Get to Know the Innovation Center Team – Meet Ectna Mendoza Guzman

Let me introduce myself: my name is Ectna Mendoza, and I am a Client Services and Education Representative for CU*Answers.  I have six years of customer service experience with several financial institutions where I was able to gain the fundamentals of dealing with storage for cash, investments and other financial transactions required for this position.

In 2021, I started working for CU*Answers as the first Administrative Assistant/Event Coordinator based out of the Innovation Center.  If you attended an event at the Las Vegas location, I may have greeted you in our lobby as you checked in.  It’s always been my number one goal to ensure each guest receives exceptional hospitality during their visit.

As of May 2022, I have proudly accepted a position as one of the CSRs on the Client Services and Education Team.  I am very thankful to be given this exciting opportunity.  As a CSR, my primary responsibility is to provide day-to-day software support to credit unions on CU*BASE.  My number one goal now is to provide exceptional customer service in my everyday interactions with clients.

By the way, I’m a Las Vegas local – if you need any restaurant recommendations or suggestions on local events in the area, let me know!  I’d be happy to send them your way!  I can be contacted at: ectna.mendozaguzman@cuanswers.com.

Check Out the 6 NEW Videos for Mobile Banking PIN and Face Authentication!

Check Out the 6 NEW Videos for Mobile Banking PIN and Face Authentication!

We’re excited to share 6 NEW how-to videos on multiple authentication convenience options for It’s Me 247 mobile banking!  These videos detail enrollment, unenrollment and login options for credit union members who wish to use PIN or face authentication for mobile banking.  Take a look at the topics below! PIN Authentication Enroll PIN Authentication Log… Read more »

Jun 30, 2022

Optics Data Zooms in on Member Engagement, Click-by-Click

Optics Data Zooms in on Member Engagement, Click-by-Click

With data collection for Online Banking Optics and Phone Optics, your credit union can have a more detailed analysis of your member base and the ways they are engaging with your organization.  Best of all, these data collection options are FREE to activate for Data Warehouse users! Online Banking Optics Data Collection With Online Banking… Read more »

Jun 29, 2022

Don’t Miss Out – Register for Asterisk Intelligence Week at CU*Answers

Don’t Miss Out – Register for Asterisk Intelligence Week at CU*Answers

Join the Asterisk Intelligence team for several educational events!  Between Monday, July 25th and Wednesday, July 27th, we will be hosting on-site training.  Then, on Thursday, July 28th, we will be hosting a series of webinars.  During these courses, we will discuss data analytics, data management, and data warehousing solutions – some courses will focus… Read more »

Jun 27, 2022

Reminder: The Next HA Rollover is Coming July 10th – We Need You to Perform a Connectivity Test!

Reminder: The Next HA Rollover is Coming July 10th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD.  The next HA rollover is scheduled for Sunday, July 10th. As announced at this year’s Leadership Conference, this rollover will occur over a two-week period to accommodate… Read more »

Jun 27, 2022