Asterisk Intelligence

Contact Asterisk Intelligence

Have questions? Contact the Asterisk Intelligence Team!
Contact Us
Phone: 1-800-327-3478 x870
Email: ai@cuanswers.com

Work smarter, not harder. The Asterisk Intelligence team brings you a team of analysts who work to interpret your data for insights and opportunity. Tools like Analytics Booth, Report Builder (Query), Dashboards, and Unique Data Management (UDM) give the power to see and control your database. Then we work with you to maximize the benefit of these solutions in the context of our five pillars of data analytics – Finance, Operations, Fraud, Audience, & Marketing.

Unique Data ManagementGood data management means better analytics and is critical to support any business intelligence effort. The Asterisk Intelligence team emphasizes data warehousing strategies and solutions for database administrators at every credit union. Use Unique Data Management (UDM) to customize your member’s profile, increase the archiving of database files, sign on for extended availability of transaction histories, and reach out with opportunities for data exchanges with your 3rd party vendors.

Partner with Asterisk Intelligence to harness the power of your data with business intelligence and database management!

   

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Meet the Team

Keegan Daniel
VP Professional Services

Beginning his career at CU*Answers in 2007 as a Client Service Representative, Keegan’s quick and thorough understanding of the credit union environment soon saw him promoted to a managerial position within the department. By 2012, his critical business skills and ability to perform at a high level led him to the CU*Answers Management Services team, as the leader of the newly minted Earnings Edge brand. Since its inception, Keegan has led the Earnings Edge team to drive growth and efficiencies for credit union customers and owners. Keegan is known for his all-around expertise, experience, and level of organization that helps credit unions reach their goals of becoming high-performing cooperatives.

Most recently, Keegan has been tasked with managing the Asterisk Intelligence Team. The Asterisk Intelligence team works with credit unions to establish business intelligence teams, develop business intelligence strategies and develop external data warehouse strategies.

Thomas Hull
Business Intelligence Analyst

After joining the CU*Answers family in 2011 as a Staff Accountant, Thomas’ passion for data and analytics became immediately apparent, and he quickly grew to become the corporate resource for data trending and forecasting, financial analysis, and data visualization.

In 2017, Thomas joined the Asterisk Intelligence team as a Business Intelligence Analyst, playing a vital role in new service development. Through his extensive background in finance and corporate accounting, he provides a unique perspective on the value that data strategies can bring to an organization; everything from budgeting and corporate planning, supporting RFP’s, to board reporting.

“I look forward to contributing my knowledge and expertise to the Asterisk Intelligence team by generating knowledge and insight for credit unions, identifying opportunities, and ultimately manufacturing value!”

Annalyn Hawkes
Business Intelligence Analyst

Known for her versatility and value within the cuasterisk.com network, Annalyn began her career with Xtend in 2012 as a Contact Center Representative. Equipped with a sharp attention to detail, Annalyn quickly advanced to the project-based role of Business Support Representative. Her adept project managing skill set led to a management position in 2015, as she assumed the role of Assistant Manager of the Business Support Team.

Annalyn most recently joined the CU*Answers Asterisk Intelligence team in 2017 as a Business Intelligence Analyst, where she shares her experience and passion for data mining, analytics, and business development. Her expansive background at Xtend allowed her to develop invaluable proficiency at using data to find opportunity, strategize action, and track results for impact and trend analysis, making her an asset to both the Asterisk Intelligence team, and our credit union partners.

“I am excited to be joining the Asterisk Intelligence team as organizations are putting so much attention on data! There is so much value in connecting data points to tell a story, and I believe our data analytics and data warehouse solutions will bring that value to credit unions of all sizes.”

Josh Peacock
Assistant Manager Analytics, Business Development

Originally from Southwest Michigan, Josh spent 15 years working in both North and South Carolina before returning to Michigan in the late 1990s to begin his career at CU*Answers. Though he initially served as an independent consultant, Josh accepted a full-time role with the company in 2010. His responsibilities today are twofold: first, he leads a team focused on new product development. Initially, these new products resided only within the company’s core software platform, however, Josh has since expanded his efforts to deliver web-based analytical products to help better serve the CU*Answers client base, and second, he’s engaging in business development activities to expand revenue streams beyond the CU*Answers network.

Though Josh has helped drive innovation in many ways during his two-decade tenure with the firm, one of his most notable achievements came in 2005 as the technical project leader for CU*Answers credit card platform. A true win-win, this platform has since become a major revenue stream for both CU*Answers and its network of credit unions. Today, the platform supports over 100 credit unions that generate over 25 million credit card transactions annually.

Outside of work, Josh has recently developed a strong passion for PICKLEBALL – a sport that is quickly gaining popularity in North America. Josh is also a former Michigan State Racquetball Champion.

