ATTENTION: Be Aware of Changes to Email Delivery Beginning February 1st, 2024

We are in the final week before these changes take effect. Please read the following information carefully.

On Sunday, January 28, we will perform GoAnywhere maintenance (this link will open a protected network-only alert); this maintenance is routine, but will include changes that will impact our email processes. Related changes are also included in the annual file maintenance (this link will open a protected network-only alert) on Sunday. With this framework deployed, our teams will then activate changes throughout the week. Additional deployments or maintenance windows may occur as needed.

What You Will Need To Do

Credit union staff and members will not have to take any action, but we advise that you stay aware of these changes and any potential impacts to member emails. Note that in accordance with the new requirements, members will soon see an updated unsubscribe option in emails that are sent from CU*BASE.

As we deploy these changes we intend to keep impact minimal, however, we have posted an alert (secured network-only) that will be updated as needed.  This alert will serve to keep clients informed of any issues or complications that may arise as part of this change, which may include the temporary inability for CU*Answers and/or our network clients to send/receive emails as intended.  We strongly encourage clients to refer to this alert if they encounter any issues on or after February 1st, as CU*Answers will not be sending out individual emails for each update to the alert.

Additionally, don’t forget to review the Kitchen page on the CU*Answers website for information on email policy updates, best practices, and compliance.  This Kitchen includes details on the current state of email policy changes, reasons for the changes, and information on what CU*Answers is doing to support these changes.

Visit the Kitchen

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