Online Member Experience

Conversations on Online Member Experience

Learn from each other what works and what doesn’t and talk to the professionals who make their living designing ways to connect your members to your credit union’s products and services…and keep them coming back for more. We will discuss items such as how credit unions are using online membership opening, how credit unions are making money over the internet, and other eService related topics. This is an open forum discussion on member experience and eService products that are offered by credit unions.

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Date Time Topic Register
1/17/2023 Making Money over the Internet Click to view PDF
4/13/2023 MOP – your credit union member experience opening memberships online Click to view PDF
9/26/2023 Keeping Member Information up to Date Click to view PDF
1/17/2024 RDC Auto Enrollment Click to view PDF
3/21/2024 3:00-4:30 pm ET Youth Accounts Register

 

Updated
March 4, 2024

Create and Maintain Your Own MOP Sites with MOP Manager

Create and Maintain Your Own MOP Sites with MOP Manager

Have you heard about MOP Manager?  This self-service option grants your credit union the ability to create your own credit union MOP sites, as well as the option to update any existing MOP sites that you may already be operating. MOP Manager also gives you the ability to make edits to homepage promotions, eligibility page,… Read more »

Jan 23, 2024

Activate LoanPay Xpress Now in Online Banking/Mobile App!

Activate LoanPay Xpress Now in Online Banking/Mobile App!

Activate LoanPay Xpress Now in Online Banking/Mobile App! For credit unions who currently offer LoanPay Xpress through Magic Wrighter, you now have the option to activate this as a module through online banking and your credit union mobile app, allowing members to make payments via credit/debit cards to their qualifying loans. Ready to begin the… Read more »

Jan 19, 2024

Reminder: New Enhancements Available for CU Publisher Admins

Reminder: New Enhancements Available for CU Publisher Admins

Admins Get Enhancements! CU Publisher Admins can now create new CU Publisher users for their team.  Admins can even create other admins too! To access this new feature, simply log into CU Publisher and look for the purple Add User icon.  Enter your team member’s information, CU Publisher access, and Admin privilege, and a new email… Read more »

Dec 27, 2023

Activate LoanPay Xpress Now in Online Banking/Mobile App!

Activate LoanPay Xpress Now in Online Banking/Mobile App!

Activate LoanPay Xpress Now in Online Banking/Mobile App! For credit unions who currently offer LoanPay Xpress through Magic Wrighter, you now have the option to activate this as a module through online banking and your credit union mobile app, allowing members to make payments via credit/debit cards to their qualifying loans. Ready to begin the… Read more »

Dec 20, 2023

Updated MACO Agreement for iOS and Android Apps Arriving 12/20

Updated MACO Agreement for iOS and Android Apps Arriving 12/20

At 11:00 AM ET tomorrow morning, December 20th, we will be deploying an update to the MACO User Agreement.  As members enroll or authenticate into the mobile app, they will be prompted with a checkbox and a new set of terms & conditions. If your iOS or Android has not been updated, you will not receive the updated… Read more »

Dec 19, 2023

New Enhancements Available for CU Publisher Admins

New Enhancements Available for CU Publisher Admins

Admins Get Enhancements! CU Publisher Admins can now create new CU Publisher users for their team.  Admins can even create other admins too! To access this new feature, simply log into CU Publisher and look for the purple Add User icon.  Enter your team member’s information, CU Publisher access, and Admin privilege, and a new email… Read more »

Dec 7, 2023

Have You Taken Advantage of these Features in Mobile Manager?

Have You Taken Advantage of these Features in Mobile Manager?

Have You Taken Advantage of these Features in Mobile Manager? Your credit union can upload banners to market new loan promotions.  Members can then click on these banners to begin the application process! Want to promote new products like PayAnyone* or Bill Pay?  Add banners or ads on the home screen menu. Have an event… Read more »

Dec 7, 2023