/201413
CUpdated  Credit Cards: Configuration Guide07/30/201570
CUpdated  Credit Cards: User Guide07/30/2015127
CUpdated  Credit Scores in Online Banking07/20/201514
C Cross-Selling and Next Suggested Product04/16/201531
C CTR Automated Uploads to FINCEN02/21/20142
C CU*BASE Calculations for Insurance and Debt Protection10/25/20134
C CU*CD User Guide: Viewing Reports and Statements on CD-ROM11/07/200814
C CU*SPY E-Statements and Online Reports12/07/20104
C CU*TALK and It’s Me 247 New Client Setup Form
FOR NEW CLIENTS ONLY. This document is in Rich Text Format (RTF) to be filled out by a word processing program such as MS Word.
04/28/20155
CUpdated  CU*TALK Audio Response: Introductory/Startup Guide07/30/201518
C CU*TALK Change Request: Configuration
For CUs that do NOT use the text-to-speech (TTS) engine. This document is in Rich Text Format (RTF) to be filled out by a word processing program such as MS Word.
06/27/20132
C CU*TALK Change Request: Rate Messages
For CUs that do NOT use the text-to-speech (TTS) engine. This document is in Rich Text Format (RTF) to be filled out by a word processing program such as MS Word.
02/03/20144
CUpdated  How to Tracker from Cross Sales07/30/20155
C How to Work with Member Follow-ups02/03/201410
C Online Credit Bureau Access: 247 Lender Setup Form08/07/20061
C Online Credit Bureau Access: Application for Special Credit Report Pricing (Experian)05/04/20151
C Online Credit Bureau Access: Application for Special Credit Report Pricing (TransUnion/CBC Innovis)07/26/20111
C Online Credit Bureau Access and 247 Lender (1): Introductory/Startup Guide05/01/201521
C Online Credit Bureau Access and 247 Lender (2): Configuring 247 Lender and the Approval Matrix06/11/201425
C Online Credit Bureau Access and 247 Lender (3): User Guide02/03/201456
C Online Credit Bureau Access and 247 Lender (4): Understanding the Portfolio Defense SAVANT Credit Scoring Model12/20/20067
C Online Credit Bureau Access Setup Form01/19/20151
C Principal Distributions Certificates02/03/201411
DUpdated  CU*BASE Leadership Dashboards07/09/20155
D CU*BASE Management Dashboards brochure02/03/20148
D Data Archival Options Form01/24/20143
D Database Inquiry Flyer02/03/20142
D Debit Card Round Up05/08/201514
D Defense MD: Backup Tape Encryption for Self Processors02/03/201419
D Direct Mail Post: Importing Transaction Files and Posting Them Via Direct Mail04/16/201513
D Dividend Donations: Starting a Program for Your Members02/03/20147
D Documentation: Tricks of the Trade
Refer to the Documentation Tricks of the Trade page
Not Available0
D Dormancy and Escheat Monitoring10/06/201433
D Downloading Financial Statements to Excel02/03/20149
D Miscellaneous/Member Services Denial Notices02/03/201411
D My Favorite Dashboards and Reports and CU*SPY Daily Reports
Documentation on many CU*BASE dashboards and reports and the Daily CU*SPY reports.
Not Available0
E E-Alerts11/21/201420
E e-Documents: Electronic Documents Strategies and Solutions
Refer to the Special Interest Publications Page.
Not Available0
E e-Documents: Electronic Photo ID Capture User Guide (booklet)02/03/201422
E e-Documents: Electronic Receipts User Guide (booklet)12/30/201432
E e-Documents: idocVault Administration Guide12/30/201412
E e-Documents: Printing Electronic Loan Forms02/03/201413
E e-Documents: Quick Reference Guide02/03/20142
E E-Statements (for On-Line Credit Unions)06/10/20114
E E-Statements (for Self-Processing Credit Unions)06/10/20114
E E-Statements - New Look04/17/20124
E EasyPay Comparison (Fiserv versus iPay)10/24/20143
E EasyPay powered by Fiserv Brochure12/30/20144
E EasyPay powered by Fiserv Product Overview and User Guide12/18/201454
E EasyPay powered by iPay Brochure08/07/20134
E EasyPay powered by iPay Product Overview and User Guide06/25/201543
E eDOC Solution Brochure09/14/201212
E Effective Dating for Member Transactions02/03/201427
E Electronic Deposit Holds and "Member in Good Standing "Configuration04/29/201422
E Encryption - How to Configure CU*BASE Encryption09/20/201215
E Escrow Processing with CU*BASE04/16/201557
E Getting Started with E-Statements
