Complete Protection for Today’s Agile Business
CU*Answers Network Services’ Complete Care Program is a unique end-to-end technology management solution that forever frees you from the technology hassles and bottlenecks that so often encumber the agile business.
By layering our renown ISO 17799 compliant managed services portfolio with personalized policies and targeted planning sessions, CU*Answers Network Services’ Complete Care is the only solution truly able to realize maximum ROI from your technology investments enabling you to reach further than ever before.
Complete Care Program features:
- Continuous 24/7 monitoring form our SAS 70 certified US-based NOCs of multiple Windows servers and an unlimited number of network devices at multiple office locations
- Full On-Demand Reporting for all devices
- Real-time event monitoring and alerting
- Weekly and On-Demand Security Baseline Report
- Daily Backup System Monitoring and Reporting
- Patch Management and Reporting for all Server and Workstations, 24-hour response time on all critical security patches
- Ensures compliance with NCUA Letter 03-CU-14
- Continuous monitoring, remote management and performance trending ensure high availability of critical systems
- ISO 17799 standards compliance
- Improved network security with global password policy enforcement
- Continuous server auditing
- Quarterly external vulnerability assessment
- Internet vulnerability assessment every 18 months
- Full software and hardware asset management with On-Demand Reporting
- Up to 4 hours/month break fix technical support included for support not covered by Complete Care agreement
- Unlimited Group and User Management
- Quarterly Backup and Restore Testing
- Annual Business Review/Planning Session
- 180-Day archival of all systems information stored securely at CU*Answers Network Services SAS 70 certified Data Centers
- License management and annual maintenance renewals for firewall, email security appliance and SSL VPN appliance included
The Next Step: To get started, contact a CU*Answers Network Services representative at 1.866.458.1174.
