Asset Management, Monitoring and Reporting

You invested in your IT infrastructure and rely on its performance, security and reliability. CU*Answers Network Services’ services not only ensures you have a qualified team ready to service this critical asset but also the real time data to ensure it’s being done on time, when needed, using the most advanced network asset tracking and performance monitoring.

Security Assurancesecurity computer screen

Reduced Risk

  • Baseline security scanning to detect security holes.
  • Continuous monitoring for viruses, worms, spam ware, and other malware.
  • Automated verification of data backup completion and identification of any failed backups.

Preventative Maintenancemaintenance computer screen

  • Automated delivery of two preventative services.
  • Up-to-date security patches for your desktops and servers and identification of failed or missing patches.
  • Comprehensive server health reports for all servers.

Package Offer

These services are included at no extra charge for all server management agreements.

  • monitoring computer screenContinuous Monitoring 24/7
  • Asset Management
  • Security Assurance
  • Preventative Maintenance
  • Weekly and On-Demand Reports
  • Quarterly Business Reviews

Asset Management

asset management computer screenValuable Asset-based Control

  • Complete summary of hardware and software.
  • Comprehensive detail of all hardware and software asset inventories.
  • Up-to-date warranty status information.
  • Identification of unauthorized software.

Annual Business Review

Our network service program includes an Annual Business Review with your organization.

planning documents

Prior to each Annual Business Review, CU*Answers Network Services audits all alerts and reports generated over the preceding year and prepare a comprehensive analysis of our findings as well as demonstrate areas of cost savings, increased performance, any security vulnerabilities and over all health assessment of your network.

These meetings are designed to help ensure that we:

  • Are aligned with your IT business goals and address any changes as they occur.
  • Present all the reports we have captured over the past quarter – ensuring you understand its overall impact to your business.

Our ABR summary and reports include:

  • Executive Summary
  • Website Monitoring
  • Windows Server Health
  • Work Completed Summary
  • Site Performance
  • Patch Status Detail
  • Site Health
  • Server Health
  • MBSA and Patch Summary
  • Asset Inventory
  • Device Performance
  • Site Performance
  • Website Performance

We review and update you on all the work completed in the last quarter and discuss project(s) in progress. CU*Answers Network Services will help identify IT solutions that address existing and future IT requirements allowing you to ultimately make informed financial decisions.

  • By analyzing network device alerts, pre-failure indicators, performance benchmarks and security issues, preventative maintenance opportunities are identified.
  • Includes all systems, network devices, as well as website performance.
  • Weekly reports provided and reviewed by CU*Answers Network Services.
  • Free report analysis and audit assistance.
  • Centralized monitoring network housed in our state-of-the-art data centers.

example executive summary24/7 Monitoring, Alerting and Reporting

Our proactive monitoring and alerting identifies, tracks and reports on issues effecting the security, performance and reliability of your IT.

example central dashboard
Updated
June 19, 2018

IBM i Access Upgrades – Complete Yours by 9/1/2024

IBM i Access Upgrades – Complete Yours by 9/1/2024

It’s time to upgrade IBM i Access (used for print sessions) to 1.1.9.4! Your IT staff can download the latest version and perform these upgrades today. Please note that this update is required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software. The updates will need to be applied to… Read more »

Jul 10, 2024

Your Credit Union Has Questions, Our Teams are Here to Help!

Your Credit Union Has Questions, Our Teams are Here to Help!

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to contact, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Jul 3, 2024

Updated Deployment Plan for IBM i Access Upgrades – Complete Yours by 9/1/2024

Updated Deployment Plan for IBM i Access Upgrades – Complete Yours by 9/1/2024

Earlier this year, CU*Answers Network Services announced a temporary suspension of our deployment plans for IBM iAccess Upgrades. We have since performed the necessary adjustments to our plans – your credit union can begin downloading the latest version (1.1.9.4) as of today, Thursday, June 27th. Please note that this update is required for all CU*Answers clients,… Read more »

Jun 27, 2024

Your Credit Union Has Questions, Our Teams are Here to Help!

Your Credit Union Has Questions, Our Teams are Here to Help!

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to contact, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Apr 3, 2024

Need Assistance from Network Services? Submit a Request via ConnectWise!

Need Assistance from Network Services?  Submit a Request via ConnectWise!

If your credit union requires assistance from CU*Answers Network Services, please note that Network Services categories are no longer accessible through AnswerBook.  Instead, your credit union should reach out via ConnectWise with any requests directed to the Network Services team. Examples of common requests that can be submitted via ConnectWise include: Equipment troubleshooting/failure (workstations, printers,… Read more »

Jan 31, 2024

Updated Deployment Plan for IBM i Access Upgrades – Complete Yours by 5/1/2024

Updated Deployment Plan for IBM i Access Upgrades – Complete Yours by 5/1/2024

UPDATE FEB 1, 2024:  An issue with the latest upgrade has been found.  We have reached out to IBM for assistance and will provide additional details when we have determined a resolution for this issue. In the meantime, we recommend that clients not perform the IBM i Access upgrades until this issue has been resolved…. Read more »

Apr 23, 2024

Your Credit Union Has Questions, Our Teams are Here to Help!

Your Credit Union Has Questions, Our Teams are Here to Help!

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to contact, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Jan 11, 2024

IBM i Access Client Solution Deployment Suspended – New Deployment Plan Coming Soon

IBM i Access Client Solution Deployment Suspended – New Deployment Plan Coming Soon

Recently, CU*Answers delivered several announcements on required IBM i Access Upgrades for 2024.  Since the start of this communication series, CU*Answers has been working with our credit unions to upgrade IBM i Access Client software on your PCs. Unfortunately, on December 8, 2023, IBM disclosed three vulnerabilities (CVE-2023-45184, CVE-2023-45182, CVE-2023-45185) affecting this software.  As a… Read more »

Dec 13, 2023