New Ticket Portal for CU*Answers Network Services, Arriving June 8th

CU*Answers Network Services is pleased to announce a new client-facing ticket portal, which will be arriving on Wednesday, June 8th, 2022.

What is the website for the new ticket portal?

The URL for the new ticket portal is: https://cuanswers.myportallogin.com.  Please click the ‘Sign -up’ button and follow the prompts to log in.

Will this new portal have information on our credit union and details on existing tickets?

Yes – the ticket system is not changing.  The only change will be how these tickets are accessed.

Why are we changing portals?

The new portal has a simplified user interface and multi-factor authentication.

When will access to the current portal no longer be available?

The current portal is scheduled for decommissioning on Thursday, June 30th, 2022.

What should I do if I encounter difficulties when attempting to gain access to the new ticket portal?

Please reach out to Network Services at extension 266, or via email at: Helpdesk@cuanswers.com.

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