Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD. The next HA rollover is scheduled for Sunday, September 17th. The rollover is scheduled to begin at 2:00 AM ET on Sunday, September 17th with the rollback… Read more »
Mark your calendars for CEO Strategies Week 2023! This year’s event will take place November 7th and 8th at the Sheraton Grand Rapids Airport in Grand Rapids, Michigan. Join your peers for a discussion on strategic development plans for the network, including a big picture look at our tools and implementation strategies for the coming… Read more »
Selecting a File When Using Report Builder Need a quick way to show your staff how they can select a file using the CU*BASE Report Builder Tool? Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
Xtend Shared Branching forms have a new home! All forms and Xtend Shared Branching Policies and Procedures are now found on the CU*BASE Alerts page. Forms on alerts page: Contact information for Xtend Shared Branching locations Large dollar value form (YOU MUST SEND VIA SECURE CHANNEL) Teller Correction Form Check hold flow chart Dispute form… Read more »
A reminder for clients who use Experian for credit pulls: Experian passwords expire every 90 days. Experian will send your financial institution a reminder when your password is set to expire. Please remember to update your password accordingly every 90 days and to update us each time that this process has been completed. This will… Read more »
Join us for a conversation on BSA (Bank Secrecy Act)! During this session, we will discuss how to utilize the run sheets that AuditLink provides, as well as how to monitor accounts. This event is a great opportunity for credit unions who already use AuditLink’s services to gain further insight into what AuditLink expects from… Read more »
Take a look back at some important topics from the second half of August 2023: Leadership 2023 Recap: Check Out All the Hot Topics from This Year’s Event! It’s Me 247 Layout 2 Presents New Widget and Branding Options! Need to Update CU*BASE User IDs? It’s FREE and Easy! Plaid Integration Coming Soon! Opt-Out Available… Read more »
The August 2023 edition of Innovation in Vegas: A Quarterly Update is here! Check out this latest edition of the Innovation Center newsletter for a look at some hot topics relating to the Las Vegas office, including a video recording of our July Education Express session, new marketing flyers, a recap of our 2023 Leadership… Read more »
Attention CU*Answers clients: effective October 1st, 2023, pricing for J.D. Power Vehicle Valuations will be increasing. The monthly cost will increase from $52.50 per month to $55.00 per month, while valuation costs will increase from $0.21 per valuation to $0.22 per valuation. These price increases will apply to all clients using the service, including current… Read more »
The Mobile Technologies Group invites you to join us for a Conversation on Online Member Experience! Our upcoming webinar will focus on how credit unions can keep member information up-to-date. We will discuss strategies within It’s Me 247 online/mobile banking, your credit union’s website, outbound contacts, and more ways that you can connect with your… Read more »
Join us for the 10th annual AuditLink Conversations on Compliance event, hosted at the Sheraton Grand Rapids Airport Hotel in Grand Rapids, MI! This year’s event will take place on Wednesday, May 14th, from 9:00 AM to 3:30 PM ET. For more information and registration, please click the button below. Learn More
Are you planning to attend this year’s Michigan CU League Conference in Grand Rapids, MI? We’d like to invite you to the CU*Answers afterparty, hosted at Big Mini Putt Club! Attendance is FREE and there is no need to RSVP. Join us for food, drinks and fun! Click the button below to learn more. Learn More
A new way to interact with your CUSO and your peers. This new series will take traditional focus groups to a whole new level. Learn More
