Complete Care

Complete Protection for Today’s Agile Business

CU*Answers Network Services’ Complete Care Program is a unique end-to-end technology management solution that forever frees you from the technology hassles and bottlenecks that so often encumber the agile business.

By layering our renown ISO 17799 compliant managed services portfolio with personalized policies and targeted planning sessions, CU*Answers Network Services’ Complete Care is the only solution truly able to realize maximum ROI from your technology investments enabling you to reach further than ever before.

Complete Care Program

Complete Care Program features:

  • Continuous 24/7 monitoring form our SAS 70 certified US-based NOCs of multiple Windows servers and an unlimited number of network devices at multiple office locations
  • Full On-Demand Reporting for all devices
  • Real-time event monitoring and alerting
  • Weekly and On-Demand Security Baseline Report
  • Daily Backup System Monitoring and Reporting
  • Patch Management and Reporting for all Server and Workstations, 24-hour response time on all critical security patches
    • Ensures compliance with NCUA Letter 03-CU-14
  • Continuous monitoring, remote management and performance trending ensure high availability of critical systems
    • ISO 17799 standards compliance
  • Improved network security with global password policy enforcement
  • Continuous server auditing
  • Quarterly external vulnerability assessment
  • Internet vulnerability assessment every 18 months
  • Full software and hardware asset management with On-Demand Reporting
  • Up to 4 hours/month break fix technical support included for support not covered by Complete Care agreement
  • Unlimited Group and User Management
  • Quarterly Backup and Restore Testing
  • Annual Business Review/Planning Session
  • 180-Day archival of all systems information stored securely at CU*Answers Network Services SAS 70 certified Data Centers
  • License management and annual maintenance renewals for firewall, email security appliance and SSL VPN appliance included

The Next Step: To get started, contact a CU*Answers Network Services representative at 1.866.458.1174.

Updated
February 10, 2016

Don’t Delay – Complete Your LegaSuite Client Upgrade Today!

Don’t Delay – Complete Your LegaSuite Client Upgrade Today!

Still Need to Complete Your LegaSuite Upgrade? If you have not yet completed the LegaSuite Client upgrade on all of your workstations, please do so soon.  Currently, we are running on version 8.2.2 and will be moving to version 8.5.4. The deadline to complete this upgrade, which was originally scheduled for August 1, 2021, has… Read more »

Jul 29, 2021

A Note from Network Services Regarding the Recent SonicWALL Remote Access Vulnerability

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Today SonicWALL clarified a vulnerability in their line of remote access products that, if exploited, could result in the spread of ransomware. What is CNS doing? For Clients With Currently Supported Hardware: SonicWALL has provided patches for currently supported devices and CNS will review and install updates if necessary. For Clients With End of Life… Read more »

Jul 14, 2021

AdvantageCIO launches remote access assessment service

AdvantageCIO, a division of CU*Answers, recently announced it has launched a new cybersecurity assessment service to help credit unions ensure they are following cybersecurity best practices. The service takes an industry standard approach by following guidance from the FFIEC, NCUA, and NIST. It inventories a broad range of controls across a credit union’s footprint and […]

Jul 6, 2021

AdvantageCIO hires its first cybersecurity analyst

AdvantageCIO, a division of CU*Answers, recently announced it has hired its first team member dedicated solely to cybersecurity. The team welcomes Andrew Hinson, who joins with over five years of experience in cybersecurity project work, audit and assessment analysis, audit remediation and senior information technology work in the credit union space. “Along with our focus […]

Jul 6, 2021

Have a question for CU*Answers? Who do you call?

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At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Jul 1, 2021

Resources to Improve your Credit Union’s Cybersecurity Posture!

Resources to Improve your Credit Union’s Cybersecurity Posture!

NCUA Grants Available to Help Cover Your Costs NCUA has announced grant programs in response to the COVID-19 pandemic to assist federally insured, low-income designated credit unions cover the costs associated with moving operations to remote locations.  Qualified credit unions can apply for up to $7,000.  Applications are accepted now through June 26 and are… Read more »

Jun 18, 2021

Reminder – A Note From the Help Desk: SonicWall Global Management System Maintenance

Reminder – A Note From the Help Desk: SonicWall Global Management System Maintenance

ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS SonicWALL Global Management System Maintenance What Are We Doing? We will be upgrading the SonicWall Global Management System (SGMS). Why Are We Doing This? This is a maintenance release that contains bug fixes and will keep us current with vendor support. When Are We Doing This? This upgrade will… Read more »

Jun 10, 2021

Join Network Services for our September Boot Camp!

Join Network Services for our September Boot Camp!

Join us September 8th and 9th for a two-day boot camp!  This is an opportunity for your credit union IT members build their knowledge of core product deployment and support. One of our goals during the Network Services Boot Camp is to help provide a tighter integration between credit union IT staff and the CNS… Read more »

Jun 8, 2021