Contact

Client Support

800.327.3478

General phone support is available from 7:30 a.m. to midnight ET Monday through Friday, though a customer support specialist is on call 24/7 in case of emergencies.

AnswerBook

Our knowledge base is updated every day, fueled by questions submitted from our users. Search through our archives or ask a question of your own.

View the AnswerBook

Email Contacts

Sales Inquiries
Sales Inquiry Contact
Education
education@cuanswers.com
Web Services
web_services@cuanswers.com
IT Support & Network Services
helpdesk@cuanswers.com
Organizational Development & Human Resources
hr@cuanswers.com

Web Chat Available


Chat Button

Locations

Grand Rapids

CU*Answers CU*Answers Building
6000 28th Street
Grand Rapids, MI 49546

General Phone: 616.285.5711
Toll Free: 800.327.3478
Fax: 616.285.5735
Fax: 616.285.7285
(direct to Client Services & Education Team)
Online: https://www.cuanswers.com/

Las Vegas

Innovation Center CU*Answers Innovation Center
6725 Via Austi Parkway
Ste 130
Las Vegas, NV 89119

General Phone: 616.285.5711
Toll Free: 800.327.3478
Fax: 616.285.5735
Fax: 616.285.7285
(direct to Client Services & Education Team)
Online: https://www.wecanbeyourwildcard.com/

Kentwood

Network Services CU*Answers Building C
4635 44th St SE
Kentwood, MI 49512

General Phone: 616.285.5711 x266
Toll Free: 800.327.3478
Fax: 616.285.7288
(direct to Network Services Team)
Support: Start a Support Request
Online: https://www.cuanswers.com/solutions/network-services/
Updated
June 1, 2022

CU*Answers completes successful board planning session, announces Geoff Johnson has been selected to be new CEO

CU*Answers, the 100% credit union-owned cooperative CUSO, announced that it has completed its annual board planning session, held Aug. 30 – Sept. 1 in Lansing, West Virginia. During the planning session, the board finalized its CEO succession project with the announcement that it has selected current President/COO Geoff Johnson to replace Randy Karnes as CEO […]

Oct 1, 2021

SSAE-18 SOC 2 Report Now Available on the CU*Answers Due Diligence Page

SSAE-18 SOC 2 Report Now Available on the CU*Answers Due Diligence Page

CU*Answers has completed its SSAE-18 SOC 2 audit for Fiscal Year 2020.  The audit report has been posted online at cuanswers.com and can be downloaded here. As a reminder, the CU*Answers Due Diligence page is a central, convenient location for you and your auditors to download the information you need to meet your regulatory requirements…. Read more »

Jul 2, 2021