Updated
October 16, 2019

A Quick Tip for Data Analysts – Use the Simple Copy/Save Options on Charts and Tables

A Quick Tip for Data Analysts – Use the Simple Copy/Save Options on Charts and Tables

Have you checked out the latest developments to the Visual Analytics Tools (VAT)?  As of May 2019, users now have the ability to copy a screenshot of certain data tables in CU*BASE, which can be pasted into emails and documents, or shared and analyzed. Click below to visit our webpage and learn more about this… Read more »

Jun 6, 2019

Webinar: Learn about Data Warehouses with Asterisk Intelligence

Webinar: Learn about Data Warehouses with Asterisk Intelligence

Join us for a webinar celebrating and exploring the brand-new solution – Data Warehouse.  A Data Warehouse for your credit union will expand your horizon for data analytics and will provide options for control over data retention schedules and storage of custom data within the core. Upload that Excel file you’ve been keeping to track… Read more »

Jun 6, 2019

Don’t Forget, the AB 19.06 Analytics Booth Release Arrives June 9!

Don’t Forget, the AB 19.06 Analytics Booth Release Arrives June 9!

The Asterisk Intelligence Team is excited to present the AB 19.06 Analytics Booth Release, arriving to Analytics Booth subscribers on Sunday, June 9!  This release features the NEW Static Pool Analysis Dashboard, Learn-From-Peer Trend line graphing, additional Power Lines, and more.  Check it out! View the Release Summary Learn More About the Analytics Booth Release… Read more »

Jun 4, 2019

A Quick Tip for Report Writers – Use the Better Date from CUFMAINT

A Quick Tip for Report Writers – Use the Better Date from CUFMAINT

Save time, simplify your work, and stop typing your dates in both the YYMMDD and MMDDYY layouts each time you run a query over the File Maintenance data. The original Maintenance Date field of MNTDAT will naturally have dates in both layouts, which is friendliest for optimal processing by the programs that write out the… Read more »

Jun 4, 2019

Don’t Miss This Week’s Dashboard Dive: Loan Risk Score Analysis

Don’t Miss This Week’s Dashboard Dive: Loan Risk Score Analysis

Join the Asterisk Intelligence Team for a Dashboard Dive! Join the Asterisk Intelligence team as they review CU*BASE tool #473, the Loan Risk Score Analysis dashboard.  Have you been looking for an easy way to review your loan portfolio by credit quality?  Or perhaps a deeper understanding of delinquent loans and the credit scores those… Read more »

Jun 3, 2019

Jump into a Dashboard Dive: Loan Risk Score Analysis

Jump into a Dashboard Dive: Loan Risk Score Analysis

Join the Asterisk Intelligence Team for a Dashboard Dive! Join the Asterisk Intelligence team as they review CU*BASE tool #473, the Loan Risk Score Analysis dashboard.  Have you been looking for an easy way to review your loan portfolio by credit quality?  Or perhaps a deeper understanding of delinquent loans and the credit scores those… Read more »

May 30, 2019

Skills learning is key in second Asterisk Intelligence Week event of 2019

Asterisk Intelligence, a data analytics team at CU*Answers, successfully concluded hosting their fourth data analytics educational event named Asterisk Intelligence Week. The 4-day event held mid-May was attended by 30 individuals from credit unions across the United States, all users of the CU*BASE® core processing software offered by CU*Answers. All sessions were free to attend […]

May 29, 2019

Don’t Miss This Week’s Dashboard Dive: Analyzing Fee Income, Refunds and Waivers

Don’t Miss This Week’s Dashboard Dive: Analyzing Fee Income, Refunds and Waivers

Join the Asterisk Intelligence Team for a Dashboard Dive! Join the Asterisk Intelligence team as they review the CU*BASE Fee Income, Refunds, and Waiver dashboards.  Learn how to utilize these dashboards to analyze and understand your fee income like never before!  Use these tools to compare your total potential fee income versus your collected fee… Read more »

May 28, 2019

Jump into a Dashboard Dive: Analyzing Fee Income, Refunds and Waivers

Jump into a Dashboard Dive: Analyzing Fee Income, Refunds and Waivers

Join the Asterisk Intelligence Team for a Dashboard Dive! Join the Asterisk Intelligence team as they review the CU*BASE Fee Income, Refunds, and Waiver dashboards.  Learn how to utilize these dashboards to analyze and understand your fee income like never before!  Use these tools to compare your total potential fee income versus your collected fee… Read more »

May 23, 2019

The AB 19.06 Analytics Booth Release is Coming!

The AB 19.06 Analytics Booth Release is Coming!

The Asterisk Intelligence Team is excited to present the AB 19.06 Analytics Booth Release, arriving to Analytics Booth subscribers on Sunday, June 9!  This release features the NEW Static Pool Analysis Dashboard, Learn-From-Peer Trend line graphing, additional Power Lines, and more.  Check it out! View the Release Summary Learn More About the Analytics Booth Release… Read more »

May 22, 2019