IMPORTANT: Are You Doing Your Due Diligence on Audio Banking?

The announcement below was posted on August 15.  We have now heard from several credit unions in Michigan that have seen unauthorized access and, in a few cases, significant dollar losses from bad actors accessing a pre-activated but idle ARU account.  Remember that you do not need to auto-activate new members to use audio banking (or online banking, for that matter).  Make sure your credit union has done its due diligence on your CU*Talk controls and settings.


In our network, CU*Talk audio response still has a very loyal and steady audience, and most credit unions still want to provide this service to their members.  As noted in our earlier announcement, credit union phone banking systems are starting to have more of a spotlight on them when it comes to cyber security and the need for credit union due diligence.  While the incidences of fraud in this channel are still extremely rare, a few our clients have seen incidents happen recently, so it might be time to give it a little of your attention.

To help, we’ve updated our tips document to give you even more tools and ideas for ways you can ensure this tool continues to provide good service while mitigating your risks.

Also, don’t forget about the tips from Xtend for your shared branch teller line that were published back in June – these can be reviewed here.

Have a question for CU*Answers? Who do you call?

Have a question for CU*Answers?  Who do you call?

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Oct 3, 2022

Check Out the CU*BASE 22.10 Release Training Video!

Check Out the CU*BASE 22.10 Release Training Video!

Don’t forget: The 22.10 Release of CU*BASE is arriving on October 9th for Online and Site-Four credit unions and October 16th for Self-Processors. If you missed our recent release training webinar, a video recording is now available for review.  Take a look at the enhancements and updates coming in October – click the button below to view the… Read more »

Sep 30, 2022

Beginning 10/1/2022: Professional Service Fees for CU Publisher Product Updates

Beginning October 1st, IRSC/MTG Professional Services will charge service fees for updates to CU Publisher products.  Service fees will apply when updates are made to the following products: CU Info It’s Me 247 Mobile Mobile Alerts Form Generator It’s Me 247 Manager Membership Opening BL Manager The cost of these service fees will vary for… Read more »

Sep 29, 2022