Asset Management, Monitoring and Reporting

You invested in your IT infrastructure and rely on its performance, security and reliability. CU*Answers Network Services’ services not only ensures you have a qualified team ready to service this critical asset but also the real time data to ensure it’s being done on time, when needed, using the most advanced network asset tracking and performance monitoring.

Security Assurancesecurity computer screen

Reduced Risk

  • Baseline security scanning to detect security holes.
  • Continuous monitoring for viruses, worms, spam ware, and other malware.
  • Automated verification of data backup completion and identification of any failed backups.

Preventative Maintenancemaintenance computer screen

  • Automated delivery of two preventative services.
  • Up-to-date security patches for your desktops and servers and identification of failed or missing patches.
  • Comprehensive server health reports for all servers.

Package Offer

These services are included at no extra charge for all server management agreements.

  • monitoring computer screenContinuous Monitoring 24/7
  • Asset Management
  • Security Assurance
  • Preventative Maintenance
  • Weekly and On-Demand Reports
  • Quarterly Business Reviews

Asset Management

asset management computer screenValuable Asset-based Control

  • Complete summary of hardware and software.
  • Comprehensive detail of all hardware and software asset inventories.
  • Up-to-date warranty status information.
  • Identification of unauthorized software.

Annual Business Review

Our network service program includes an Annual Business Review with your organization.

planning documents

Prior to each Annual Business Review, CU*Answers Network Services audits all alerts and reports generated over the preceding year and prepare a comprehensive analysis of our findings as well as demonstrate areas of cost savings, increased performance, any security vulnerabilities and over all health assessment of your network.

These meetings are designed to help ensure that we:

  • Are aligned with your IT business goals and address any changes as they occur.
  • Present all the reports we have captured over the past quarter – ensuring you understand its overall impact to your business.

Our ABR summary and reports include:

  • Executive Summary
  • Website Monitoring
  • Windows Server Health
  • Work Completed Summary
  • Site Performance
  • Patch Status Detail
  • Site Health
  • Server Health
  • MBSA and Patch Summary
  • Asset Inventory
  • Device Performance
  • Site Performance
  • Website Performance

We review and update you on all the work completed in the last quarter and discuss project(s) in progress. CU*Answers Network Services will help identify IT solutions that address existing and future IT requirements allowing you to ultimately make informed financial decisions.

  • By analyzing network device alerts, pre-failure indicators, performance benchmarks and security issues, preventative maintenance opportunities are identified.
  • Includes all systems, network devices, as well as website performance.
  • Weekly reports provided and reviewed by CU*Answers Network Services.
  • Free report analysis and audit assistance.
  • Centralized monitoring network housed in our state-of-the-art data centers.

example executive summary24/7 Monitoring, Alerting and Reporting

Our proactive monitoring and alerting identifies, tracks and reports on issues effecting the security, performance and reliability of your IT.

example central dashboard
Updated
June 19, 2018

AdvantageCIO introduces new managed vulnerability service

AdvantageCIO, the strategic technology consulting division of CU*Answers, recently announced a new bundled offering: Managed Vulnerability Services. “We’ve had a lot of credit union client requests for help with more frequent internal and external vulnerability testing and reporting,” said Matt Sawtell, VP of Managed Technology Services. “Along with that we’re also getting requests to help […]

Jun 4, 2020

CU*Answers Network Services rolls annual tune up service into Complete Care

CU*Answers Network Services (CNS) recently announced that starting in June 2020, it is offering an annual tune up to all Complete Care clients. The tune up reviews a client’s managed environment against ever evolving best practices and then engages senior technical resources to review with the client and make adjustments to improve security posture, performance […]

Jun 4, 2020

Solutions from CU*Answers Network Services: Complete Care Essentials

Solutions from CU*Answers Network Services: Complete Care Essentials

Complete Care Essentials from CU*Answers Network Services presents a great way to move tech from your offices to our secure hosting facilities!  Your staff can work flexibly and securely from anywhere, with access to cloud-based email. Complete Care Essentials features: A CNS private cloud hosted with Microsoft Active Directory, File, and Print server Workstation and… Read more »

Jun 2, 2020

Solutions from CU*Answers Network Services: Remote Work Support

Solutions from CU*Answers Network Services: Remote Work Support

Does your credit union have all the feature functionality that you need?  Are you utilizing all of the proper security features to keep your network and users safe?  CU*Answers Network Services offers a variety of scalable, secure remote access solutions, that we can help you implement for your credit union! CNS solutions meet the NCUA’s… Read more »

May 28, 2020

A Note From the Help Desk: SonicWall Global Management System Maintenance

A Note From the Help Desk: SonicWall Global Management System Maintenance

ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS SonicWALL Global Management System Maintenance What Are We Doing? We will be performing an upgrade to the server that our SonicWall Global Management System (SGMS) operates on. Why Are We Doing This? We are performing this upgrade to ensure the continued reliable operation of the SonicWall Global Management System…. Read more »

May 12, 2020

A Note From the Help Desk: Remote Monitoring and Management System Upgrades

A Note From the Help Desk: Remote Monitoring and Management System Upgrades

ATTENTION NETWORK SERVICES MANAGED SERVICES CLIENTS CU*Answers Service Announcement: Remote Monitoring and Management System Patch and Server Upgrades What Are We Doing? We are applying the latest upgrades to the CU*Answers Network Services Remote Monitoring and Management System and migrating the system to new server hardware. Why Are We Doing This? The Remote Monitoring and… Read more »

May 6, 2020

Resources to Secure Your Work from Home Staff!

Resources to Secure Your Work from Home Staff!

NCUA Grants Available to Help Cover Your Costs NCUA has announced grant programs in response to the COVID-19 pandemic to assist federally insured, low-income designated credit unions cover the costs associated with moving operations to remote locations. Qualified credit unions can apply for up to $10,000. Applications are accepted now through May 22 and are… Read more »

Apr 24, 2020

We’re Here When You Need Us – Client Services and Network Services

We’re Here When You Need Us – Client Services and Network Services

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  Even as headlines change and new information is delivered frequently, CU*Answers is here to support our clients.  We are committed to keeping our daily operations running smooth as usual, and… Read more »

Apr 14, 2020