Complete Care

Complete Protection for Today’s Agile Business

CU*Answers Network Services’ Complete Care Program is a unique end-to-end technology management solution that forever frees you from the technology hassles and bottlenecks that so often encumber the agile business.

By layering our renown ISO 17799 compliant managed services portfolio with personalized policies and targeted planning sessions, CU*Answers Network Services’ Complete Care is the only solution truly able to realize maximum ROI from your technology investments enabling you to reach further than ever before.

Complete Care Program

Complete Care Program features:

  • Continuous 24/7 monitoring form our SAS 70 certified US-based NOCs of multiple Windows servers and an unlimited number of network devices at multiple office locations
  • Full On-Demand Reporting for all devices
  • Real-time event monitoring and alerting
  • Weekly and On-Demand Security Baseline Report
  • Daily Backup System Monitoring and Reporting
  • Patch Management and Reporting for all Server and Workstations, 24-hour response time on all critical security patches
    • Ensures compliance with NCUA Letter 03-CU-14
  • Continuous monitoring, remote management and performance trending ensure high availability of critical systems
    • ISO 17799 standards compliance
  • Improved network security with global password policy enforcement
  • Continuous server auditing
  • Quarterly external vulnerability assessment
  • Internet vulnerability assessment every 18 months
  • Full software and hardware asset management with On-Demand Reporting
  • Up to 4 hours/month break fix technical support included for support not covered by Complete Care agreement
  • Unlimited Group and User Management
  • Quarterly Backup and Restore Testing
  • Annual Business Review/Planning Session
  • 180-Day archival of all systems information stored securely at CU*Answers Network Services SAS 70 certified Data Centers
  • License management and annual maintenance renewals for firewall, email security appliance and SSL VPN appliance included

The Next Step: To get started, contact a CU*Answers Network Services representative at 1.866.458.1174.

February 10, 2016

CU*Answers Network Services seeing dividends from paid internship program

CU*Answers Network Services, a division of cooperative CUSO CU*Answers, continues its successful paid internship program. The experience benefits individuals looking to test the waters of a technology career and the CUSO’s Client Support and Operations team. Interns configure client workstations, core product update devices, and assist with daily processes, communication, and organization of the lab. […]

Sep 9, 2020

CU*Answers improving its mobile app member authentication infrastructure

CU*Answers Network Services (CNS) is pleased to announce that significant upgrades are underway on its MACO infrastructure. Multiple Authentication Convenience Options (MACO) provides members with the ability to access the credit union’s mobile app using username/password, facial recognition, PIN, fingerprint, and voice. The new infrastructure will provide an immediate boost in processing capacity and set […]

Aug 28, 2020

CU*Answers completes IBM system upgrades across network

CU*Answers, the West Michigan-based core data processor, recently completed all 2020 scheduled IBM Power i hardware and software upgrades across all partner and client self-processing networks. Upgrades included installing nine new machines and upgrading to IBM’s v7.3 operating system across the network. The work represents hundreds of hours of planning and execution and will position […]

Aug 17, 2020

Have a question for CU*Answers? Who do you call?

Have a question for CU*Answers?  Who do you call?

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Jul 15, 2020

AdvantageCIO introduces new managed vulnerability service

AdvantageCIO, the strategic technology consulting division of CU*Answers, recently announced a new bundled offering: Managed Vulnerability Services. “We’ve had a lot of credit union client requests for help with more frequent internal and external vulnerability testing and reporting,” said Matt Sawtell, VP of Managed Technology Services. “Along with that we’re also getting requests to help […]

Jun 4, 2020

CU*Answers Network Services rolls annual tune up service into Complete Care

CU*Answers Network Services (CNS) recently announced that starting in June 2020, it is offering an annual tune up to all Complete Care clients. The tune up reviews a client’s managed environment against ever evolving best practices and then engages senior technical resources to review with the client and make adjustments to improve security posture, performance […]

Jun 4, 2020

Solutions from CU*Answers Network Services: Complete Care Essentials

Solutions from CU*Answers Network Services: Complete Care Essentials

Complete Care Essentials from CU*Answers Network Services presents a great way to move tech from your offices to our secure hosting facilities!  Your staff can work flexibly and securely from anywhere, with access to cloud-based email. Complete Care Essentials features: A CNS private cloud hosted with Microsoft Active Directory, File, and Print server Workstation and… Read more »

Jun 2, 2020