Contact

CU*Answers BuildingAddress

CU*Answers
6000 28th Street
Grand Rapids, MI 49546

General Phone: 616.285.5711
Toll Free: 800.327.3478
Fax: 616.285.5735
Online: https://www.cuanswers.com/

Customer Support

800.327.3478

General phone support is available from 7:30 a.m. to 8:00 p.m. Monday through Friday, though a customer support specialist is on call 24/7 in case of emergencies.

AnswerBook

Our knowledge base is updated every day, fueled by questions submitted from our users. Search through our archives or ask a question of your own.

View the AnswerBook

Email Contacts

Education
education@cuanswers.com

Sales Inquiries
Sales Inquiry Contact

Web Services
web_services@cuanswers.com

IT Support & Network Services
helpdesk@cuanswers.com

Organizational Development & Human Resources
hr@cuanswers.com

Updated
January 5, 2018

CU*Answers NCUA CUSO Registration Complete

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS In January, you received notification regarding the new NCUA requirements related to the CUSO Registry, indicating that CU*Answers is aware of these registration requirements, and that we will be taking care of registering prior to the deadline, March 31. This notification is to inform you that CU*Answers has completed… Read more »

Mar 2, 2016

Have you registered for the Data Investment Symposium yet?

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Credit Union Leaders: There’s still time to register for the 2nd Annual Data Investment Symposium February 24 CU*Answers Grand Rapids, MI Register Now Who will lead and help us formulate the next ten major investments our CUSO will make when it comes to data? If you’re a leader who can… Read more »

Feb 16, 2016

2016 Election Materials Are On The Way!

ATTENTION CU*ANSWERS STOCKOWNERS: 2016 Election Materials Are On The Way! Look for these important documents in the mailing we sent you today: Memo from the CEO Check out this memo from CU*Answers CEO Randy Karnes about this year’s CU*Answers Board election, as well as a copy of a memo you received in September from Nominating Committee Chair… Read more »

Feb 1, 2016

We’ve got a great Dashboard Dive this week!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Learn how to dive deep into your data through a discussion of key CU*BASE dashboards with CU*Answers CEO Randy Karnes and other leadership staff in the cuasterisk.com network. This Week’s Topic: Analyze Loan/Savings/Certificate Portfolio Friday, January 29th 3:00 – 3:30 PM ET Register View and register for additional Dashboard Dive… Read more »

Jan 25, 2016

Congratulations to Peninsula FCU for the MCUL award of Outstanding Credit Union of the Year!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: We’d like to congratulate Jim Veneskey and his team at Peninsula Federal Credit Union for the title of Outstanding Credit Union of the Year ($50 million – $400 million) awarded by the Michigan Credit Union League. CU*Answers is proud to have partnered with Peninsula FCU over the last fifteen… Read more »

Dec 22, 2015

Congratulations to Scott McFarland for the award of MCUL Credit Union Professional of the Year!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Join us in congratulating Scott McFarland, Honor Credit Union CEO and CU*Answers Board Chairman, who was recently awarded the title of Credit Union Professional of the Year by the Michigan Credit Union League. The award recognizes “an individual whose strong leadership and accomplishments have bettered their individual credit union,… Read more »

Dec 22, 2015

It’s Time for the Next Collections Roundtable!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Don’t miss the Collections Roundtable on Thursday, November 19th, where you’ll get a chance to take advantage of this FREE opportunity to network with your peers and discuss hot topics related to collections! Choose the session that best fits your schedule 9:30 AM – 12:00 PM ET 1:30 –… Read more »

Nov 10, 2015

Announcing the New Cybersecurity Resources Page on cuanswers.com!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Announcing the New Cybersecurity Resources Page! The centerpiece of this new web page is our “Cybersecurity Literacy for Credit Union Directors” video.  This FREE video is available to clients and non-clients alike and may help your board understand better the basics of cybersecurity. Watch the Video Now! In addition… Read more »

Oct 20, 2015

Join Us for an Introduction to Secure Web Forms with DigitalMailer

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS CU*Answers’ Web Services Team invites you to the FREE Webinar: Introduction to Secure Web Forms with DigitalMailer! You heard about it at the CU*Answers Leadership Conference, now see how to put it into action.  CU*Answers Web Services is excited to team up DigitalMailer to offer Secure Web Forms for your website. … Read more »

Jul 10, 2015

Press Enter on CU*BASE CTE (Custom Training Edition)!

ATTENTION CU*ANSWERS BOARD MEMBERS Press Enter on a New CU*BASE Simulated Training Experience! For years, our clients have used Bedrock, our CU*BASE simulated training environment, to help new staff become familiar with CU*BASE. But recently more and more clients have expressed an interest in having another option: a simulated training environment that mirrors their live… Read more »

Jun 12, 2015