Complete Care

Complete Protection for Today’s Agile Business

CU*Answers Network Services’ Complete Care Program is a unique end-to-end technology management solution that forever frees you from the technology hassles and bottlenecks that so often encumber the agile business.

By layering our renown ISO 17799 compliant managed services portfolio with personalized policies and targeted planning sessions, CU*Answers Network Services’ Complete Care is the only solution truly able to realize maximum ROI from your technology investments enabling you to reach further than ever before.

Complete Care Program

Complete Care Program features:

  • Continuous 24/7 monitoring form our SAS 70 certified US-based NOCs of multiple Windows servers and an unlimited number of network devices at multiple office locations
  • Full On-Demand Reporting for all devices
  • Real-time event monitoring and alerting
  • Weekly and On-Demand Security Baseline Report
  • Daily Backup System Monitoring and Reporting
  • Patch Management and Reporting for all Server and Workstations, 24-hour response time on all critical security patches
    • Ensures compliance with NCUA Letter 03-CU-14
  • Continuous monitoring, remote management and performance trending ensure high availability of critical systems
    • ISO 17799 standards compliance
  • Improved network security with global password policy enforcement
  • Continuous server auditing
  • Quarterly external vulnerability assessment
  • Internet vulnerability assessment every 18 months
  • Full software and hardware asset management with On-Demand Reporting
  • Up to 4 hours/month break fix technical support included for support not covered by Complete Care agreement
  • Unlimited Group and User Management
  • Quarterly Backup and Restore Testing
  • Annual Business Review/Planning Session
  • 180-Day archival of all systems information stored securely at CU*Answers Network Services SAS 70 certified Data Centers
  • License management and annual maintenance renewals for firewall, email security appliance and SSL VPN appliance included

The Next Step: To get started, contact a CU*Answers Network Services representative at 1.866.458.1174.

Updated
February 10, 2016

RESCHEDULED – A Note From the Help Desk: SonicWall Global Management System Maintenance

RESCHEDULED – A Note From the Help Desk: SonicWall Global Management System Maintenance

ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS Originally scheduled for Sunday, March 14th from 12:00 PM to Midnight ET, this maintenance has been rescheduled and will occur tonight, February 24th, from 11:00 PM to 8:00 AM ET. SonicWALL Global Management System Maintenance What Are We Doing? We will be upgrading the Sonicwall Global Management System (SGMS)…. Read more »

Feb 24, 2021

A Note from Network Services: Patching Completed for the Recent UNIX and Linux Sudo Vulnerability

A Note from Network Services: Patching Completed for the Recent UNIX and Linux Sudo Vulnerability

On Tuesday, January 26, a vulnerability was announced which affected UNIX and Linux operation systems running Sudo versions prior to 1.9.5p2.  This vulnerability affected user privilege management services.  For further details on this, please refer to our previous announcement. We have patched all CU*Answers and client servers affected by this vulnerability.  Guapples, which are not… Read more »

Jan 29, 2021

A Note from Network Services on the Recent UNIX and Linux Sudo Vulnerability

A Note from Network Services on the Recent UNIX and Linux Sudo Vulnerability

Yesterday, January 26, a vulnerability was announced affecting UNIX and Linux operating systems running Sudo versions prior to 1.9.5p2.  This vulnerability affects user privilege management services. Initial reports indicate this vulnerability is difficult to exploit remotely, and there is no evidence this vulnerability has been used to attack any systems managed by CU*Answers.  As with… Read more »

Jan 27, 2021

AdvantageCIO launches merger technology planning service

AdvantageCIO, a division of CU*Answers, recently announced it has launched a new credit union merger technology planning service to guide executives through the challenges of combining disparate networks into one secure and cost-effective combined network. The service reviews existing network configurations at both credit unions, inventories equipment and communications, identifies areas for optimization, and provides […]

Jan 22, 2021

A Note from Network Services: A Follow Up on the Recent Orion SolarWinds Vulnerability

A Note from Network Services: A Follow Up on the Recent Orion SolarWinds Vulnerability

Many of our clients continue to be pressured by state and federal regulators regarding the Orion SolarWinds breach, and have asked CU*Answers for additional clarification regarding our process since announcement of the attack.  As you may recall, CU*Answers announced on December 16 that we do not use Orion SolarWinds and are not directly affected by… Read more »

Jan 5, 2021

Have a question for CU*Answers? Who do you call?

Have a question for CU*Answers?  Who do you call?

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Jan 5, 2021

A Note From the Help Desk: SonicWall Global Management System Maintenance

A Note From the Help Desk: SonicWall Global Management System Maintenance

ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS SonicWALL Global Management System Maintenance What Are We Doing? We will be performing an upgrade to the platform that manages and reports on firewall and remote access activity, the SonicWall Global Management System (SGMS). Why Are We Doing This? We are performing this upgrade to ensure the continued reliable… Read more »

Dec 30, 2020

A Note From the Help Desk: SGMS Firewall Management

A Note From the Help Desk: SGMS Firewall Management

ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS SGMS Firewall Management What Happened? On December 13th, we performed an upgrade of the Sonicwall Global Management System (SGMS).  Following this upgrade, it was discovered that the task execution functionality was not working properly. How Will This Impact You? Options for logging and reporting were not impacted by the… Read more »

Dec 17, 2020

A Note from Network Services Regarding the Recent Orion SolarWinds Vulnerability

A Note from Network Services Regarding the Recent Orion SolarWinds Vulnerability

CU*Answers has received inquiries from clients regarding the much-publicized Orion SolarWinds vulnerability, and the risk this potential breach may present across the cooperative.  CU*Answers does not use or manage the Orion SolarWinds product internally or at any client sites.  If your credit union is affected by the Orion SolarWinds vulnerability, we recommend taking steps provided… Read more »

Dec 16, 2020

A Note From the Help Desk: SonicWall Global Management System Maintenance

A Note From the Help Desk: SonicWall Global Management System Maintenance

ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS SonicWALL Global Management System Maintenance What Are We Doing? We will be performing an upgrade to the platform that manages and reports on firewall and remote access activity, the SonicWall Global Management System (SGMS). Why Are We Doing This? We are performing this upgrade to ensure the continued reliable… Read more »

Dec 4, 2020