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Reminder – A Note From the Help Desk: SSL Certificate Replacement on PROD
ATTENTION DATA PROCESSING COORDINATOR What Are We Doing? CU*Answers is upgrading the security certificate on our IBM computers. Why Are We Doing This? This certificate is used for encrypting CU*BASE GOLD and IBM Access Client sessions between your workstations and our IBM computers. These certificates are only valid for a few years before they need… Read more »
A Note From the Help Desk: SSL Certificate Replacement on PROD
ATTENTION DATA PROCESSING COORDINATOR What Are We Doing? CU*Answers is upgrading the security certificate on our IBM computers. Why Are We Doing This? This certificate is used for encrypting CU*BASE GOLD and IBM Access Client sessions between your workstations and our IBM computers. These certificates are only valid for a few years before they need… Read more »
Reminder – A Note From the Help Desk: Kaseya Remote Monitoring and Management System Server Upgrade
What Are We Doing? We are migrating the Kaseya Remote Monitoring and Management (RMM) System to new server hardware. Why Are We Doing This? The Remote Monitoring and Management System has become a key tool for oversight of client systems and networks. To expand on existing capabilities, we’ve made a major investment in the infrastructure… Read more »
A Note From the Help Desk: Kaseya Remote Monitoring and Management System Server Upgrade
What Are We Doing? We are migrating the Kaseya Remote Monitoring and Management (RMM) System to new server hardware. Why Are We Doing This? The Remote Monitoring and Management System has become a key tool for oversight of client systems and networks. To expand on existing capabilities, we’ve made a major investment in the infrastructure… Read more »
A Note From the Help Desk: Moving Kaseya Cloud Backups to Veeam Backups
ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS What Are We Doing? We will be migrating clients from Kaseya Cloud backups to Veeam backups. This will affect all current Kaseya Cloud Backup clients. Why Are We Doing This? We are making this change in order to standardize our backup technologies, which will improve backup experience and support…. Read more »
Have a question for CU*Answers? Who do you call?
At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs. When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »
A Note From the Help Desk: CUA Service Announcement – Client Backup Monitoring Procedure Change
What Are We Doing? We are enhancing our backup monitoring process by utilizing new tools available from the vendor. Why Are We Doing This? These new tools allow us to monitor and audit more of the environment, while also giving us more precise data to create tickets based on. For example, the backup system immediately… Read more »
A Note From the Help Desk: CU*Answers Network Services Response to Significant Microsoft Vulnerabilities
CU*Answers Network Services has been tracking two significant Microsoft vulnerabilities published yesterday and how to remediate them. Due to the scope and severity of the issues, the US government has taken the rare step of also publishing alerts for these vulnerabilities through US-CERT and the Department of Homeland Security. About the Vulnerabilities: The first vulnerability… Read more »
AdvantageCIO introduces new vCIO services package
AdvantageCIO is pleased to announce a new bundled offering, Virtual CIO services. AdvantageCIO uses proven technical leaders with decades of collective experience to provide technical leadership consulting services to firms seeking to squeeze maximum return from ever shrinking budgets. Experts offer a unique blend of technical and business experience and understand how to align IT […]
Allegius Credit Union chooses CNS Complete Care
CU*Answers Network Services (CNS) is recently announced that Allegius Credit Union, in Burns Harbor, Indiana will be joining over 100 other credit unions managed by CNS Complete Care. “We’re very happy to win the business and partner with Allegius Credit Union on their technology initiatives,” said Matt Sawtell, CU*Answers VP of Managed Technology Services. “Through […]
Ready, Steady, Go!
We are here. We are available, as always, 24 by 7. As a team, we are committed to taking care of each other so that we can keep taking care of all of you. We are committed to keeping daily operations running smoothly, as usual.
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Celebrating 50 Years!
In 2020, CU*Answers will celebrate its 50th year in business. We’re excited to hear from our past and present clients, partners, peers, and employees. Together, we want to share the many stories from CU*Answers’ legacy and celebrate the successes, growth, trials, laughter, and accomplishments of the organization since 1970.
