Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.
CU*Answers University
One of the cooperative principles, CU*Answers is committed to education and training. CU*Answers offers a variety of pre-scheduled classroom and webinar courses all year long.
Documentation
Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.
Cybersecurity Resources
Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand. As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »
Owners View
Want to talk to our professionals and your peers about any of these projects? Join one of our Conversations on… groups! Owner’s View is a shared project management tool that gives everyone involved in developing software tools a centralized list to help all team members understand where projects stand at any time. By keeping all… Read more »
Related News
Join Lender*VP for a Conversation on the FUEL Decision Model!
Join the Lender*VP team for a deep dive into the FUEL Decision Model! Do you need a solution for automated decisions? Maybe you already use FUEL but want to see how other credit unions are using it too! What questions do you have about FUEL? This is the perfect opportunity to share these with the… Read more »
Two for Tuesday with CEO Geoff Johnson – 6/6/2023
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics.
Recent MOVEIT Vulnerability and the Impact to CU*Answers Clients
According to publicly available reports, malicious actors exploited a MOVEIT vulnerability on May 31, 2023 to bypass and improperly access files on MOVEIT systems. This was a Zero Day attack, meaning there was no notice or patch available until after the attack took place. Estimates are that 2,500 attacks occurred in the United States, primarily… Read more »
Video of the Week: Performing a Cash Advance Transaction
Performing a Cash Advance Transaction Need a quick way to show your staff how they can post a cash advance for a member in CU*BASE? Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
Coming Soon: RDC Auto-Enrollment Within Your Credit Union’s Mobile App
We are pleased to announce that the much anticipated RDC auto-enrollment in credit union mobile apps is on its way this summer! Your credit union has been scheduled to receive this exciting new enhancement in the next few months. On your scheduled date we will pull in your existing daily limits and other settings from… Read more »
May Owner’s View Monthly Recap
Check out recent programming changes in the May 2023 edition of the Owner’s View Monthly Recap! Open the Owner’s View Monthly Recap The Owner’s View Monthly Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and accompanying core-software products. Read previous editions of the Owner’s View Monthly… Read more »
Introducing Xtend’s Client Support Portal: Zendesk
To improve our client communication, experience, and overall service levels Xtend will be launching our new Client Support Portal via Zendesk. Xtend will migrate slowly in an effort to ensure our clients are best supported. Our bookkeeping team and clients began utilizing Zendesk for daily support at the end of April, and now Xtend is… Read more »
Learn All About AnswerBook with These 9 Videos!
Check out these 9 videos to learn how your credit union can utilize various features of AnswerBook! Have new employees who are not familiar with AnswerBook? Click here to show them an overview video that discusses the benefits of using AnswerBook and details how questions are submitted and passed along to appropriate teams here at… Read more »
A Reminder for Experian Clients: Update Your Password Every 90 Days
A reminder for clients who use Experian for credit pulls: Experian passwords expire every 90 days. Experian will send your financial institution a reminder when your password is set to expire. Please remember to update your password accordingly every 90 days and to update us each time that this process has been completed. This will… Read more »
Join Us for a FREE Education Express Webinar!
Tuesday, June 6 2:00 PM – 2:30 PM ET This Month’s Focus Available Information on the CU*Answers Website CU*Answers Management Services is a group of branded services whose leaders focus on addressing issues regarding users, operations, strategy, and development. These are the brands that add value for every CU*Answers client. Our value proposition focuses on… Read more »