Increase to Network Services Labor Costs Arriving 8/1/23

We appreciate your continued trust in Network Services as your provider of quality IT solutions.  We have been serving our clients with excellence and integrity for more than 20 years, and we are committed to maintaining our high standards of service.  However, as you may be aware, the costs of hardware and labor have risen considerably over the past two decades, while our labor prices have remained unchanged.

In order to keep up with the changing market conditions and to serve you best, we are adjusting our hourly labor rates from $100 per hour to $125 per hour, effective August 1, 2023.  This is a necessary step to continue delivering the best value IT solutions to you.  We hope you understand our decision and we look forward to working with you soon.

Thank you for your loyalty and support,

CU*Answers Network Services Management

Join Network Services for our October Boot Camp!

Join Network Services for our October Boot Camp!

Join us October 11th and 12th for a two-day boot camp!  This is an opportunity for your credit union IT members build their knowledge of core product deployment and support.  Please note: seating for this event is limited – if you are interested in attending, we encourage you to sign up soon! One of our… Read more »

Aug 15, 2023

Application Window is Now Open for the 2023 NCUA Cybersecurity Grant!

Application Window is Now Open for the 2023 NCUA Cybersecurity Grant!

NCUA Grants Available to Help Cover Your Costs NCUA has announced grant programs as part of the 2023 Community Development Revolving Loan Fund, to assist low-income credit unions with providing their members products and services to strengthen their economic security.  Qualified credit unions can apply for up to $10,000.  Applications are accepted now through June… Read more »

May 11, 2023

Resources to Improve your Credit Union’s Cybersecurity Posture!

Resources to Improve your Credit Union’s Cybersecurity Posture!

NCUA Grants Available to Help Cover Your Costs NCUA has announced grant programs as part of the 2023 Community Development Revolving Loan Fund, to assist low-income credit unions with providing their members products and services to strengthen their economic security.  Qualified credit unions can apply for up to $10,000.  Applications are accepted now through June… Read more »

May 2, 2023

Have a question for CU*Answers? Who do you call?

Have a question for CU*Answers?  Who do you call?

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Apr 4, 2023

Have a question for CU*Answers? Who do you call?

Have a question for CU*Answers?  Who do you call?

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Jan 3, 2023

A Note From the Help Desk: TrendMicro Price Increases

A Note From the Help Desk: TrendMicro Price Increases

ATTENTION CNS MANAGED CLIENTS TrendMicro Price Increases Effective January 1st, 2023, TrendMicro will be implementing global price increases for their products and services.  Prices for Software, SaaS, and Services will be increasing by 5% over their 2022 prices.  Please be advised that if you are purchasing TrendMicro products or services through CU*Answers Network Services, you… Read more »

Dec 16, 2022

A Note From the Help Desk: SonicWall Global Management System Maintenance

A Note From the Help Desk: SonicWall Global Management System Maintenance

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS FortiPortal System Maintenance What Are We Doing? We will be performing an upgrade to FortiPortal version 7.0.2. Why Are We Doing This? We are performing this upgrade to ensure the continued reliable operation of the FortiPortal System. When Are We Doing This? This upgrade will be deployed on Tuesday,… Read more »

Nov 4, 2022

A Note From the Help Desk: SonicWall Global Management System Maintenance

A Note From the Help Desk: SonicWall Global Management System Maintenance

ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS SonicWALL Global Management System Maintenance What Are We Doing? We will be performing an upgrade to the server that our SonicWall Global Management System (SGMS) operates on. Why Are We Doing This? We are performing this upgrade to ensure the continued reliable operation of the SonicWall Global Management System…. Read more »

Oct 12, 2022