Get to Know the Innovation Center Team – Meet Ectna Mendoza Guzman

Let me introduce myself: my name is Ectna Mendoza, and I am a Client Services and Education Representative for CU*Answers.  I have six years of customer service experience with several financial institutions where I was able to gain the fundamentals of dealing with storage for cash, investments and other financial transactions required for this position.

In 2021, I started working for CU*Answers as the first Administrative Assistant/Event Coordinator based out of the Innovation Center.  If you attended an event at the Las Vegas location, I may have greeted you in our lobby as you checked in.  It’s always been my number one goal to ensure each guest receives exceptional hospitality during their visit.

As of May 2022, I have proudly accepted a position as one of the CSRs on the Client Services and Education Team.  I am very thankful to be given this exciting opportunity.  As a CSR, my primary responsibility is to provide day-to-day software support to credit unions on CU*BASE.  My number one goal now is to provide exceptional customer service in my everyday interactions with clients.

By the way, I’m a Las Vegas local – if you need any restaurant recommendations or suggestions on local events in the area, let me know!  I’d be happy to send them your way!  I can be contacted at: ectna.mendozaguzman@cuanswers.com.

Join Us for a Conversation on Interactive Teller Machines

Join Us for a Conversation on Interactive Teller Machines

What’s going on with ITM vendors?  What interfaces are in production today and what’s being built?  How do you get started?  Join the conversation and add your voice to what is happening in the world of teller technology alternatives. Join CU*Answers Imaging Solutions for a Conversation on Interactive Teller Machines!  Let’s chat about upcoming features,… Read more »

Mar 27, 2024

Give Your Business Members the Convenience of Self-Service Options with BizLink 247 for Desktop and Mobile

Give Your Business Members the Convenience of Self-Service Options with BizLink 247 for Desktop and Mobile

With the new BizLink 247 your credit union now has the option for self-service access to make updates.  This includes updating marketing or advertisements and where they are linked to, updating widgets, updating navigation for where a feature is located and what it says, adding in your credit union logo and branding, as well as… Read more »

Mar 25, 2024

Join Us for the 2024 CU*Answers Leadership Conference!

Join Us for the 2024 CU*Answers Leadership Conference!

Register for the 2024 CU*Answers Leadership Conference!  Join us for a discussion on the CUSO’s performance over the past year, as well as where we are looking to take ourselves next.  We look forward to seeing you at this unique event – connect with your peers for an energizing and inspiring week focused on our… Read more »

Mar 25, 2024