Newly Implemented Enhancements for your Credit Union’s TLC Content Library

We are excited to announce a refresh to your Credit Union Library! This year, an extensive project has been underway to bring your learners a more engaging learning experience as we move into 2022.  Implemented earlier this month, the following enhancements are now available to your credit union:

  • Authored in Articulate: All courses will be migrated from the current course authoring tool to Articulate.
  • Embedded Exams Within Courses: An embedded graded exam now exists within each course, therefore no longer requiring the assignment of both the course and exam.
  • Enhanced Imagery: Each course will include relevant and inclusive imagery to the content.
  • Library Efficiencies: Where appropriate, related courses were combined to streamline content delivery and ensure vital learning objectives are communicated to learners.
  • Reduced Content Redundancies: Courses have been refined to reduce redundant and repetitive content.
  • Compliance Audit: An additional in-depth compliance audit and refresh across courses occurred, including a rewrite of the Teller/Frontline Course Series.
  • Refined Course Titles: Courses have been renamed to be more representative of the content.
  • Refreshed Course Categories: Courses categories have been updated to ensure an intuitive course assignment experience for administrators and learners.
  • Immediate Exam Feedback: Exam feedback is made available to learners immediately following each question.
  • Improved Technical Capabilities: Increased browser compatibility, full-screen page display, and screen optimization for mobile devices.

Current Course Experience Sample:

Enhanced Course Experience Sample:

For a full list of the old course titles versus the new course titles, please refer to this spreadsheet.

Join Us for a FREE Education Express Webinar!

Join Us for a FREE Education Express Webinar!

Tuesday, May 10 4:00 PM – 4:30 PM ET This Month’s Focus OnDemand ACH Posting Do you have members requesting to post their paycheck to their account a day early?  Use the CU*BASE on-demand one-time posting feature.  Once activated, your employee can post your member’s pending deposit by selecting the ‘GO!’ button above the ACH… Read more »

May 2, 2022

Have a question for CU*Answers? Who do you call?

Have a question for CU*Answers?  Who do you call?

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Apr 4, 2022

Get Registered for CU*Answers University Week!

Get Registered for CU*Answers University Week!

CU*Answers University Week is coming April 11 – April 14!  Register for our most timely and relevant courses condensed into one week – each course is FREE to attend!   Monday, April 11 3:30 PM – 5:00 PM ET Report Builder 1: Working with Computer-Stored Data for Reports and Inquiries Register for classroom session Register… Read more »

Mar 25, 2022

Take a Look at the CU*Answers University Courses for April!

Take a Look at the CU*Answers University Courses for April!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  Take a look at the courses we have coming up in April!   Tuesday, April 5 9:30 AM – 10:30 AM ET Internal Controls Best Practices Register for web conference   Wednesday, April 6… Read more »

Mar 25, 2022

Do You Have a New Teller or Member Service Representative?

Do You Have a New Teller or Member Service Representative?

Join the Client Services and Education Team as we explore a day in the life of a Teller/Member Service Representative.  This course is geared toward new team members or current staff that would like a refresher in CU*BASE GOLD.  We will concentrate on the tools that help users answer various member inquiries relating to accounts… Read more »

Mar 21, 2022

Join Us for a FREE Education Express Webinar!

Join Us for a FREE Education Express Webinar!

Thursday, March 3 3:30 PM – 4:00 PM ET This Month’s Focus Year-End Reminders for 2021 Join us for a review of year-end reminders for 2021.  During this session, we will discuss the following topics: The deadline for final adjustments to Tax Files Final verification of Coverdell contribution (5498-ESA) data in IRA and HSA Balance… Read more »

Feb 23, 2022

Take a Look at the CU*Answers University Courses for March!

Take a Look at the CU*Answers University Courses for March!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  Take a look at the courses we have coming up in March!   Tuesday, March 1 2:00 PM – 3:00 PM ET CU Publisher – Launching Mobile Manager/Mobile Alerts/CU Info Register for web conference… Read more »

Feb 18, 2022