We consistently review It’s Me 247 online banking activity to ensure smooth operations and avoid service interruptions. Starting Monday, September 19th, we will be implementing new control options aimed at mitigating the risk of brute force attacks. These control options were designed to prevent performance issues from the system being flooded with requests from a single location.
For example, we saw a significant amount of suspicious activity from Russia, which led us to implement a country block. We may do the same for other countries over time as needed.
You and your members likely will not notice any significant impact from the implementation of these new control options. However, there is one scenario that may cause questions for your financial institution – if we see a large number of failed login attempts during a short period of time from the same IP, we will automatically block access to that IP for a temporary period. Normally, this would indicate a bad actor but there may rarely be legitimate situations where a block may need to be evaluated and later lifted.
If you’ve verified that you can log in to It’s Me 247 online banking but you have members who cannot, and you have tried all of the usual measures such as resetting passwords/security questions, checking for browser updates, etc., we do have the ability to verify the logs to see if an automated block was placed and if it should be removed.
For additional options on reviewing access to It’s Me 247, including how to determine members’ IP addresses, check out the AnswerBook topic linked below.
If you have any questions, please contact CU*Answers Client Services.
