Client Support


General phone support is available from 7:30 a.m. to midnight ET Monday through Friday, though a customer support specialist is on call 24/7 in case of emergencies.


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Grand Rapids

CU*Answers CU*Answers Building
6000 28th Street
Grand Rapids, MI 49546

General Phone: 616.285.5711
Toll Free: 800.327.3478
Fax: 616.285.5735

Las Vegas

Innovation Center CU*Answers Innovation Center
6725 Via Austi Parkway
Ste 130
Las Vegas, NV 89119

General Phone: 616.285.5711
Toll Free: 800.327.3478
Fax: 616.285.5735


Network Services CU*Answers Building C
4635 44th St SE
Ste C202
Kentwood, MI 49512

General Phone: 616.285.5711 x266
Toll Free: 800.327.3478
Fax: 616.285.7288
(direct to Network Services Team)
Support: Start a Support Request
February 5, 2024

CU*Answers completes successful board planning session, announces Geoff Johnson has been selected to be new CEO

CU*Answers, the 100% credit union-owned cooperative CUSO, announced that it has completed its annual board planning session, held Aug. 30 – Sept. 1 in Lansing, West Virginia. During the planning session, the board finalized its CEO succession project with the announcement that it has selected current President/COO Geoff Johnson to replace Randy Karnes as CEO […]

Oct 1, 2021