Request for Proposal

Performing Due Diligence and Completing an RFP

Whether you are a Board Director learning about the RFP process, an industry consultant completing an RFP or a Credit Union doing some preliminary due diligence on CU*Answers, this is the resource you need.

  • Evaluating CU*Answers Guide to Performing Due Diligence.
  • Frequently Asked Questions during the RFP Process.
  • Feature Demo of our Software.

Evaluating CU*Answers

Searching for a data processing partner can be a daunting task. For many credit unions, it may have been 5, 10 or even 15 years since the last time they performed such a search. And with dozens of core processing solutions to choose from, how does one go about searching out the unique features and benefits of one organization versus another?

Performing Due Diligence

Perhaps even more basic is determining how a credit union can quickly gain an understanding of the overall processing environment and decide what operational strategy best suits its style for performing business. How does one effectively compare ASP to in-house or possibly a third party? What new technologies and products are available? What unique product features and services separate one vendor from another? Who can provide staff the best ongoing support? How could staff benefit from education?

For help completing an RFP, download the Due Diligence Guide.

Frequently Asked Questions

CU*Answers maintains a knowledge database of questions frequently asked in RFPs. You can view hundreds of our frequently-asked questions in the AnswerBook.

Response to NCUA’s Basics of Data Processing Contracts

View a Sample RFP

The purpose of this sample Request for Proposal (RFP) is to help credit unions identify the core processing system and vendor/partner that will best meet their needs. This document specifically provides information typically requested of a core data processing vendor when performing the RFP and evaluation process. Please note that this document is meant to provide a snapshot of the CU*BASE system and CU*Answers as of the date of this document’s publication and may not include the newest features added or any changes made within the software or organization since that time. For the latest information and news on CU*Answers, please visit our website, https://www.cuanswers.com/.

Open the sample RFP.

Updated
August 6, 2018

Now Available: SSAE-18 SOC 2 Report

Now Available: SSAE-18 SOC 2 Report

CU*Answers has published its SSAE-18 Service Organization Control (SOC) 2, Type II report.  Completed by Crowe, LLP, the report verifies the existence of internal controls which have been designed and implemented to meet the requirements for the security principles set forth in the Trust Services Principles and Criteria for Security, Availability, Processing Integrity and Confidentiality.  The… Read more »

Aug 7, 2019

Don’t Forget to Vote in the 2019 CU*Answers Elections!

Don’t Forget to Vote in the 2019 CU*Answers Elections!

ATTENTION CU*ANSWERS STOCKHOLDERS Make sure your voice is heard! Vote Electronically for board elections May 1 – June 14, 2019!  Visit the CU*Answers Elections website elections.cuanswers.com. Ready to vote? Visit https://cuanswers.simplyvoting.com/ and follow the instructions in your email. Watch your email today for your voting instructions (if necessary, you can change your vote during the… Read more »

Jun 11, 2019

Don’t Forget to Vote in the 2019 CU*Answers Elections!

Don’t Forget to Vote in the 2019 CU*Answers Elections!

ATTENTION CU*ANSWERS STOCKHOLDERS Make sure your voice is heard! Vote Electronically for board elections May 1 – June 14, 2019!  Visit the CU*Answers Elections website elections.cuanswers.com. Ready to vote? Visit https://cuanswers.simplyvoting.com/ and follow the instructions in your email. Watch your email today for your voting instructions (if necessary, you can change your vote during the… Read more »

May 31, 2019

Don’t Forget to Vote in the 2019 CU*Answers Elections!

Don’t Forget to Vote in the 2019 CU*Answers Elections!

ATTENTION CU*ANSWERS STOCKHOLDERS Make sure your voice is heard! Vote Electronically for board elections May 1 – June 14, 2019!  Visit the CU*Answers Elections website elections.cuanswers.com. Ready to vote? Visit https://cuanswers.simplyvoting.com/ and follow the instructions in your email. Watch your email today for your voting instructions (if necessary, you can change your vote during the… Read more »

May 17, 2019

Time to Vote in the 2019 Elections!

Time to Vote in the 2019 Elections!

ATTENTION CU*ANSWERS STOCKHOLDERS Make sure your voice is heard! Vote Electronically for board elections May 1 – June 14, 2019!  Visit the CU*Answers Elections website elections.cuanswers.com. Ready to vote? Visit https://cuanswers.simplyvoting.com/ and follow the instructions in your email. Watch your email today for your voting instructions (if necessary, you can change your vote during the… Read more »

May 1, 2019

Don’t Forget: We’re Accepting Nominations for Associate Board Members!

Don’t Forget: We’re Accepting Nominations for Associate Board Members!

The lifeblood of any cooperative is the active owner.  Cooperatives rely on owners who are active not just as consumers of the cooperative’s products and services, but also with a passion for ensuring the cooperative is the type of organization they want to own. We are seeking nominees to serve on four new committees!  These… Read more »

Oct 23, 2018

Now Available: 2018 SSAE-18 Reports

Now Available: 2018 SSAE-18 Reports

CU*Answers has completed and published its SSAE 18 SOC 1 reports as part of our good housekeeping and continuous improvement process.  This is CU*Answers’ first audit period under the new “SSAE-18” standard.  Some of the reporting enhancements in the new SSAE-18 standard include: More stringent controls on vendor management Additional controls regarding “subservice organizations” Increased… Read more »

Jul 5, 2018

Time to Vote in the 2018 Elections!

Time to Vote in the 2018 Elections!

ATTENTION CU*ANSWERS STOCKHOLDERS Make sure your voice is heard! Vote Electronically for board elections May 1 – June 22, 2018!  Visit the CU*Answers Elections website elections.cuanswers.com. Ready to vote? Visit https://cuanswers.simplyvoting.com/ and follow the instructions in your email. Watch your email today for your voting instructions (if necessary, you can change your vote during the Annual… Read more »

May 1, 2018

Don’t Forget: Vote in the 2017 Elections!

Don’t Forget: Vote in the 2017 Elections!

ATTENTION CU*ANSWERS STOCKHOLDERS Make sure your voice is heard! Vote Electronically for board elections, now through June 16, 2017!  Visit the CU*Answers Elections website elections.cuanswers.com. Ready to vote? Visit https://cuanswers.simplyvoting.com/ and follow the instructions in your email. Watch your email today for your voting instructions (if necessary, you can change your vote during the Annual Stockholders… Read more »

Jun 2, 2017