IMPORTANT: Are You Doing Your Due Diligence on Audio Banking?

The announcement below was posted on August 15.  We have now heard from several credit unions in Michigan that have seen unauthorized access and, in a few cases, significant dollar losses from bad actors accessing a pre-activated but idle ARU account.  Remember that you do not need to auto-activate new members to use audio banking (or online banking, for that matter).  Make sure your credit union has done its due diligence on your CU*Talk controls and settings.


In our network, CU*Talk audio response still has a very loyal and steady audience, and most credit unions still want to provide this service to their members.  As noted in our earlier announcement, credit union phone banking systems are starting to have more of a spotlight on them when it comes to cyber security and the need for credit union due diligence.  While the incidences of fraud in this channel are still extremely rare, a few our clients have seen incidents happen recently, so it might be time to give it a little of your attention.

To help, we’ve updated our tips document to give you even more tools and ideas for ways you can ensure this tool continues to provide good service while mitigating your risks.

Also, don’t forget about the tips from Xtend for your shared branch teller line that were published back in June – these can be reviewed here.

Education Around the Corner – Keeping You Informed of the Latest Webinars and Events

Education Around the Corner – Keeping You Informed of the Latest Webinars and Events

As of fall 2023, CU*Answers Client Services and Education replaced our previous newsletters with a webinar series, known as Education Around the Corner.  Education Around the Corner highlights upcoming education opportunities, and provides a look at: How to find upcoming classes, including Education Express and Learning Café sessions. How to register for events. Discussions on… Read more »

Mar 28, 2024

Pull Up a Seat for a Learning Café Session

Pull Up a Seat for a Learning Café Session

Join Stephanie Raven, Earnings Edge Account Executive, for this month’s Learning Café session!  During this session, Stephanie will discuss how you can print different credit union checks through Xpress Teller, an alternate teller processing platform to CU*BASE and one that is designed to streamline and simplify the teller experience. To learn more about printing credit… Read more »

Mar 28, 2024

Give Your Business Members Faster Access and Branding Options with BizLink 247 Mobile App 7.0

Give Your Business Members Faster Access and Branding Options with BizLink 247 Mobile App 7.0

Designed for your business members, BizLink 247 Mobile App 7.0 introduces widgets for faster access to account summary, card and loan payment information.  BizLink 247 Mobile App 7.0 also introduces MACO and RDC to your business members, located in their business mobile app.  All of these can branded and managed by your credit union via… Read more »

Mar 28, 2024

Join Us for a Conversation on Interactive Teller Machines

Join Us for a Conversation on Interactive Teller Machines

What’s going on with ITM vendors?  What interfaces are in production today and what’s being built?  How do you get started?  Join the conversation and add your voice to what is happening in the world of teller technology alternatives. Join CU*Answers Imaging Solutions for a Conversation on Interactive Teller Machines!  Let’s chat about upcoming features,… Read more »

Mar 27, 2024