Complete Care

Complete Protection for Today’s Agile Business

CU*Answers Network Services’s Complete Care Program is a unique end-to-end technology management solution that forever frees you from the technology hassles and bottlenecks that so often encumber the agile business.

By layering our renown ISO 17799 compliant managed services portfolio with personalized policies and targeted planning sessions, CU*Answers Network Services’s Complete Care is the only solution truly able to realize maximum ROI from your technology investments enabling you to reach further than ever before.

Complete Care Program

Complete Care Program features:

  • Continuous 24/7 monitoring form our SAS 70 certified US-based NOCs of multiple Windows servers and an unlimited number of network devices at multiple office locations
  • Full On-Demand Reporting for all devices
  • Real-time event monitoring and alerting
  • Weekly and On-Demand Security Baseline Report
  • Daily Backup System Monitoring and Reporting
  • Patch Management and Reporting for all Server and Workstations, 24-hour response time on all critical security patches
    • Ensures compliance with NCUA Letter 03-CU-14
  • Continuous monitoring, remote management and performance trending ensure high availability of critical systems
    • ISO 17799 standards compliance
  • Improved network security with global password policy enforcement
  • Continuous server auditing
  • Quarterly external vulnerability assessment
  • Internet vulnerability assessment every 18 months
  • Full software and hardware asset management with On-Demand Reporting
  • Up to 4 hours/month break fix technical support included for support not covered by Complete Care agreement
  • Unlimited Group and User Management
  • Quarterly Backup and Restore Testing
  • Annual Business Review/Planning Session
  • 180-Day archival of all systems information stored securely at CU*Answers Network Services SAS 70 certified Data Centers
  • License management and annual maintenance renewals for firewall, email security appliance and SSL VPN appliance included

The Next Step: To get started, contact a CU*Answers Network Services representative at 1.866.458.1174.

Updated
February 10, 2016

Rogue River Community CU and Newaygo County Service Employees CU complete network merger

Located in Rockford, Michigan, Rogue River Community Credit Union and Newaygo County Service Employees Credit Union recently combined their organizations to form Compass Credit Union. As part of their business merger, the two organizations completed a complex network merger with assistance from the CU*Answers Network Services team. This upgrade will help the newly-formed Compass Credit […]

Feb 16, 2018

A Note From the Help Desk: Configuration Changes for iSweep

A Note From the Help Desk: Configuration Changes for iSweep

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Configuration Changes for iSweep Microsoft has released the an update that  no longer allows a user to connect to a remote share by using guest credentials by default, even if the remote server requests guest credentials. CU*Answers Network Services has determined that this update causes Windows 10 workstations to… Read more »

Feb 2, 2018

A Note From the Help Desk: Discontinuation of Support for Serial Receipt Printers

A Note From the Help Desk: Discontinuation of Support for Serial Receipt Printers

ATTENTION NETWORK SERVICES MANAGED CLIENTS Discontinuation of Support for Serial Receipt Printers   What Are We Doing? CU*Answers is announcing the end of support for serial connected receipt printers.  Sales of logo updates for these kits are no longer available.  We recommend upgrading to new printers, or retrofitting your existing serial printers with USB or… Read more »

Jan 17, 2018

A Note From the Help Desk: Spectre/Meltdown Vulnerability

A Note From the Help Desk: Spectre/Meltdown Vulnerability

ATTENTION NETWORK SERVICES MANAGED CLIENTS Spectre/Meltdown Vulnerability CU*Answers Network Services has been researching the recently announced family of CPU vulnerabilities known as Spectre/Meltdown. We have determined that the most recent security patch released by Microsoft is not yet compatible with Symantec Anti-Virus software.  Because of the incompatibility, we have delayed the installation of the January… Read more »

Jan 10, 2018

A Note From the Help Desk: Veeam Cloud Connect and Kaseya Cloud Backup Infrastructure Maintenance

A Note From the Help Desk: Veeam Cloud Connect and Kaseya Cloud Backup Infrastructure Maintenance

ATTENTION NETWORK SERVICES VEEAM CLIENTS Veeam Cloud Connect and Kaseya Cloud Backup Infrastructure Maintenance Network Services will be performing internal maintenance on the Veeam Cloud Connect and Kaseya Cloud Backup Infrastructure on Wednesday, January 10 from 8:00 AM to 4:00 PM ET.  Offsite backups will be paused for the duration of the maintenance window.  Client offsite… Read more »

Jan 9, 2018

A Note From the Help Desk: Meltdown and Spectre

A Note From the Help Desk: Meltdown and Spectre

Meltdown and Spectre: This Week’s Security Advisory This week, news broke about two vulnerabilities now being referred to by the press as Meltdown and Spectre. What is Meltdown and Spectre? These are hardware vulnerabilities that affect many different types of devices. Meltdown affects nearly all devices with Intel CPUs, and Spectre affects nearly all modern CPUs… Read more »

Jan 5, 2018

YOUR ATTENTION REQUIRED: Enhanced Security coming to CU*Spy Reports!

YOUR ATTENTION REQUIRED: Enhanced Security coming to CU*Spy Reports!

What Are We Doing? On 3/13/2018 CU*Answers will be implementing enhanced network security for the CU*Spy reports server.  The enhanced security adds public IP address whitelisting to strengthen existing single sign on authentication from CU*BASE and to help prevent unauthorized access. What Does This Mean? After 3/13/2018, a combination of the single sign on from… Read more »

Dec 19, 2017