Newly Implemented Enhancements for your Credit Union’s TLC Content Library

We are excited to announce a refresh to your Credit Union Library! This year, an extensive project has been underway to bring your learners a more engaging learning experience as we move into 2022.  Implemented earlier this month, the following enhancements are now available to your credit union:

  • Authored in Articulate: All courses will be migrated from the current course authoring tool to Articulate.
  • Embedded Exams Within Courses: An embedded graded exam now exists within each course, therefore no longer requiring the assignment of both the course and exam.
  • Enhanced Imagery: Each course will include relevant and inclusive imagery to the content.
  • Library Efficiencies: Where appropriate, related courses were combined to streamline content delivery and ensure vital learning objectives are communicated to learners.
  • Reduced Content Redundancies: Courses have been refined to reduce redundant and repetitive content.
  • Compliance Audit: An additional in-depth compliance audit and refresh across courses occurred, including a rewrite of the Teller/Frontline Course Series.
  • Refined Course Titles: Courses have been renamed to be more representative of the content.
  • Refreshed Course Categories: Courses categories have been updated to ensure an intuitive course assignment experience for administrators and learners.
  • Immediate Exam Feedback: Exam feedback is made available to learners immediately following each question.
  • Improved Technical Capabilities: Increased browser compatibility, full-screen page display, and screen optimization for mobile devices.

Current Course Experience Sample:

Enhanced Course Experience Sample:

For a full list of the old course titles versus the new course titles, please refer to this spreadsheet.

Conversations On Education – Encouraging a Teamwork Mentality with Your Staff

Conversations On Education – Encouraging a Teamwork Mentality with Your Staff

Join us for a conversation on Education!  Designed especially for credit union education coordinators and trainers, this group discusses topics such as how to set up an education plan and calendar, best practice techniques for training new employees and keeping existing employee skills up to date, and how to take advantage of all the resources… Read more »

Apr 5, 2024

Your Credit Union Has Questions, Our Teams are Here to Help!

Your Credit Union Has Questions, Our Teams are Here to Help!

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to contact, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Apr 3, 2024

Join Us for a FREE Education Express Webinar!

Join Us for a FREE Education Express Webinar!

Wednesday, April 10th 2:00 PM – 2:30 PM ET This Month’s Focus Introduction to AuditLink AuditLink’s mission is to aid credit unions in meeting regulatory guidelines and to mitigate risks associated with running a financial institution.  AuditLink can reduce the added work imposed by regulators, ease the pressures common to the execution of daily work,… Read more »

Apr 1, 2024

Education Around the Corner – Keeping You Informed of the Latest Webinars and Events

Education Around the Corner – Keeping You Informed of the Latest Webinars and Events

As of fall 2023, CU*Answers Client Services and Education replaced our previous newsletters with a webinar series, known as Education Around the Corner.  Education Around the Corner highlights upcoming education opportunities, and provides a look at: How to find upcoming classes, including Education Express and Learning Café sessions. How to register for events. Discussions on… Read more »

Mar 28, 2024

Take a Look at the CU*Answers University Courses for April!

Take a Look at the CU*Answers University Courses for April!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  Take a look at the courses we have coming up in April!   Tuesday, April 2 3:30 PM – 4:30 PM ET Member Connect: Building a Communication Network within CU*BASE Register for web conference… Read more »

Mar 18, 2024

Join Us for a FREE Education Express Webinar!

Join Us for a FREE Education Express Webinar!

Thursday, March 21st 3:00 PM – 3:30 PM ET This Month’s Focus Review Year-End Tasks for March and April 2024 During our upcoming Education Express session, Cindy Stevens will detail Year-End items for March and April.  Topics covered will include: 5498 Forms Final verification of Coverdell contributions Don’t miss this FREE webinar! Sign Up

Mar 8, 2024

Take a Look at the CU*Answers University Courses for March!

Take a Look at the CU*Answers University Courses for March!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  Take a look at the courses we have coming up in March!   Monday, March 4 9:30 AM – 10:30 AM ET CU Publisher – Launching Mobile Manager/Mobile Alerts/CU Info Register for web conference… Read more »

Feb 22, 2024