ATTENTION: Be Aware of Changes to Email Delivery Beginning February 1st, 2024

ATTENTION: Be Aware of Changes to Email Delivery Beginning February 1st, 2024

We are in the final week before these changes take effect. Please read the following information carefully. On Sunday, January 28, we will perform GoAnywhere maintenance (this link will open a protected network-only alert); this maintenance is routine, but will include changes that will impact our email processes. Related changes are also included in the annual file maintenance (this link… Read more »

Jan 26, 2024

Best Practices for Your Email Upkeep: Fake Email Addresses are NOT Allowed

Best Practices for Your Email Upkeep: Fake Email Addresses are NOT Allowed

Following the issues that were encountered with email delivery and bounce-backs in late April, we’ve made some changes at CU*Answers relating to how we handle emails and similar methods of communication.  We have also gathered several tips that we want to share with clients, to better safeguard against delivery errors and bounce-backs. It is important… Read more »

Aug 7, 2023

Best Practices for Your Email Upkeep: Member Addresses Flagged Incorrectly

Best Practices for Your Email Upkeep: Member Addresses Flagged Incorrectly

Following the issues that were encountered with email delivery and bounce-backs in late April, we’ve made some changes at CU*Answers relating to how we handle emails and similar methods of communication.  We have also gathered several AnswerBook topics that we want to share with clients, to better safeguard against delivery errors and bounce-backs. Is your… Read more »

Jul 31, 2023

Best Practices for Your Email Upkeep: Slow Delivery & Spam Markers

Best Practices for Your Email Upkeep: Slow Delivery & Spam Markers

Following the issues that were encountered with email delivery and bounce-backs in late April, we’ve made some changes at CU*Answers relating to how we handle emails and similar methods of communication.  We have also gathered several AnswerBook topics that we want to share with clients, to better safeguard against delivery errors and bounce-backs. Has your… Read more »

Jul 27, 2023

Best Practices for Your Email Upkeep: Addresses Tied to eStatements

Best Practices for Your Email Upkeep: Addresses Tied to eStatements

Following the issues that were encountered with email delivery and bounce-backs in late April, we’ve made some changes at CU*Answers relating to how we handle emails and similar methods of communication.  We have also gathered several AnswerBook topics that we want to share with clients, to better safeguard against delivery errors and bounce-backs. If your… Read more »

Jul 25, 2023

Best Practices for Your Email Upkeep: Handling Invalid Addresses

Best Practices for Your Email Upkeep: Handling Invalid Addresses

Following the issues that were encountered with email delivery and bounce-backs in late April, we’ve made some changes at CU*Answers relating to how we handle emails and similar methods of communication.  We have also gathered several AnswerBook topics that we want to share with clients, to better safeguard against delivery errors and bounce-backs. What happens… Read more »

Jul 21, 2023

Best Practices for Your Email Upkeep: Bounce Backs for Emails Sent via CU*BASE

Best Practices for Your Email Upkeep: Bounce Backs for Emails Sent via CU*BASE

Following the issues that were encountered with email delivery and bounce-backs in late April, we’ve made some changes at CU*Answers relating to how we handle emails and similar methods of communication.  We have prepared AnswerBook topics which provide greater detail on these changes. When emails that are sent via CU*BASE bounce back as invalid, what… Read more »

Jul 18, 2023