Coming Soon
New Network Services systems and network management tools coming soon!
Related News
Expanded Support Hours Coming to the Network Services Team
The Network Services team is pleased to announce that we will be offering extended hours to provide additional support to our client credit unions west of the Eastern Time Zone! Beginning Tuesday, January 15, Network Services will be expanding our queue coverage from 7:30 AM ET until midnight. Then, from midnight until 7:30 AM ET,… Read more »
Jan 11, 2019
A Note From the Help Desk: Firewall Management System Maintenance
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Firewall Management System Maintenance What Are We Doing? We will be performing maintenance on our firewall management system (https://sgms.cuanswers.com). When Are We Doing This? We will be performing maintenance from 6:00 PM to 7:00 PM ET this evening, January 9. Why Are We Doing It? We are performing this… Read more »
Jan 9, 2019
CU*Answers Network Services launches new client management portal
CU*Answers Network Services (CNS) is pleased to announce the launch of its new client management portal, Helpdesk. The new Helpdesk system will be used to consolidate all sales/fulfillment, asset tracking, client relationship management, project and support information for each client into one easy to navigate system. “The new Helpdesk system has helped us combine a […]
Jan 2, 2019
CU*Answers Network Services launches new client management portal
CU*Answers Network Services (CNS) is pleased to announce the launch of its new client management portal, Helpdesk. The new Helpdesk system will be used to consolidate all sales/fulfillment, asset tracking, client relationship management, project and support information for each client into one easy to navigate system. “The new Helpdesk system has helped us combine a […]
Jan 2, 2019
Don’t Forget: Windows 7 End of Support is Coming
Microsoft has announced the end of support for the Windows 7 operating system. Windows 7 is currently in extended support, which will be ending on January 14, 2020. After this date, Windows 7 will no longer receive software updates, patches or support from Microsoft. When vendor support ends, CU*Answers will also discontinue support of CU*BASE… Read more »
Dec 19, 2018
Don’t Forget: Windows 7 End of Support is Coming
Microsoft has announced the end of support for the Windows 7 operating system. Windows 7 is currently in extended support, which will be ending on January 14, 2020. After this date, Windows 7 will no longer receive software updates, patches or support from Microsoft. When vendor support ends, CU*Answers will also discontinue support of CU*BASE… Read more »
Dec 4, 2018
Reminder – A Note From the Help Desk: New Help Desk Client
ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS What Are We Doing? We will be upgrading from Latitude to our new CNS support portal at: Helpdesk.cuanswers.com. When Are We Doing This? We will be performing this upgrade on Monday, December 3rd. Why Are We Doing It? After many years, we have outgrown our current system, and are… Read more »
Nov 30, 2018
Reminder – A Note From the Help Desk: New Help Desk Client
ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS What Are We Doing? We will be upgrading from Latitude to our new CNS support portal at: Helpdesk.cuanswers.com. When Are We Doing This? We will be performing this upgrade on Monday, December 3rd. Why Are We Doing It? After many years, we have outgrown our current system, and are… Read more »
Nov 27, 2018
Self-Processing Credit Unions: Get Ready for the Year-End Release
ATTENTION SELF-PROCESSING CREDIT UNIONS Don’t forget: the 18.12 CU*BASE Release is coming December 10-11! In addition to tax-related changes, the year-end release will see the implementation of the LegaSuite and iAccess upgrades from the 18.11 Release. It is very important that your credit union has the LegaSuite and iAccess upgrades completed before the year-end release… Read more »
Nov 26, 2018
Don’t Forget: Windows 7 End of Support is Coming
Microsoft has announced the end of support for the Windows 7 operating system. Windows 7 is currently in extended support, which will be ending on January 14, 2020. After this date, Windows 7 will no longer receive software updates, patches or support from Microsoft. When vendor support ends, CU*Answers will also discontinue support of CU*BASE… Read more »
Nov 21, 2018
Owner’s Voice – Vote Now!
CU*Answers at its core is a cooperative organization. We are constantly pushing what it means to be a transparent CUSO. This year we have decided our next step is to get you engaged, we want to hear your voice, the Owner’s Voice. Vote Now!
Sign up for the February Cooperative Campaign by January 17th
Let your members know that they can have quick and easy access to their accounts with your convenient mobile app! Various CU*Answers teams, including Marketing, Web Services, and the Internet Retailer Support Center (IRSC) will work with you to execute the campaign to different channels including your Online Banking Community page (OBC), MAP site, and Mobile App for member engagement. Sign Up Today!
Take a Look at the CU*Answers University Courses for January
Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Learn More
