Complete Care

Complete Protection for Today’s Agile Business

CU*Answers Network Services’ Complete Care Program is a unique end-to-end technology management solution that forever frees you from the technology hassles and bottlenecks that so often encumber the agile business.

By layering our renown ISO 17799 compliant managed services portfolio with personalized policies and targeted planning sessions, CU*Answers Network Services’ Complete Care is the only solution truly able to realize maximum ROI from your technology investments enabling you to reach further than ever before.

Complete Care Program

Complete Care Program features:

  • Continuous 24/7 monitoring form our SAS 70 certified US-based NOCs of multiple Windows servers and an unlimited number of network devices at multiple office locations
  • Full On-Demand Reporting for all devices
  • Real-time event monitoring and alerting
  • Weekly and On-Demand Security Baseline Report
  • Daily Backup System Monitoring and Reporting
  • Patch Management and Reporting for all Server and Workstations, 24-hour response time on all critical security patches
    • Ensures compliance with NCUA Letter 03-CU-14
  • Continuous monitoring, remote management and performance trending ensure high availability of critical systems
    • ISO 17799 standards compliance
  • Improved network security with global password policy enforcement
  • Continuous server auditing
  • Quarterly external vulnerability assessment
  • Internet vulnerability assessment every 18 months
  • Full software and hardware asset management with On-Demand Reporting
  • Up to 4 hours/month break fix technical support included for support not covered by Complete Care agreement
  • Unlimited Group and User Management
  • Quarterly Backup and Restore Testing
  • Annual Business Review/Planning Session
  • 180-Day archival of all systems information stored securely at CU*Answers Network Services SAS 70 certified Data Centers
  • License management and annual maintenance renewals for firewall, email security appliance and SSL VPN appliance included

The Next Step: To get started, contact a CU*Answers Network Services representative at 1.866.458.1174.

Updated
February 10, 2016

Have a question for CU*Answers? Who do you call?

Have a question for CU*Answers?  Who do you call?

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Oct 4, 2021

CU*Answers Network Services launches new revenue sharing SILO program

CU*Answers Network Services is pleased to announce that it has launched a new managed technology services revenue sharing program for Certified CU*BASE Distributors. Partners can select referral or co-delivery models and earn income based on technology products sold and services delivered to Complete Care managed network clients. Called the SILO program by CNS, the program […]

Sep 29, 2021

If You Don’t Want October 3rd to be a Really Bad Day, Take Action Now!

If You Don’t Want October 3rd to be a Really Bad Day, Take Action Now!

The deadline to complete the necessary upgrade to LegaSuite is almost here!  This update is required for all CU*Answers clients, in order to keep workstations up to date and will need to be applied to all of your CU*BASE workstations.  Don’t wait – make sure you complete these updates before the October 3rd deadline. If… Read more »

Sep 22, 2021

CU*Answers completes significant network upgrades

CU*Answers recently announced that it has completed significant upgrades to its core networking infrastructure at its primary production facility. These included software upgrades to improve stability, security, and performance across the facility. “Data centers require constant care and feeding to stay relevant and secure,” said Chris Shelton, VP of Network Infrastructure. “Our facilities provide state […]

Sep 22, 2021

CU*Answers Network Services announces partnership with Fortinet

CU*Answers Network Services (CNS) is excited to announce new partnership with network security solution provider Fortinet. CNS will begin offering Fortinet’s suite of solutions on September 1, 2022. “We’ve completed an RFP and due diligence that started back in January,” said Matt Sawtell, VP of Managed Technology Services at CNS. “The breadth and depth of […]

Sep 15, 2021

We’re Nearing the Final Stretch – Complete Your LegaSuite Upgrade Today!

We’re Nearing the Final Stretch – Complete Your LegaSuite Upgrade Today!

If you have not yet completed the LegaSuite Client upgrade on all of your workstations, please do so soon.  Currently, we are running on version 8.2.2 and will be moving to version 8.5.4. Online and Site-Four credit unions will now need to complete the upgrade by October 3, while Self-Processing credit unions will need to… Read more »

Sep 15, 2021

Summer is Slipping Away! Have You Completed the LegaSuite Upgrade?

Summer is Slipping Away!  Have You Completed the LegaSuite Upgrade?

If you have not yet completed the LegaSuite Client upgrade on all of your workstations, please do so soon.  Currently, we are running on version 8.2.2 and will be moving to version 8.5.4. Online and Site-Four credit unions will now need to complete the upgrade by October 3, while Self-Processing credit unions will need to… Read more »

Sep 14, 2021

CU*Answers publishes 2022 Strategic Technology Plan

CU*Answers recently announced that it has published its 2022 Strategic Technology Plan as part of its 2022 Business Plan. The Strategic Technology Plan outlines CU*Answers’ high-level technical objectives over the next three business annuals and serves as a companion document to the CU*Answers Business Plan for those that wish to understand technical approaches to business […]

Sep 3, 2021

Don’t Delay – Complete Your LegaSuite Client Upgrade Today!

Don’t Delay – Complete Your LegaSuite Client Upgrade Today!

Still Need to Complete Your LegaSuite Upgrade? If you have not yet completed the LegaSuite Client upgrade on all of your workstations, please do so soon.  Currently, we are running on version 8.2.2 and will be moving to version 8.5.4. The deadline to complete this upgrade, which was originally scheduled for August 1, 2021, has… Read more »

Jul 29, 2021