Complete Care

Complete Protection for Today’s Agile Business

CU*Answers Network Services’ Complete Care Program is a unique end-to-end technology management solution that forever frees you from the technology hassles and bottlenecks that so often encumber the agile business.

By layering our renown ISO 17799 compliant managed services portfolio with personalized policies and targeted planning sessions, CU*Answers Network Services’ Complete Care is the only solution truly able to realize maximum ROI from your technology investments enabling you to reach further than ever before.

Complete Care Program

Complete Care Program features:

  • Continuous 24/7 monitoring form our SAS 70 certified US-based NOCs of multiple Windows servers and an unlimited number of network devices at multiple office locations
  • Full On-Demand Reporting for all devices
  • Real-time event monitoring and alerting
  • Weekly and On-Demand Security Baseline Report
  • Daily Backup System Monitoring and Reporting
  • Patch Management and Reporting for all Server and Workstations, 24-hour response time on all critical security patches
    • Ensures compliance with NCUA Letter 03-CU-14
  • Continuous monitoring, remote management and performance trending ensure high availability of critical systems
    • ISO 17799 standards compliance
  • Improved network security with global password policy enforcement
  • Continuous server auditing
  • Quarterly external vulnerability assessment
  • Internet vulnerability assessment every 18 months
  • Full software and hardware asset management with On-Demand Reporting
  • Up to 4 hours/month break fix technical support included for support not covered by Complete Care agreement
  • Unlimited Group and User Management
  • Quarterly Backup and Restore Testing
  • Annual Business Review/Planning Session
  • 180-Day archival of all systems information stored securely at CU*Answers Network Services SAS 70 certified Data Centers
  • License management and annual maintenance renewals for firewall, email security appliance and SSL VPN appliance included

The Next Step: To get started, contact a CU*Answers Network Services representative at 1.866.458.1174.

Updated
April 28, 2022

Need Assistance from Network Services? Submit a Request via ConnectWise!

Need Assistance from Network Services?  Submit a Request via ConnectWise!

If your credit union requires assistance from CU*Answers Network Services, please note that Network Services categories are no longer accessible through AnswerBook.  Instead, your credit union should reach out via ConnectWise with any requests directed to the Network Services team. Examples of common requests that can be submitted via ConnectWise include: Equipment troubleshooting/failure (workstations, printers,… Read more »

Jan 31, 2024

Updated Deployment Plan for IBM i Access Upgrades – Complete Yours by 5/1/2024

Updated Deployment Plan for IBM i Access Upgrades – Complete Yours by 5/1/2024

Earlier this winter, CU*Answers Network Services announced a temporary suspension of our deployment plans for IBM iAccess Upgrades.  We have since performed the necessary adjustments to our plans – your credit union can begin downloading the latest version (1.1.9.4) as of today, January 25th. Please note that this update is required for all CU*Answers clients,… Read more »

Jan 25, 2024

Your Credit Union Has Questions, Our Teams are Here to Help!

Your Credit Union Has Questions, Our Teams are Here to Help!

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to contact, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Jan 11, 2024

IBM i Access Client Solution Deployment Suspended – New Deployment Plan Coming Soon

IBM i Access Client Solution Deployment Suspended – New Deployment Plan Coming Soon

Recently, CU*Answers delivered several announcements on required IBM i Access Upgrades for 2024.  Since the start of this communication series, CU*Answers has been working with our credit unions to upgrade IBM i Access Client software on your PCs. Unfortunately, on December 8, 2023, IBM disclosed three vulnerabilities (CVE-2023-45184, CVE-2023-45182, CVE-2023-45185) affecting this software.  As a… Read more »

Dec 13, 2023

Winter is Coming… and So are the Latest IBM iAccess Upgrades!

Winter is Coming… and So are the Latest IBM iAccess Upgrades!

Don’t forget: it’s time to upgrade IBM iAccess (used for print sessions) to 1.1.9.2!  This update is required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  The updates will need to be applied to all of your CU*BASE workstations and must be completed by 1/31/2024. Your IT staff… Read more »

Nov 27, 2023

Don’t Fall Behind – Complete Your IBM iAccess Upgrades Today!

Don’t Fall Behind – Complete Your IBM iAccess Upgrades Today!

It’s time to upgrade IBM iAccess (used for print sessions) to 1.1.9.2 – this update is required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  The updates will need to be applied to all of your CU*BASE workstations and must be completed by 1/31/2024. Your IT staff can… Read more »

Nov 13, 2023

Don’t Fall Behind – Complete Your IBM iAccess Upgrades Today!

Don’t Fall Behind – Complete Your IBM iAccess Upgrades Today!

It’s time to upgrade IBM iAccess (used for print sessions) to 1.1.9.2 – this update is required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  The updates will need to be applied to all of your CU*BASE workstations and must be completed by 1/31/2024. Your IT staff can… Read more »

Oct 30, 2023

It’s Time for IBM iAccess Upgrades! Complete Yours by 1/31/2024

It’s Time for IBM iAccess Upgrades!  Complete Yours by 1/31/2024

It’s time to upgrade IBM iAccess (used for print sessions) to 1.1.9.2 – this update is required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  The updates will need to be applied to all of your CU*BASE workstations and must be completed by 1/31/2024. Your IT staff can… Read more »

Oct 3, 2023

It’s Time for IBM iAccess Upgrades! Complete Yours by 1/31/2024

It’s Time for IBM iAccess Upgrades!  Complete Yours by 1/31/2024

It’s time to upgrade IBM iAccess (used for print sessions) to 1.1.9.2 – this update is required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  The updates will need to be applied to all of your CU*BASE workstations and must be completed by 1/31/2024. Your IT staff can… Read more »

Oct 3, 2023