CU*Answers offers four University Weeks for 2022

CU*Answers shows its commitment to ongoing client training by hosting University Weeks, which consist of a variety of web conferences and classroom courses condensed into a week-long period (Monday through Friday). These weeks are offered once a quarter. Lani Lowing, Client Services and Education Team Lead said, “I am happy to announce that the second quarter’s University Week had more than 101 participants registered for our 8 classes offered.”

Do You Have a New Teller or Member Service Representative?

Do You Have a New Teller or Member Service Representative?

Join the Client Services and Education Team as we explore a day in the life of a Teller/Member Service Representative.  This course is geared toward new team members or current staff that would like a refresher in CU*BASE GOLD.  We will concentrate on the tools that help users answer various member inquiries relating to accounts… Read more »

Aug 11, 2022

How Do I Request Upload/Download Permissions for CU*BASE?

How Do I Request Upload/Download Permissions for CU*BASE?

Need to grant upload/download permissions in CU*BASE to one of your employees?  Or need to review which employees currently have the ability to perform these actions? Visit the CU*Answers store today and complete a request form.  You will need to provide the following when submitting the request: Authority needed Employee name CU*BASE User ID Signature… Read more »

Aug 10, 2022

CU*Answers Client Services and Education Team adds Jake Brummeler, Victoria Savicki, and Milinda Miller

West Michigan-based cooperative CUSO CU*Answers is pleased to announce the Client Services and Education team has added a new receptionist/administrative assistant and two more client services representatives to its roster. Jake Brummeler is the new receptionist/administrative assistant, Victoria Savicki and Milinda Miller are both joining as client service representatives. Laure Welch-Vilker, VP of Client Services […]

Aug 2, 2022

Have a question for CU*Answers? Who do you call?

Have a question for CU*Answers?  Who do you call?

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Jul 8, 2022

CU*Answers Client Services and Education team promotes from within

The West-Michigan based cooperative CUSO, CU*Answers, recently announced that receptionist/ administrative assistant Lauren Kincaid has been promoted to a client service representative. VP of Client Service and Education Laura Welch-Vilker said, “We are excited to share Lauren’s positive attitude and determination with our clients. She will be a great asset to the Client Services and […]

Jul 1, 2022

Tia Stanfield joins CU*Answers Client Services and Education

West Michigan-based cooperative CUSO CU*Answers recently announced that the Client Services and Education team has added another client services representative, Tia Stanfield. “With seven years of customer service experience, we are thrilled to welcome Tia to the Client Services and Education team here in Las Vegas,” said Manager Kasey Hawkins. “Tia feels that her biggest […]

Jul 1, 2022

CU*Answers Client Services and Education Team adds more talent with Rachel Almaguer

West Michigan-based cooperative CUSO CU*Answers is pleased to announce the Client Services and Education team has added another client services representative to its roster. Rachel Almaguer has many years of customer service experience and will now offer CU*BASE® software support from the CUSO’s Innovation Center in Las Vegas, NV, where she has been a local […]

Jul 1, 2022