Virtual Branch Disaster Recovery

Keep Your Credit Union Running During a Disaster

How confident are you that your current disaster recovery plan will meet your objectives? Is your credit union keeping pace with regulatory and industry requirements regarding data availability? CU*Answers Network Services’ Virtual Branch provides a credit union a continuity plan that will provide a strategic and competitive advantage in an environment where you must plan for the unexpected, maintain operations and meet regulatory demands. Virtual Branch offers online credit unions a secure way to keep business open and functional during unexpected circumstances – saving you valuable recovery time and boosting membership confidence that their assets are in the right hands.

Virtual Branch: The Flexibility to Access Critical Information During a Disasterthinking man

Keep Your Credit Union Running

In the event of a disaster, credit unions remain operational with CU*Answers Network Services’ Virtual Branch. CU*Answers Network Services provides clients with the ability to log into their virtual credit union and securely connect back to the network over any high speed internet connection. With Virtual Branch, you don’t need a 3rd party hot-site or other traditional disaster recovery arrangements. Virtual Branch not only provides access to core data processing applications, but also other essential network resources, such as e-mail, files and electronic document repositories.

Virtual Branch Testing FAQ

Develop, Document and Implement a Business Continuity Program

CU*Answers Network Services professionals are on hand to help assist credit unions in creating a disaster recovery plan. Our staff is extremely knowledgeable with both current NCUA regulations and industry practices. We can help identify potential threats, assess their potential impact, assign priorities, and develop planned responses that will create a solid DR and business continuity solution. We know every credit union is different, which is why our solution is designed to develop a series of plans and procedures ensuring that the sustainability of critical processes to your business, partners, and customers are met.

Geographically Distinctive

In accordance with regulations and industry best practices, Virtual Branch provides a geographically distinctive, fully functional disaster recovery and business continuity solution, insulating your credit union from the affects of local or regional disasters.

24/7 Monitoring and Management

As part of Virtual Branch, CU*Answers Network Services provides constant monitoring of online credit unions’ critical information. We also provide an annual disaster recovery/business continuity report which includes review of the DR and business continuity plans, results and documentation of the annual DR test, and all information and services delivered from state of the art SAS 70 certified data centers.

disaster recovery diagram
Updated
June 14, 2018

A Note from Network Services: Close Out Report Regarding the Microsoft Exchange Vulnerability

A Note from Network Services: Close Out Report Regarding the Microsoft Exchange Vulnerability

CU*Answers has issued a close out report regarding the Microsoft Exchange vulnerability.  This report is intended to assist our clients in understanding the mitigation steps taken as a result of the vulnerability, and to provide clients with a report that can be provided to their Boards and examiners.  A copy of the report is available… Read more »

Apr 2, 2021

Have a question for CU*Answers? Who do you call?

Have a question for CU*Answers?  Who do you call?

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Apr 2, 2021

A Note from Network Services: Close Out Report Regarding the SonicWall Vulnerability

A Note from Network Services: Close Out Report Regarding the SonicWall Vulnerability

CU*Answers has issued a close out report regarding the recent SonicWall vulnerability.  This report is intended to assist our clients in understanding the mitigation steps taken as a result of the vulnerability, and to provide clients with a report that can be provided to their Boards and examiners.  A copy of the report is available… Read more »

Mar 30, 2021

Here Comes the Newest Version of LegaSuite!

Here Comes the Newest Version of LegaSuite!

It’s time for another LegaSuite Client update! Periodically we need to update all credit union branch workstations to run the latest version of the LegaSuite Client software.  This is the underlying client software your PC uses to run CU*BASE GOLD.  We are currently running on version 8.2.2 and will be moving to version 8.5.4. What… Read more »

Mar 24, 2021

Don’t Forget: We’re Offering a Special Promotion for the Cisco 2900 Router Upgrade

Don’t Forget: We’re Offering a Special Promotion for the Cisco 2900 Router Upgrade

Cisco has announced the End of Life for the 2900 series routers. Your credit union may currently have these routers in use for connectivity to CU*Answers. To assist credit unions in upgrading this equipment, CU*Answers will be offering a special discount until March 31st.  This discount will reduce the router from its normal price of… Read more »

Mar 15, 2021

A Note from Network Services Regarding the Recent Microsoft Exchange Server Vulnerability

A Note from Network Services Regarding the Recent Microsoft Exchange Server Vulnerability

CU*Answers has received inquiries from clients regarding the Exchange server vulnerability reported by Microsoft on March 2.  Questions include the risk this issue presents across the cooperative, CU*Answers steps in mitigating the problem, and our response to our own critical vendors. CU*Answers Network Managed Clients.  The CU*Answers Network Services Team has applied patches to all… Read more »

Mar 15, 2021

A Note From the Help Desk: SonicWall Global Management System Maintenance

A Note From the Help Desk: SonicWall Global Management System Maintenance

ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS SonicWALL Global Management System Maintenance What Are We Doing? We will be upgrading the SonicWall Global Management System (SGMS). Why Are We Doing This? This is a maintenance release that contains bug fixes and will keep us current with vendor support. When Are We Doing This? This upgrade will… Read more »

Mar 9, 2021

Announcing a Special Promotion for the Cisco 2900 Router Upgrade

Announcing a Special Promotion for the Cisco 2900 Router Upgrade

Cisco has announced the End of Life for the 2900 series routers. Your credit union may currently have these routers in use for connectivity to CU*Answers. To assist credit unions in upgrading this equipment, CU*Answers will be offering a special discount until March 31st.  This discount will reduce the router from its normal price of… Read more »

Feb 25, 2021

RESCHEDULED – A Note From the Help Desk: SonicWall Global Management System Maintenance

RESCHEDULED – A Note From the Help Desk: SonicWall Global Management System Maintenance

ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS Originally scheduled for Sunday, March 14th from 12:00 PM to Midnight ET, this maintenance has been rescheduled and will occur tonight, February 24th, from 11:00 PM to 8:00 AM ET. SonicWALL Global Management System Maintenance What Are We Doing? We will be upgrading the Sonicwall Global Management System (SGMS)…. Read more »

Feb 24, 2021

A Note from Network Services: Patching Completed for the Recent UNIX and Linux Sudo Vulnerability

A Note from Network Services: Patching Completed for the Recent UNIX and Linux Sudo Vulnerability

On Tuesday, January 26, a vulnerability was announced which affected UNIX and Linux operation systems running Sudo versions prior to 1.9.5p2.  This vulnerability affected user privilege management services.  For further details on this, please refer to our previous announcement. We have patched all CU*Answers and client servers affected by this vulnerability.  Guapples, which are not… Read more »

Jan 29, 2021