Get to Know the Innovation Center Team – Meet Ectna Mendoza Guzman

Let me introduce myself: my name is Ectna Mendoza, and I am a Client Services and Education Representative for CU*Answers.  I have six years of customer service experience with several financial institutions where I was able to gain the fundamentals of dealing with storage for cash, investments and other financial transactions required for this position.

In 2021, I started working for CU*Answers as the first Administrative Assistant/Event Coordinator based out of the Innovation Center.  If you attended an event at the Las Vegas location, I may have greeted you in our lobby as you checked in.  It’s always been my number one goal to ensure each guest receives exceptional hospitality during their visit.

As of May 2022, I have proudly accepted a position as one of the CSRs on the Client Services and Education Team.  I am very thankful to be given this exciting opportunity.  As a CSR, my primary responsibility is to provide day-to-day software support to credit unions on CU*BASE.  My number one goal now is to provide exceptional customer service in my everyday interactions with clients.

By the way, I’m a Las Vegas local – if you need any restaurant recommendations or suggestions on local events in the area, let me know!  I’d be happy to send them your way!  I can be contacted at: ectna.mendozaguzman@cuanswers.com.

How Do I Request Upload/Download Permissions for CU*BASE?

How Do I Request Upload/Download Permissions for CU*BASE?

Need to grant upload/download permissions in CU*BASE to one of your employees?  Or need to review which employees currently have the ability to perform these actions? Visit the CU*Answers store today and complete a request form.  You will need to provide the following when submitting the request: Authority needed Employee name CU*BASE User ID Signature… Read more »

Aug 10, 2022

Conversations on Human Resources – A CU*Answers Collaboration Group

Conversations on Human Resources – A CU*Answers Collaboration Group

CU*Answers is excited to announce our new Cooperate Resource Group focused on Human Resources!  This group will provide a collaborative platform for individuals throughout the network to connect on various matters such as: Recruitment strategies Policy sharing Job description assistance Wellness initiatives Benefit plan designs and cost-saving ideas HRIS providers And more! The Cooperative Resource… Read more »

Aug 9, 2022

Join Us for Asterisk Intelligence Week, Hosted in Las Vegas, Nevada!

Join Us for Asterisk Intelligence Week, Hosted in Las Vegas, Nevada!

Join the Asterisk Intelligence team for several educational events, hosted at the Innovation Center in Las Vegas, Nevada! Between Monday, September 12th and Wednesday, September 14th, we will be hosting on-site training at the CU*Answers Innovation Center.  Then, on Thursday, September 15th, we will be hosting a series of webinars.  During these courses, we will… Read more »

Aug 9, 2022

MOP (Membership Opening Process) 2.0 is Available for Credit Unions to Launch Today!

MOP 2.0 includes the following updates for your credit union: New updated look/feel of your credit union MOP site, including a new background header image that your credit union can include while a member is applying. State filtering – your credit union can now limit what states members are opening their memberships through MOP. eSign… Read more »

Aug 8, 2022