Coming Soon
New Network Services systems and network management tools coming soon!
Related News
A Note From the Help Desk: Update to Your Anti-Virus Software
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS What Are We Doing? CU*Answers Network Services will be updating your Anti-Virus software. In place of Symnatec, we are moving to Trend Micro’s Worry-Free Business Security Services, and we would like to prepare you for what you can expect. The removal of the Symnatec Anti-Virus solution and the installation… Read more »
Aug 23, 2019
CU*Answers completes disaster recovery test of ItsMe247.com Personal Internet Branch site
CU*Answers is pleased to announce it has successfully completed disaster recovery testing of the ItsMe247.com Personal Internet Branch member security site. During the test, the website was moved to CU*Answers’ backup data center and live traffic was served from this location for the 5-hour duration of the test. The live test was executed as planned […]
Jun 18, 2019
A Note From the Help Desk: Annual Firewall Review
ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS Do You Know How Your Firewall is Set Up? As part of your ongoing technology oversight, we encourage you to meet with us and review your firewall configuration on an annual basis. Given the increased and continued focus on cybersecurity for credit unions, we’d like to help you learn… Read more »
Mar 19, 2019
A Note From the Help Desk: Firewall Management System Maintenance
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Firewall Management System Maintenance What Are We Doing? We will be performing maintenance on our firewall management system (https://sgms.cuanswers.com). When Are We Doing This? We will be performing maintenance from 6:00 PM to 7:00 PM ET on Thursday, February 28. Why Are We Doing It? We are performing this… Read more »
Feb 27, 2019
CU*Answers Network Services promotes Nicole Hall to projects and logistics team manager
CU*Answers Network Services (CNS) is pleased to announce the promotion of Nicole Hall, effective February 18, 2019. Nicole is moving from the current role of project coordinator to projects and logistics team manager. “Nicole’s organization and project management talents have allowed us to accomplish a lot more,” said Matt Sawtell, VP of Managed Technology Services. […]
Feb 20, 2019
CU*Answers Network Services promotes Sarah Sweet to CSO team manager
CU*Answers Network Services (CNS) is pleased to announce the promotion of Sarah Sweet, effective February 18, 2019. Sarah is moving from her current role of client support coordinator to CSO team manager. “Sarah has been a great addition to our team,” said Matt Sawtell, VP of Managed Technology Services. “She is a very effective communicator, […]
Feb 20, 2019
AdvantageCIO partners with KnowBe4 to provide cybersecurity testing and training resources
AdvantageCIO is pleased to announce a new partnership with KnowBe4, an industry leader in cybersecurity testing and training resources. “KnowBe4 is best of breed and we wanted a partner who could provide the best in this critical area,” said Matt Sawtell, VP of Managed Technology Services for AdvantageCIO. “Cybersecurity training is an absolute must in […]
Feb 7, 2019
Expanded Support Hours Coming to the Network Services Team
The Network Services team is pleased to announce that we will be offering extended hours to provide additional support to our client credit unions west of the Eastern Time Zone! Beginning Tuesday, January 15, Network Services will be expanding our queue coverage from 7:30 AM ET until midnight. Then, from midnight until 7:30 AM ET,… Read more »
Jan 11, 2019
A Note From the Help Desk: Firewall Management System Maintenance
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Firewall Management System Maintenance What Are We Doing? We will be performing maintenance on our firewall management system (https://sgms.cuanswers.com). When Are We Doing This? We will be performing maintenance from 6:00 PM to 7:00 PM ET this evening, January 9. Why Are We Doing It? We are performing this… Read more »
Jan 9, 2019
CU*Answers Network Services launches new client management portal
CU*Answers Network Services (CNS) is pleased to announce the launch of its new client management portal, Helpdesk. The new Helpdesk system will be used to consolidate all sales/fulfillment, asset tracking, client relationship management, project and support information for each client into one easy to navigate system. “The new Helpdesk system has helped us combine a […]
Jan 2, 2019
We Want Your Input on Teller Automation!
Has your credit union purchased ITMs or other Self-Service Kiosks? Are you utilizing tablets as part of your member experience? Maybe you… Tell Us!
Extended Hours
The Client Services and Education Team now supports extra hours for our credit unions, from 7:30 AM ET until midnight!
Join the Beta Pool and Earn a CollabRebate!
Earn a $3,000 CollabRebate for Testing New CU*BASE Tools and Features Coming with the 19.10 Release!
To join the Beta Pool, you must submit your Beta Pool Enrollment form before August 21. The beta test for the 19.10 Release begins September 15!
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