Configuration, Fees, and Member Enrollment
06/05/201526
E Wrong Email Addresses - Automated Management of Wrong Email Addresses06/27/20134
FUpdated  COOP Shared Branching: CUSC/FSCC Acquirer07/09/201535
F CU*BASE and the FFIEC Supplement02/03/201417
F Fee Options with CU*BASE02/03/201413
F FIDM Configuration Files (for Self Processors)
4 files in a Zip archive
02/17/20060
F File Transfers: Downloading Data from iSeries to PC01/19/201517
F Financial Institutions Data Match (FIDM) Act: Compliance for CU*BASE Credit Unions12/03/201411
F How to Work with Member Follow-ups02/03/201410
F Member Self Service Fees02/03/201416
F Running a FinCEN 314(a) Scan Against Your CU*BASE Database01/19/201513
G Gender Generator Brochure02/03/20144
G General Ledger Balancing Tools02/03/201420
G How to Install CU*BASE GOLD05/24/201122
G Importing Transaction Files to the General Ledger03/20/201512
H Health Savings Accounts (HSAs)02/03/201427
H Household & Member Statistics02/03/201433
I CU*TALK and It’s Me 247 New Client Setup Form
FOR NEW CLIENTS ONLY. This document is in Rich Text Format (RTF) to be filled out by a word processing program such as MS Word.
04/28/20155
I Importing a List of Prospective Member Names into the CU*BASE Pending Membership Applications Database11/07/201416
I Instant Card Issue06/05/201419
I IRA Processing04/24/201539
I It's Me 247 Configuration Change Request Form
This document is in Rich Text Format (RTF) to be filled out by a word processing program such as MS Word.
04/16/20153
I It’s My Biz 247 Business Banking04/16/201570
I It’s My Biz 247 Permissions Form04/16/20153
I Mortgage Products: Interest Payment Only Loans02/03/201421
K Knowing Your Members: CU*BASE Relationship Management Tools
Note: This is a large file and my take extra time to download.
02/03/201476
L Big-Picture Planning for Your Loan Configurations02/03/201414
LUpdated  Configuring Tools for Your Loan Team07/09/201549
L Laser Checks Brochure03/27/20144
L Laser Printing with CU*BASE04/01/201422
L Lease Loan Tools02/03/201410
L Leaving Special Messages for Online Banking and Audio Response
(Including Personalized PC Banking Messages)
02/03/201411
L Legacy Check Ordering02/03/20144
L Lender VP Forms06/13/20144
L Loan Interest Calculation: "360/365 Daily Interest"02/03/20143
L Loan Statement Notices02/03/201410
L Printing Electronic Loan Forms02/03/201413
M Create Shortcut (Bookmark) to Mobile Web Banking
Refer to Web Services Announcement and Flyer (For Members)
Not Available
M CU*BASE Management Dashboards brochure02/03/20148
MUpdated  Marketing Campaigns with Member Connect07/30/201526
M Marketing Clubs: Configuration, Benefits and Enrollment02/03/201449
M Member Demographics02/03/20144
M Microfiche Statement Copy Request03/20/20061
M Miscellaneous Advances02/03/20149
M Miscellaneous Member Account Forms
(Including TIS Disclosures)
09/08/201436
M Mobile Text Banking02/03/201437
M Mobile Web Banking10/17/201428
M Month-End Processing Verifications10/20/201415
M Mortgage Products: 360-Day Interest Calculation02/03/201455
M Mortgage Products: Data Capture for Mortgage Closing Forms11/07/201420
M Mortgage Products: Interest Payment Only Loans02/03/201421
N Member Notices: Configuring and Printing CU-Defined Notices and e-Notices02/16/201559
N NCUA Share Insurance04/16/201516
N Non-Member Teller Services02/03/201417
O Downloading OFAC File Lists for the CU*BASE Data Match System
For Self-Processing Credit Unions
01/14/201511
O OFAC Configuration Files (for Self Processors)
4 files in a Zip archive
01/16/20150
O Online Banking documentation
Refer to the It's Me 247 Documentation Page
Not Available0
O Opt In/Opt Out (Reg E) - Managing Your Offering02/03/201441
O Outstanding Loan Recap - Managing your Concentration Risk02/03/20142
O Statement Onsert Brochure02/03/20144
O Tracking "Off Trial Balance" (OTB) Products with CU*BASE11/07/201457
O Using the CU*BASE Data Match System for OFAC Compliance01/14/201518
P How To Install ProDoc (CU*Answers ASP)03/06/201315
P New CU*BASE Printer Configuration Request01/20/20121
