We recently received feedback from some clients who found themselves locked out of loan applications. These clients were also having difficulty determining which screen was causing this error to occur. We have since determined that the following process is the cause of this issue:
If an application has not been created yet and a user clicks ‘complete loan app’, the next screen the user lands on will be the Loan Application – Select Co-signers screen. If the user then uses the ‘up’ arrow to leave that screen, they will return to the Member Loan File Action Codes screen. After that, an attempt to work with the same loan request will show that the user has locked themselves out.
For a review of the workflow, please refer to the screenshots below. Project #60370 has been submitted for a fix to this issue.