Attention Xtend Clients: We Need Your Feedback!

Xtend prides itself on our close, trusted relationships with our credit unions and CUSO partners.  That trust is earned through consistent delivery of our promise to you.  It’s also earned from listening, learning and evolving for our owners and clients.  Since 2002, our formula for success has been relatively simple – exploit the tools that we own as a collaborative network, utilize our capacity to execute on behalf of our credit unions, and stress the system to the point where technical and process improvements are made to the benefit of everyone in the network.  As our business units have grown, so has our ability to leverage economies of scale to deliver bottom-line savings to our credit unions and pave the way for investments in other strategic service offerings.

As we head into our 2023 Business Year (October 1), we evaluate where we have been, where we are, where we need to go, and dream big to create the best shared resource offering in the country for you; creating the resources that can benefit our credit unions and CUSOs to the point where we are your first stop in your search for collaboration, execution, connection, communication, and innovation.

After all, you own the place.

The following survey responses will be used to shape our current and future business, products and services.  Your feedback will be incorporated into our business planning process by our leadership team and our board of directors.  We may reach out for further discussion, clarification, or participation in innovating and improving our current and future business plans.

How can we help?

Sincerely, Liz Winninger

Click Here to Begin the Survey

Order Your FREE Abnormal Activity Monitoring Member Group Booklet Today!

Order Your FREE Abnormal Activity Monitoring Member Group Booklet Today!

The FFIEC and CFPB are urging credit unions to identify and monitor high-risk activity, but evidencing that it is being performed is even more critical.  With a booklet from AuditLink, your credit union can be confident in configuring the abnormal activity monitoring tool to identify transactions outside of the range of what is considered normal. … Read more »

May 2, 2024

April Owner’s View Monthly Recap

April Owner’s View Monthly Recap

Check out recent programming changes in the April 2024 edition of the Owner’s View Monthly Recap! Open the Owner’s View Monthly Recap The Owner’s View Monthly Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and accompanying core-software products. Read previous editions of the Owner’s View Monthly Recap… Read more »

May 2, 2024

Abnormal Activity Monitoring for Transaction Patterns – Using The Tools You Own to Mitigate Risk

Abnormal Activity Monitoring for Transaction Patterns – Using The Tools You Own to Mitigate Risk

The FFIEC and CFPB are urging credit unions to identify and monitor high-risk activity amongst their member base.  The transaction pattern option within the Abnormal Activity Monitoring CU*BASE tool was designed to assist credit unions with meeting that requirement.  These patterns need to be configured specific to your credit union, as each credit union has… Read more »

May 2, 2024

MemberPass Now Available – A Quick and Convenient Way to Verify Your Members!

MemberPass Now Available – A Quick and Convenient Way to Verify Your Members!

Need a way to quickly verify your member during support calls?  MemberPass is a new third-party authentication integration in CU*BASE that allows you to do just that!  With MemberPass, you can simply click a button to send the member a text message, then the member can verify themselves on their phone, giving your credit union… Read more »

May 2, 2024

Client News Moving to Third-Party Service: What You Need to Know

Client News Moving to Third-Party Service: What You Need to Know

As previously announced, Client News will be shifting to a third-party service, in order to be compliant with Google and Yahoo’s new email requirements.  Starting Wednesday, May 8th, Client News will be delivered through Constant Contact – these emails will still incorporate the same great content you’ve grown familiar with, delivered through a new channel…. Read more »

May 1, 2024

Join Us for the 2024 Conversations on Pricing Event!

Join Us for the 2024 Conversations on Pricing Event!

Join us for the 2024 Conversations on Pricing event as we perform a 5-year study on the pricing models of our cooperative, outlining what we charge and why.  The 2024 event marks our 20th anniversary hosting this event, proving that CU*Answers is walking the talk alongside our owners and partners. Participation represents a unique challenge… Read more »

May 1, 2024