Check Out the New Resources Featured in this Edition of Documentation Digest!

AnswerBook Digest is now Documentation Digest!  Documentation Digest is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers.  This email series has now been expanded to include additional resources that we think your credit union will find helpful, including Help topics, booklets, videos and more!

This edition of Documentation Digest focuses on resources relating to Remote Deposit Capture.  Click on the links below for a deeper dive into each item, and don’t forget to share these with your staff!

Knowledge Base Topics

  • Is there a way I can block a member enrolled in Remote Deposit Capture (RDC) from making future deposits?  Check out this NEW topic! (KB 5393)
  • My member deposited a check via CU*BASE Remote Deposit Capture.  Can I reverse the check once it passes my limits (configured in CU*BASE) and is deposited in their account?  Check out this NEW topic! (KB 5397)
  • If a Remote Deposit Capture (RDC) check is rejected, can we provide the member with a customized message giving them the reason for the rejection? Right now they need to contact our credit union.  Click here to view this NEW topic! (KB 5398)

Reference Guides

  • Remote Deposit Capture Booklet – this PDF covers the configuration and enrollment of members in Mobile Check Deposit with CU*BASE, with a walkthrough of the experience your member(s) will have when making deposits via Mobile Check Deposit.  Check out the step-by-step instructions with larger size graphics, giving you the full member experience.

OnDemand Video

Want an overview of the remote deposit process via your credit union’s mobile banking app?  Check out our video recording, which details how you can perform remote deposit capture for checks as well as how you can verify that recent deposits have been completed.

Abnormal Activity Monitoring for Transaction Patterns – Using The Tools You Own to Mitigate Risk

Abnormal Activity Monitoring for Transaction Patterns – Using The Tools You Own to Mitigate Risk

The FFIEC and CFPB are urging credit unions to identify and monitor high-risk activity amongst their member base.  The transaction pattern option within the Abnormal Activity Monitoring CU*BASE tool was designed to assist credit unions with meeting that requirement.  These patterns need to be configured specific to your credit union, as each credit union has… Read more »

Apr 12, 2024

CU*Answers and InvestiFi Invite You to Learn About Investment Options for Members via Online Banking

CU*Answers and InvestiFi Invite You to Learn About Investment Options for Members via Online Banking

Seamlessly integrated into your digital banking platform, InvestiFi empowers members with the freedom to buy, sell and hold investments.  With InvestiFi, your credit union can help members build a financially secure future while keeping their membership and assets within your financial institution. CU*Answers and InvestiFi will be hosting a series of webinars on the dates… Read more »

Apr 12, 2024

Join AuditLink on April 23rd to Learn About our Cooperative Approach to Vendor Management

Join AuditLink on April 23rd to Learn About our Cooperative Approach to Vendor Management

This informative 30-minute session will introduce participants to AuditLink and our Vendor and Contract Management platforms.  This session will also feature a discussion on the importance of cooperative platform management and will help participants plug into key resources within our network as they relate to vendor management, auditing and compliance. Join us on Tuesday, April… Read more »

Apr 11, 2024

BizLink 247 – Designed for the Unique Needs of Business Members

BizLink 247 – Designed for the Unique Needs of Business Members

BizLink 247 is designed for the special needs of business members.  Alongside its companion PIB MLO, BizLink 247 allows business owners to have separate logins and individual permissions for each employee – these permissions can be granted either through CU*BASE (via a credit union employee) or PIB MLO (by the business owner/administrator). Once your order… Read more »

Apr 10, 2024

AuditLink Invites You to Join a Conversation on Fraud!

AuditLink Invites You to Join a Conversation on Fraud!

Is fraud prevention a part of your organization’s ongoing conversation regarding your mission, your vision and your goals?  Does your staff know the risks they are most likely to face or common traits of fraudsters? Join AuditLink for an open forum discussion on fraud prevention, fraud detection, emerging risks, current issues, best practices and more. … Read more »

Apr 10, 2024

CU*Answers and InvestiFi Invite You to Learn About Investment Options for Members via Online Banking

CU*Answers and InvestiFi Invite You to Learn About Investment Options for Members via Online Banking

Seamlessly integrated into your digital banking platform, InvestiFi empowers members with the freedom to buy, sell and hold investments.  With InvestiFi, your credit union can help members build a financially secure future while keeping their membership and assets within your financial institution. CU*Answers and InvestiFi will be hosting a series of webinars on the dates… Read more »

Apr 10, 2024