Online Member Experience

Conversations on Online Member Experience

Learn from each other what works and what doesn’t and talk to the professionals who make their living designing ways to connect your members to your credit union’s products and services…and keep them coming back for more. We will discuss items such as how credit unions are using online membership opening, how credit unions are making money over the internet, and other eService related topics. This is an open forum discussion on member experience and eService products that are offered by credit unions.

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Date Time Topic Register
1/17/2023 Making Money over the Internet Click to view PDF
4/13/2023 MOP – your credit union member experience opening memberships online Click to view PDF
9/26/2023 Keeping Member Information up to Date Click to view PDF
1/17/2024 RDC Auto Enrollment Click to view PDF
3/21/2024 3:00-4:30 pm ET Youth Accounts Register

 

Updated
March 4, 2024

Update to Request Center – Completed Custom Online Forms to be Deleted After 30 Days

Update to Request Center – Completed Custom Online Forms to be Deleted After 30 Days

Update to Request Center – Completed Custom Online Forms to be Deleted After 30 Days Starting Wednesday, March 29th, any/all custom online forms in Request Center will be automatically deleted 30 days after they are marked “Completed”.  This automatic deletion of completed forms will become the retention policy moving forward. If your credit union wishes… Read more »

Feb 22, 2023

It’s Me 247 Layout 2, Available March 1st! New Widget and Branding Options Available

It’s Me 247 Layout 2, Available March 1st!  New Widget and Branding Options Available

It’s Me 247 Layout 2, Available March 1st!  New Widget and Branding Options Available The Mobile Technologies Group is excited to announce the release of It’s Me 247 Layout 2 for credit unions!  This new layout offers widgets within online banking, including the card control widget, account summary widget, loan widget, link widget, list widget… Read more »

Feb 21, 2023

CU Info Offers a Convenient Way to Update Your Credit Union’s Information!

CU Info Offers a Convenient Way to Update Your Credit Union’s Information!

CU Info Offers a Convenient Way to Update Your Credit Union’s Information! Wouldn’t it be great to update hours instantly?  No more waiting or emailing thanks to CU Info, powered by CU*Publisher.  With CU Info, it’s your product on your schedule! What Info Can I Manage? In addition to managing the members of your CU*Publisher… Read more »

Feb 20, 2023

MOP Manager, Available March 1st! Create and Maintain Your Own MOP Sites

MOP Manager, Available March 1st!  Create and Maintain Your Own MOP Sites

MOP Manager, Available March 1st!  Create and Maintain Your Own MOP Sites The Mobile Technologies Group is pleased to announce that, beginning March 1st, 2023, your credit union will have the ability to create your own credit union MOP sites, as well as the option to update any existing MOP sites that you may already… Read more »

Feb 17, 2023

Have You Taken Advantage of these Features in Mobile Manager?

Have You Taken Advantage of these Features in Mobile Manager?

Have You Taken Advantage of these Features in Mobile Manager? Your credit union can upload banners to market new loan promotions.  Members can then click on these banners to begin the application process! Want to promote new products like PayAnyone* or Bill Pay?  Add banners or ads on the home screen menu. Have an event… Read more »

Feb 16, 2023

It’s Me 247 Layout 2, Available March 1st! New Widget and Branding Options Available

It’s Me 247 Layout 2, Available March 1st!  New Widget and Branding Options Available

It’s Me 247 Layout 2, Available March 1st!  New Widget and Branding Options Available The Mobile Technologies Group is excited to announce the release of It’s Me 247 Layout 2 for credit unions!  This new layout offers widgets within online banking, including the card control widget, account summary widget, loan widget, link widget, list widget… Read more »

Feb 16, 2023

MOP Manager, Available March 1st! Create and Maintain Your Own MOP Sites

MOP Manager, Available March 1st!  Create and Maintain Your Own MOP Sites

MOP Manager, Available March 1st!  Create and Maintain Your Own MOP Sites The Mobile Technologies Group is pleased to announce that, beginning March 1st, 2023, your credit union will have the ability to create your own credit union MOP sites, as well as the option to update any existing MOP sites that you may already… Read more »

Feb 15, 2023

It’s Me 247 Layout 2, Available March 1st! New Widget and Branding Options Available

It’s Me 247 Layout 2, Available March 1st!  New Widget and Branding Options Available

It’s Me 247 Layout 2, Available March 1st!  New Widget and Branding Options Available The Mobile Technologies Group is excited to announce the release of It’s Me 247 Layout 2 for credit unions!  This new layout offers widgets within online banking, including the card control widget, account summary widget, loan widget, link widget, list widget… Read more »

Feb 14, 2023

MOP (Membership Opening Process) 2.0 is Available for Credit Unions to Launch Today!

MOP (Membership Opening Process) 2.0 is Available for Credit Unions to Launch Today!

MOP 2.0 includes the following updates for your credit union: New updated look/feel of your credit union MOP site, including a new background header image that your credit union can include while a member is applying. State filtering – your credit union can now limit what states members are opening their memberships through MOP. eSign… Read more »

Feb 9, 2023