As previously announced, Client News will be shifting to a third-party service, in order to be compliant with Google and Yahoo’s new email requirements. Starting Wednesday, May 8th, Client News will be delivered through Constant Contact – these emails will still incorporate the same great content you’ve grown familiar with, delivered through a new channel…. Read more »
Due by March 1st: Additional Updates for Custom Domains
ACTION REQUIRED Deadline: March 1, 2024 Recently, Google added an additional requirement for mass senders, requiring DMARC records for all domains. This means that credit unions using custom domains must also add this new DNS entry. If your credit union received the associated email, you are required to make these changes to your custom domain. … Read more »
Email Delivery Changes Begin Today, Are You Up to Speed?
Updates and Notes for February 1st As a reminder, Google and Yahoo are enforcing their new requirements for mass senders starting today. While Google has indicated that restrictions for non-compliance will deploy over the coming months, our changes will remain active now and we will continue to fine-tune our routines to adapt to any updated… Read more »
ATTENTION: Be Aware of Changes to Email Delivery Beginning February 1st, 2024
We are in the final week before these changes take effect. Please read the following information carefully. On Sunday, January 28, we will perform GoAnywhere maintenance (this link will open a protected network-only alert); this maintenance is routine, but will include changes that will impact our email processes. Related changes are also included in the annual file maintenance (this link… Read more »
Best Practices for Your Email Upkeep: Fake Email Addresses are NOT Allowed
Following the issues that were encountered with email delivery and bounce-backs in late April, we’ve made some changes at CU*Answers relating to how we handle emails and similar methods of communication. We have also gathered several tips that we want to share with clients, to better safeguard against delivery errors and bounce-backs. It is important… Read more »
Best Practices for Your Email Upkeep: Member Addresses Flagged Incorrectly
Following the issues that were encountered with email delivery and bounce-backs in late April, we’ve made some changes at CU*Answers relating to how we handle emails and similar methods of communication. We have also gathered several AnswerBook topics that we want to share with clients, to better safeguard against delivery errors and bounce-backs. Is your… Read more »
Best Practices for Your Email Upkeep: Slow Delivery & Spam Markers
Following the issues that were encountered with email delivery and bounce-backs in late April, we’ve made some changes at CU*Answers relating to how we handle emails and similar methods of communication. We have also gathered several AnswerBook topics that we want to share with clients, to better safeguard against delivery errors and bounce-backs. Has your… Read more »
Best Practices for Your Email Upkeep: Addresses Tied to eStatements
Following the issues that were encountered with email delivery and bounce-backs in late April, we’ve made some changes at CU*Answers relating to how we handle emails and similar methods of communication. We have also gathered several AnswerBook topics that we want to share with clients, to better safeguard against delivery errors and bounce-backs. If your… Read more »
Best Practices for Your Email Upkeep: Handling Invalid Addresses
Following the issues that were encountered with email delivery and bounce-backs in late April, we’ve made some changes at CU*Answers relating to how we handle emails and similar methods of communication. We have also gathered several AnswerBook topics that we want to share with clients, to better safeguard against delivery errors and bounce-backs. What happens… Read more »
Best Practices for Your Email Upkeep: Bounce Backs for Emails Sent via CU*BASE
Following the issues that were encountered with email delivery and bounce-backs in late April, we’ve made some changes at CU*Answers relating to how we handle emails and similar methods of communication. We have prepared AnswerBook topics which provide greater detail on these changes. When emails that are sent via CU*BASE bounce back as invalid, what… Read more »
AFG integration
The Auto Financial Group direct balloon lending integration with CU*BASE is live! AFG provides so many benefits to your credit union and your members alike. Explore this integration to see if it is the right fit for you!
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In Case You Missed It…
Take a look back at some important topics from the last half of October 2024! View Topics
Conversations On…
A new way to interact with your CUSO and your peers. This new series will take traditional focus groups to a whole new level. Learn More
GOLD Updates
The next GOLD updates are currently scheduled for:
- Online/Partner CUs
- 24.12 Dec. 8, 2024 (Sunday)
- Self Processing CUs
- 24.12