P Packaging Loans for Sale - Managing your Concentration Risk09/19/20144
P Participation Lending: Fannie Mae Secondary Market Loan Servicing04/16/2015102
P Participation Lending: FHLB Secondary Market Loan Servicing04/16/201597
P Participation Lending: Freddie Mac Secondary Market Loan Servicing04/16/201599
P Participation Lending: Standard 365 Loans and Other Loans04/16/201578
P PDF Exports02/06/20142
P PIB: Configuration/User Guide11/21/201478
P PIB Rollout Strategies02/03/201412
P Privacy Controls05/01/201516
P Promise Deposits - Electronic Check Deposits via It's Me 247 Online Banking10/17/201432
P Using a Wireless Signature Pad with ProDOC03/11/20109
Q Qualified Dividends06/16/201528
Q QualiFile (ChexSystems) Risk Assessment Scans
View the Special Interest Page for more info.
04/16/20154
Q Quicken/QuickBooks Downloads from Online Banking - Brochure/Pricing08/29/20124
Q Quicken/QuickBooks Downloads from Online Banking - Signup Form01/16/20131
R Downloading Data from CU*BASE to Raddon04/01/20041
R My Favorite Dashboards and Reports and CU*SPY Daily Reports
Documentation on many CU*BASE dashboards and reports and the Daily CU*SPY reports.
Not Available0
R Opt In/Opt Out (Reg E) - Managing Your Offering02/03/201441
R Posting Your Remote Deposits to CU*BASE01/19/201518
R Reissuing Cards02/03/201418
R Report Builder 02/03/20144
SUpdated  Member Selected Printed Statement Styles07/09/201530
S Periodic Mortgage Statements04/16/201518
S Sales Tracker04/16/201535
S See/Jump Controls08/12/201412
S Selective Marketing through Printed Statements04/16/201524
SUpdated  Selling Products Online07/09/201540
S Share Bonus Dividend/Loan Interest Rebate Programs02/03/201420
S Shared Branching02/03/201431
S Share Dividend Payment Options02/03/20149
S Skip-a-Pay for Online Credit Cards (booklet)02/03/201413
S Skip Pay for Consumer Loans06/16/201541
S Smart Messaging04/16/201513
S Standards for Social Security Numbers02/03/201416
S Standards for Social Security Numbers in New Client Conversions12/05/20075
S Statement Insert Packaging & Labeling Instructions08/19/20141
S Statement Insert Requirements04/09/20144
S Statement Mail Groups
Archiving Statements Without Printing Them
03/20/20156
S Statement Onsert Brochure04/16/20154
S Statement Printing & Mailing Instructions02/03/20149
S Tracking Savings Bond Redemption Activity with CU*BASE02/03/20147
S Using the CU*BASE Member Survey02/03/201414
T How To Install Epson Thermal Printers (Carswell) 08/03/200912
T How To Install Epson Thermal Printers (TM-T88IV USB) 08/10/200915
T Teller & Cash Activity Analysis Tools02/03/201421
T Teller Receipt Analysis (overview flyer)12/07/20104
T Teller Transaction Monitoring
Understanding CU*BASE Teller Analysis Reports
02/03/20149
T Thermal Receipts09/01/20054
T Thermal Receipts Data Masking Option09/23/20052
T Tiered Service Levels - Implementation Guide06/16/2015107
TUpdated  TILA-RESPA Integrated Disclosures (TRID)07/09/201526
T Top Enhancements of 201401/21/20154
T Using TCDs: Quick Reference02/20/20151
T Using Teller Cash Dispensers (TCDs) with CU*BASE: Configuration Guide02/20/201511
T Using Teller Cash Dispensers (TCDs) with CU*BASE Integrated without Middleware03/20/20159
T Using Teller Cash Dispensers (TCDs) with CU*BASE Integration with Legacy and Lutzwolf02/20/201544
T Using Teller Cash Recyclers (TCRs) with CU*BASE (Configuration and User Guide) – Integration with Legacy and Lutzwolf02/20/201549
T Using Teller Cash Recyclers (TCRs) with CU*BASE – Integrated without Middleware03/20/20159
V Variable Rate Loan Products05/07/201451
VUpdated  Vault Manager07/27/201517
W New CU*BASE Workstation Configuration Request01/20/20121
WUpdated  Wire Transfers in CU*BASE07/09/201518
W Write-Off/Charge-Off Tools05/08/201536
Y Tax Forms Handling Instructions - Self Processing10/20/20142
Y Year-End Verification Checklist - Self Processing10/20/20141
Y Year End Processing Guide - Online12/30/201458
Y Year End Processing Guide - Self Processing12/30/201479
Z Creating Zero-Dollar Transactions in CU*BASE
Leaving Messages for Members via Account Transaction History
02/03/20146
Updated
January 22, 2015

