Contact

CU*Answers BuildingAddress

CU*Answers
6000 28th Street
Grand Rapids, MI 49546

General Phone: 616.285.5711
Toll Free: 800.327.3478
Fax: 616.285.5735
Online: https://www.cuanswers.com/

Customer Support

800.327.3478

General phone support is available from 7:30 a.m. to 8:00 p.m. Monday through Friday, though a customer support specialist is on call 24/7 in case of emergencies.

AnswerBook

Our knowledge base is updated every day, fueled by questions submitted from our users. Search through our archives or ask a question of your own.

View the AnswerBook

Email Contacts

Education
education@cuanswers.com

Sales Inquiries
Sales Inquiry Contact

Web Services
web_services@cuanswers.com

IT Support & Network Services
helpdesk@cuanswers.com

Organizational Development & Human Resources
hr@cuanswers.com

Updated
January 5, 2018

The 2014 SSAE-16 Results Are Now Available

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS The CU*Answers Board of Directors recently accepted the 2014 “Report on a Description of a Service Organization’s System and the Suitability of the Design and Operating Effectiveness of Controls Related to the CU*BASE Development” (SSAE-16 SOC 1 Type 2). Review the 2014 SSAE-16 Report and other Key Audit Results… Read more »

Jun 11, 2015

Last Week to Vote in the 2015 Elections – We Need YOUR Vote!

ATTENTION ONLINE AND SELF PROCESSING CREDIT UNION CEO We Need YOUR Vote! Have you reviewed the proposed bylaw changes and new board candidates? The FINAL week to be heard is here, and we need your voice! Read what you’re voting for in the 2015 Elections. If you’ve registered to vote electronically, it’s time to submit your… Read more »

Jun 8, 2015

Last Chance to Register for the 2015 Leadership Conference!

ATTENTION CREDIT UNION LEADERSHIP Today is your last chance to register for the 2015 Leadership Conference and Golf Outing! This event, held June 16-18 in Grand Rapids, MI, gives leaders from all CU*BASE credit unions the opportunity to connect with their peers and hear valuable information on what’s to come at CU*Answers. The registration deadline is TODAY!… Read more »

Jun 5, 2015

Introducing CU*BASE CTE (Custom Training Edition)!

ATTENTION CU*ANSWERS BOARD MEMBERS Your credit union, your products, your services, and your members are unique. Shouldn’t your training environment be unique too? You asked and we delivered! For years, our clients have used Bedrock, our CU*BASE simulated training environment, to help new staff become familiar with CU*BASE. But recently more and more clients have… Read more »

Jun 5, 2015

Did You Register for the 2015 Leadership Conference and Golf Outing Yet?

ATTENTION CREDIT UNION LEADERSHIP Now’s the time to register for the 2015 Leadership Conference and Golf Outing! This event, held June 16-18 in Grand Rapids, MI, gives leaders from all CU*BASE credit unions the opportunity to connect with their peers and hear valuable information on what’s to come at CU*Answers. Don’t delay – the deadline for registration… Read more »

Jun 1, 2015

Don’t Forget to Vote in the 2015 Elections – We Need YOUR Vote!

ATTENTION ONLINE AND SELF PROCESSING CREDIT UNION CEO We Need YOUR Vote! Have you reviewed the proposed bylaw changes and new board candidates? Your voice is always important, but with only TWO weeks left to vote, we need to hear you louder than ever. Read what you’re voting for in the 2015 Elections. If you’ve registered… Read more »

Jun 1, 2015

The 2015 Elections Are Here and We Need YOUR Vote!

ATTENTION CU*ANSWERS OWNERS With board elections and bylaw changes on deck this year, it’s imperative that you make your voice heard. We can’t wait to hear you speak out about these changes by casting your ballot at the Annual Stockholders Meeting! Read what you’re voting for in the 2015 Election This year, we’ve introduced e-voting!… Read more »

May 4, 2015

2015 Election Materials on Their Way!

ATTENTION CU*ANSWERS STOCKOWNERS: Your 2015 election materials are on their way! Look for these important documents in the mailing we sent you last week: Memo from the CEO: Check out this memo from CU*Answers CEO Randy Karnes about this year’s CU*Answers Board election. Call to Nominations: Find out how to apply for the CU*Answers Board… Read more »

Feb 2, 2015