Asset Management, Monitoring and Reporting

You invested in your IT infrastructure and rely on its performance, security and reliability. CU*Answers Network Services’ services not only ensures you have a qualified team ready to service this critical asset but also the real time data to ensure it’s being done on time, when needed, using the most advanced network asset tracking and performance monitoring.

Security Assurancesecurity computer screen

Reduced Risk

  • Baseline security scanning to detect security holes.
  • Continuous monitoring for viruses, worms, spam ware, and other malware.
  • Automated verification of data backup completion and identification of any failed backups.

Preventative Maintenancemaintenance computer screen

  • Automated delivery of two preventative services.
  • Up-to-date security patches for your desktops and servers and identification of failed or missing patches.
  • Comprehensive server health reports for all servers.

Package Offer

These services are included at no extra charge for all server management agreements.

  • monitoring computer screenContinuous Monitoring 24/7
  • Asset Management
  • Security Assurance
  • Preventative Maintenance
  • Weekly and On-Demand Reports
  • Quarterly Business Reviews

Asset Management

asset management computer screenValuable Asset-based Control

  • Complete summary of hardware and software.
  • Comprehensive detail of all hardware and software asset inventories.
  • Up-to-date warranty status information.
  • Identification of unauthorized software.

Annual Business Review

Our network service program includes an Annual Business Review with your organization.

planning documents

Prior to each Annual Business Review, CU*Answers Network Services audits all alerts and reports generated over the preceding year and prepare a comprehensive analysis of our findings as well as demonstrate areas of cost savings, increased performance, any security vulnerabilities and over all health assessment of your network.

These meetings are designed to help ensure that we:

  • Are aligned with your IT business goals and address any changes as they occur.
  • Present all the reports we have captured over the past quarter – ensuring you understand its overall impact to your business.

Our ABR summary and reports include:

  • Executive Summary
  • Website Monitoring
  • Windows Server Health
  • Work Completed Summary
  • Site Performance
  • Patch Status Detail
  • Site Health
  • Server Health
  • MBSA and Patch Summary
  • Asset Inventory
  • Device Performance
  • Site Performance
  • Website Performance

We review and update you on all the work completed in the last quarter and discuss project(s) in progress. CU*Answers Network Services will help identify IT solutions that address existing and future IT requirements allowing you to ultimately make informed financial decisions.

  • By analyzing network device alerts, pre-failure indicators, performance benchmarks and security issues, preventative maintenance opportunities are identified.
  • Includes all systems, network devices, as well as website performance.
  • Weekly reports provided and reviewed by CU*Answers Network Services.
  • Free report analysis and audit assistance.
  • Centralized monitoring network housed in our state-of-the-art data centers.

example executive summary24/7 Monitoring, Alerting and Reporting

Our proactive monitoring and alerting identifies, tracks and reports on issues effecting the security, performance and reliability of your IT.

example central dashboard
Updated
June 19, 2018

Have a question for CU*Answers? Who do you call?

Have a question for CU*Answers?  Who do you call?

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Oct 4, 2021

CU*Answers Network Services launches new revenue sharing SILO program

CU*Answers Network Services is pleased to announce that it has launched a new managed technology services revenue sharing program for Certified CU*BASE Distributors. Partners can select referral or co-delivery models and earn income based on technology products sold and services delivered to Complete Care managed network clients. Called the SILO program by CNS, the program […]

Sep 29, 2021

If You Don’t Want October 3rd to be a Really Bad Day, Take Action Now!

If You Don’t Want October 3rd to be a Really Bad Day, Take Action Now!

The deadline to complete the necessary upgrade to LegaSuite is almost here!  This update is required for all CU*Answers clients, in order to keep workstations up to date and will need to be applied to all of your CU*BASE workstations.  Don’t wait – make sure you complete these updates before the October 3rd deadline. If… Read more »

Sep 22, 2021

CU*Answers completes significant network upgrades

CU*Answers recently announced that it has completed significant upgrades to its core networking infrastructure at its primary production facility. These included software upgrades to improve stability, security, and performance across the facility. “Data centers require constant care and feeding to stay relevant and secure,” said Chris Shelton, VP of Network Infrastructure. “Our facilities provide state […]

Sep 22, 2021

CU*Answers Network Services announces partnership with Fortinet

CU*Answers Network Services (CNS) is excited to announce new partnership with network security solution provider Fortinet. CNS will begin offering Fortinet’s suite of solutions on September 1, 2022. “We’ve completed an RFP and due diligence that started back in January,” said Matt Sawtell, VP of Managed Technology Services at CNS. “The breadth and depth of […]

Sep 15, 2021

We’re Nearing the Final Stretch – Complete Your LegaSuite Upgrade Today!

We’re Nearing the Final Stretch – Complete Your LegaSuite Upgrade Today!

If you have not yet completed the LegaSuite Client upgrade on all of your workstations, please do so soon.  Currently, we are running on version 8.2.2 and will be moving to version 8.5.4. Online and Site-Four credit unions will now need to complete the upgrade by October 3, while Self-Processing credit unions will need to… Read more »

Sep 15, 2021

Summer is Slipping Away! Have You Completed the LegaSuite Upgrade?

Summer is Slipping Away!  Have You Completed the LegaSuite Upgrade?

If you have not yet completed the LegaSuite Client upgrade on all of your workstations, please do so soon.  Currently, we are running on version 8.2.2 and will be moving to version 8.5.4. Online and Site-Four credit unions will now need to complete the upgrade by October 3, while Self-Processing credit unions will need to… Read more »

Sep 14, 2021

CU*Answers publishes 2022 Strategic Technology Plan

CU*Answers recently announced that it has published its 2022 Strategic Technology Plan as part of its 2022 Business Plan. The Strategic Technology Plan outlines CU*Answers’ high-level technical objectives over the next three business annuals and serves as a companion document to the CU*Answers Business Plan for those that wish to understand technical approaches to business […]

Sep 3, 2021

Don’t Delay – Complete Your LegaSuite Client Upgrade Today!

Don’t Delay – Complete Your LegaSuite Client Upgrade Today!

Still Need to Complete Your LegaSuite Upgrade? If you have not yet completed the LegaSuite Client upgrade on all of your workstations, please do so soon.  Currently, we are running on version 8.2.2 and will be moving to version 8.5.4. The deadline to complete this upgrade, which was originally scheduled for August 1, 2021, has… Read more »

Jul 29, 2021