Collections Contact Center

Ease your members’ tension by letting the Collections Contact Center work with your members in a professional manner, allowing you to focus on other areas of credit union operations. Our Collections team utilizes ACH, AFT, payroll deductions, loan and deposit products when appropriate to solve members’ delinquency issues. Not only do we want to bring members payments current but we want to keep them current!

“Utilizing the Lender*VP Collections team has allowed our in-house staff to maximize focus on other collections issues. Lender*VP
collections has been an asset in keeping our collections running seamlessly in natural disaster events. The team is a pleasure to work

Linda Shores
Asset Recovery Manager
Cumberland County FCU

We can do it all or just a little

Looking to outsource all your collections work? We can take care of it for you. Need help with only a segment of your loan portfolio, doing collections work related to a single dealer? We can do that too. We’ll even arrange to fill in for your collections team in the event of an emergency or leave of absence.

Collections on the same system you use

The advantage of partnering with us for your collections needs is that we’re using the same tools you are when it comes to your daily collections work. All notes, communications, and member collection activities take place within CU*BASE. The information resides online so your team can interact instantly with our team without software conversions, re-keying, or the hassles related to external third
party solutions.

Grow your team with us

The Collections Contact Center is an extension of your staff, not an outsourced replacement of your team. In 2016, we averaged just over 10,000 accounts worked each month. Collaborate with us and see the immediate impact of shared solutions!

  • What you get with the Collections Contact Center
  • Tailor solutions to your situation
  • Automatically mail notices and letters
  • Configure system to freeze delinquent accounts automatically
  • Provide real time documented notes using the member tracker system
  • Provide monthly detailed reports on delinquency
  • Issue monthly calls and contact summary reports
  • Initiate home banking collection messages
  • Reduce risk of FDCPA violations
  • Offer skip tracing


We will have two sessions for each day. The first session will start at 9:30 and go until noon. The second will start at 1:30 and go until 4 pm. Either session can be joined in person (we hope) or virtually. The in-person group will meet in the training room.

The roundtable dates are:

February 9th
May 11th
August 8th
November 8th

We will follow up with a one-hour recap. Each recap is virtual only.

The Recaps are:

February 23rd at 2 pm
May 25th at 1 pm
August 22nd at 3 pm
November 22nd at 3 pm

September 29, 2022