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New Network Services systems and network management tools coming soon!
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Join Network Services for our May Boot Camp!
Join us May 10th and 11th for a two-day boot camp! This is an opportunity for your credit union IT members build their knowledge of core product deployment and support. Please note: seating for this event is limited – if you are interested in attending, we encourage you to sign up soon! One of our… Read more »
Have a question for CU*Answers? Who do you call?
At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs. When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »
A Note From the Help Desk: TrendMicro Price Increases
ATTENTION CNS MANAGED CLIENTS TrendMicro Price Increases Effective January 1st, 2023, TrendMicro will be implementing global price increases for their products and services. Prices for Software, SaaS, and Services will be increasing by 5% over their 2022 prices. Please be advised that if you are purchasing TrendMicro products or services through CU*Answers Network Services, you… Read more »
A Note From the Help Desk: SonicWall Global Management System Maintenance
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS FortiPortal System Maintenance What Are We Doing? We will be performing an upgrade to FortiPortal version 7.0.2. Why Are We Doing This? We are performing this upgrade to ensure the continued reliable operation of the FortiPortal System. When Are We Doing This? This upgrade will be deployed on Tuesday,… Read more »
A Note From the Help Desk: SonicWall Global Management System Maintenance
ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS SonicWALL Global Management System Maintenance What Are We Doing? We will be performing an upgrade to the server that our SonicWall Global Management System (SGMS) operates on. Why Are We Doing This? We are performing this upgrade to ensure the continued reliable operation of the SonicWall Global Management System…. Read more »
Have a question for CU*Answers? Who do you call?
At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs. When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »
Windows 11 certified and ready for production per CU*Answers
CU*Answers Network Services recently announced that it has finished its testing and quality checking for Microsoft Windows 11 compatibility, and is ready to sell, support, and service all workstations on this version. “We have gotten into a good cadence running new operating systems through our quality control and testing processes as they come out every […]
CU*Answers sunsetting legacy copper circuits
As telecommunications companies increase rates to encourage a transition away from “outdated technologies,” CU*Answers has decided to proactively sunset all legacy copper circuits by March 31, 2023. Several credit unions have already decided to terminate their MPLS data connections. Over the next several months, CU*Answers will continue working with clients to replace MPLS connections with […]
CU*Answers chooses DUO for multifactor authentication
CU*Answers recently announced that it has selected Cisco DUO for multifactor authentication (MFA). Cisco DUO was chosen for its security, user convenience, compatibility, and ease of deployment. “The current IT security climate demands that MFA be in place and the Cisco DUO product meets the need that is expected in the financial industry,” said Chris […]
Network Services transitions to new client facing ticket portal
Network Services, a division of CU*Answers, is pleased to announce the launch of its new client-facing ticketing portal. ConnectWise, the ticketing service utilized by Network Services released an updated user interface with added features and security. After review, Network Services determined it was in the best interests of both external and internal users to migrate. […]
Meet AdvantageCIO – Part 3
This third webinar in our four-part series will explore what happens when vendors run their tools on your network, the highly technical reports that may be associated with this, and questions that might arise from this process. Learn how your peers have overcome these issues and how they are approaching cybersecurity today. Register Today
Introducing 7 NEW Videos on Call Wrap-Up Codes
We’re excited to debut 7 NEW videos focusing on Call Wrap-Up Codes in Phone Operator! These are tutorial videos which include annotations and arrows to help guide you through the process of learning all about Wrap-Up Codes. These videos can be a helpful resource to incorporate into your teller training! See Videos
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A new way to interact with your CUSO and your peers. This new series will take traditional focus groups to a whole new level. Learn More
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