Asset Management, Monitoring and Reporting

You invested in your IT infrastructure and rely on its performance, security and reliability. CU*Answers Network Services’ services not only ensures you have a qualified team ready to service this critical asset but also the real time data to ensure it’s being done on time, when needed, using the most advanced network asset tracking and performance monitoring.

Security Assurancesecurity computer screen

Reduced Risk

  • Baseline security scanning to detect security holes.
  • Continuous monitoring for viruses, worms, spam ware, and other malware.
  • Automated verification of data backup completion and identification of any failed backups.

Preventative Maintenancemaintenance computer screen

  • Automated delivery of two preventative services.
  • Up-to-date security patches for your desktops and servers and identification of failed or missing patches.
  • Comprehensive server health reports for all servers.

Package Offer

These services are included at no extra charge for all server management agreements.

  • monitoring computer screenContinuous Monitoring 24/7
  • Asset Management
  • Security Assurance
  • Preventative Maintenance
  • Weekly and On-Demand Reports
  • Quarterly Business Reviews

Asset Management

asset management computer screenValuable Asset-based Control

  • Complete summary of hardware and software.
  • Comprehensive detail of all hardware and software asset inventories.
  • Up-to-date warranty status information.
  • Identification of unauthorized software.

Annual Business Review

Our network service program includes an Annual Business Review with your organization.

planning documents

Prior to each Annual Business Review, CU*Answers Network Services audits all alerts and reports generated over the preceding year and prepare a comprehensive analysis of our findings as well as demonstrate areas of cost savings, increased performance, any security vulnerabilities and over all health assessment of your network.

These meetings are designed to help ensure that we:

  • Are aligned with your IT business goals and address any changes as they occur.
  • Present all the reports we have captured over the past quarter – ensuring you understand its overall impact to your business.

Our ABR summary and reports include:

  • Executive Summary
  • Website Monitoring
  • Windows Server Health
  • Work Completed Summary
  • Site Performance
  • Patch Status Detail
  • Site Health
  • Server Health
  • MBSA and Patch Summary
  • Asset Inventory
  • Device Performance
  • Site Performance
  • Website Performance

We review and update you on all the work completed in the last quarter and discuss project(s) in progress. CU*Answers Network Services will help identify IT solutions that address existing and future IT requirements allowing you to ultimately make informed financial decisions.

  • By analyzing network device alerts, pre-failure indicators, performance benchmarks and security issues, preventative maintenance opportunities are identified.
  • Includes all systems, network devices, as well as website performance.
  • Weekly reports provided and reviewed by CU*Answers Network Services.
  • Free report analysis and audit assistance.
  • Centralized monitoring network housed in our state-of-the-art data centers.

example executive summary24/7 Monitoring, Alerting and Reporting

Our proactive monitoring and alerting identifies, tracks and reports on issues effecting the security, performance and reliability of your IT.

example central dashboard
Updated
June 19, 2018

Have a question for CU*Answers? Who do you call?

Have a question for CU*Answers?  Who do you call?

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Sep 30, 2019

CU*Answers Network Services to add unlimited support for all Complete Care clients

CU*Answers Network Services (CNS) is pleased to announce that for all clients of their comprehensive managed services bundle, Complete Care, unlimited remote support will be included. “Our number one focus is to take the best care of our clients that we possibly can,” said Matt Sawtell, VP of Managed Technology Services. “Moving from a block […]

Sep 19, 2019

CU*Answers Network Services hosts bootcamp

CU*Answers Network Services department offers a free two-day course bi-annually to learn basic CU*Answers core product (CU*BASE® and ProDOC) installation and troubleshooting, as well as network and system management practices including reporting, security architecture and administration tools and standards. Designed for credit union IT team members who want to gain competency with the CU*Answers core […]

Sep 18, 2019

A Note From the Help Desk: SonicWALL Global Management System Maintenance

A Note From the Help Desk: SonicWALL Global Management System Maintenance

ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS SonicWALL Global Management System Maintenance What Are We Doing? CU*Answers Network Services will be upgrading our SonicWALL Global Management System from version 8.6 to version 8.7. Why Are We Doing This? We are performing this upgrade to improve the reliability of our client firewall backups. When Are We Doing… Read more »

Sep 12, 2019

Reminder – A Note From the Help Desk: Update to Your Anti-Virus Software

Reminder – A Note From the Help Desk: Update to Your Anti-Virus Software

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS What Are We Doing? CU*Answers Network Services will be updating your Anti-Virus software.  In place of Symnatec, we are moving to Trend Micro’s Worry-Free Business Security Services, and we would like to prepare you for what you can expect. The removal of the Symnatec Anti-Virus solution and the installation… Read more »

Aug 29, 2019

A Note From the Help Desk: Update to Your Anti-Virus Software

A Note From the Help Desk: Update to Your Anti-Virus Software

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS What Are We Doing? CU*Answers Network Services will be updating your Anti-Virus software.  In place of Symnatec, we are moving to Trend Micro’s Worry-Free Business Security Services, and we would like to prepare you for what you can expect. The removal of the Symnatec Anti-Virus solution and the installation… Read more »

Aug 23, 2019

CU*Answers completes disaster recovery test of ItsMe247.com Personal Internet Branch site

CU*Answers is pleased to announce it has successfully completed disaster recovery testing of the ItsMe247.com Personal Internet Branch member security site. During the test, the website was moved to CU*Answers’ backup data center and live traffic was served from this location for the 5-hour duration of the test. The live test was executed as planned […]

Jun 18, 2019