Solutions

CU*Answers Network Services  teams have the real world experience of designing the architecture, providing the equipment and supporting the network that powers the strictly regulated financial industry. Our members also have industry recognized certifications – Cisco, CompTIA, IBM i5, SonicWall, Microsoft.

CU*Answers Network Services represents a dedicated group of professionals committed to working with clients to solve their ongoing computer networking needs.  We provide clients computer assessment and consultative services based on your business needs and demands.  We design and recommend solutions that meet your informational needs and budget.  Finally, we order, implement, train and provide ongoing support services to your organization for the future. Throughout this process, our primary goal will be to propose and implement solutions that ensure client informational protection and security.  Beginning to end, we’re here to help you build your network.

Real world solutions from CU*Answers Network Services:

Updated
February 10, 2016

Need Assistance from Network Services? Submit a Request via ConnectWise!

Need Assistance from Network Services?  Submit a Request via ConnectWise!

If your credit union requires assistance from CU*Answers Network Services, please note that Network Services categories are no longer accessible through AnswerBook.  Instead, your credit union should reach out via ConnectWise with any requests directed to the Network Services team. Examples of common requests that can be submitted via ConnectWise include: Equipment troubleshooting/failure (workstations, printers,… Read more »

Jan 31, 2024

Updated Deployment Plan for IBM i Access Upgrades – Complete Yours by 5/1/2024

Updated Deployment Plan for IBM i Access Upgrades – Complete Yours by 5/1/2024

Earlier this winter, CU*Answers Network Services announced a temporary suspension of our deployment plans for IBM iAccess Upgrades.  We have since performed the necessary adjustments to our plans – your credit union can begin downloading the latest version (1.1.9.4) as of today, January 25th. Please note that this update is required for all CU*Answers clients,… Read more »

Jan 25, 2024

Your Credit Union Has Questions, Our Teams are Here to Help!

Your Credit Union Has Questions, Our Teams are Here to Help!

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to contact, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Jan 11, 2024

IBM i Access Client Solution Deployment Suspended – New Deployment Plan Coming Soon

IBM i Access Client Solution Deployment Suspended – New Deployment Plan Coming Soon

Recently, CU*Answers delivered several announcements on required IBM i Access Upgrades for 2024.  Since the start of this communication series, CU*Answers has been working with our credit unions to upgrade IBM i Access Client software on your PCs. Unfortunately, on December 8, 2023, IBM disclosed three vulnerabilities (CVE-2023-45184, CVE-2023-45182, CVE-2023-45185) affecting this software.  As a… Read more »

Dec 13, 2023

Winter is Coming… and So are the Latest IBM iAccess Upgrades!

Winter is Coming… and So are the Latest IBM iAccess Upgrades!

Don’t forget: it’s time to upgrade IBM iAccess (used for print sessions) to 1.1.9.2!  This update is required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  The updates will need to be applied to all of your CU*BASE workstations and must be completed by 1/31/2024. Your IT staff… Read more »

Nov 27, 2023

Don’t Fall Behind – Complete Your IBM iAccess Upgrades Today!

Don’t Fall Behind – Complete Your IBM iAccess Upgrades Today!

It’s time to upgrade IBM iAccess (used for print sessions) to 1.1.9.2 – this update is required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  The updates will need to be applied to all of your CU*BASE workstations and must be completed by 1/31/2024. Your IT staff can… Read more »

Nov 13, 2023

Don’t Fall Behind – Complete Your IBM iAccess Upgrades Today!

Don’t Fall Behind – Complete Your IBM iAccess Upgrades Today!

It’s time to upgrade IBM iAccess (used for print sessions) to 1.1.9.2 – this update is required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  The updates will need to be applied to all of your CU*BASE workstations and must be completed by 1/31/2024. Your IT staff can… Read more »

Oct 30, 2023

It’s Time for IBM iAccess Upgrades! Complete Yours by 1/31/2024

It’s Time for IBM iAccess Upgrades!  Complete Yours by 1/31/2024

It’s time to upgrade IBM iAccess (used for print sessions) to 1.1.9.2 – this update is required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  The updates will need to be applied to all of your CU*BASE workstations and must be completed by 1/31/2024. Your IT staff can… Read more »

Oct 3, 2023