Don’t Miss the FREE Education Express Webinar Today!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Don’t miss the FREE Education Express webinar today, July 23, from 3-3:30 PM ET. This month’s focus is on Business Continuity Management. Come learn how to identify and plan for disruptive threats, discover opportunities to strengthen operational resilience, and discuss available continuity and recovery strategies. You can find more great… Read more »

Reminder: July Tricks of the Trade Webinar

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Don’t forget to log into the Tricks of the Trade webinar this afternoon! The July Tricks of the Trade webinar will be held from 3:30-4 PM ET today! Join the webinar a few minutes before the webinar starts and enter this password: tricks. During this interactive and engaging webinar, you’ll… Read more »

July Tricks of the Trade Webinar

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Mark your calendar for the upcoming Tricks of the Trade webinar! Scheduled for Tuesday, July 21, from 3:30-4:00 PM ET, the interactive and engaging July Tricks of the Trade webinar will give you an in-depth look at documentation covering the materials from the 2015 CU*Answers Leadership Conference, including My Virtual Strongbox! Attending… Read more »

Is Your Understanding of Policy and Examination Requirements a Bit Hazy?

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Clear things up with PolicySwap and ExamShare! What is PolicySwap? A website where credit unions across the United States can upload and share their policies with each other. This time saving peer resource helps credit unions use each other’s policies as a back bone to create their own policies –… Read more »

The 2014 SSAE-16 Results Are Now Available

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS The CU*Answers Board of Directors recently accepted the 2014 “Report on a Description of a Service Organization’s System and the Suitability of the Design and Operating Effectiveness of Controls Related to the CU*BASE Development” (SSAE-16 SOC 1 Type 2). Review the 2014 SSAE-16 Report and other Key Audit Results… Read more »