Update on CU*BASE Escrow Statements Enhancements

It’s escrow analysis season! We know that many of you will be running your escrow analysis statements in the next month or two. Since the rollout of enhancements in the 21.10 release, we’ve had to make a few adjustments, so here’s the latest news:

ENHANCEMENTS TO THE FORMAT

The new format for the CU*BASE Escrow Analysis Disclosure Statement was intended to make the statement easier to understand and more member-friendly. We added new details as required by RESPA, expanded the CU-defined comments area that prints at the bottom, began storing the projected amount to be disbursed so we could display both projected and actual paid amounts, broke out anticipated annual disbursements by collateral definition type, added a coupon page for payment of a shortage, and changed the layout so the address will fit into a standard window envelope for easier mailing. These enhancements have been very well received so far.

Unfortunately, after the changes were implemented there was a brief period where some elements of the new format prevented escrow statements from being archived. (Read the alert.) This was corrected by simplifying the printed output to no longer use special font formatting such as boxes and lines. So while the format still includes all of the improvements already described, the overall look will be simpler and less graphical than we originally intended. We will continue to work toward restoring these features once we can reconcile them to how our archival process works.

WHAT WE’RE WORKING ON NOW

One issue that is still occurring for some CUs is that when printing multiple escrow statements, occasionally a third, empty page with only a header and page number is being produced.  We are working on that now and hope to make an adjustment to prevent this by the end of January.

WHAT’S NEXT?

Other things we’ll be addressing in future projects:

  • Adjustments to how the PMI figure appears in the history section (to show a monthly premium instead of an annual figure).
  • Adding totals to the amount columns.
  • Minor tweaks to the coupon section, including addressing a formatting error when there is a PO box in the address, and removing the date from the shortage payment verbiage.
  • Adding an automated tool so you can pay escrow surplus funds to your members via check.

We appreciate all of the feedback we received from clients who have been printing statements since the release went in. Keep it coming!

CU*Answers and InvestiFi Presentation Recap – Investment Options for Members via Online Banking

CU*Answers and InvestiFi Presentation Recap – Investment Options for Members via Online Banking

Seamlessly integrated into your digital banking platform, InvestiFi empowers members with the freedom to buy, sell and hold investments. With InvestiFi, your credit union can help members build a financially secure future while keeping their membership and assets within your financial institution. If you missed the recent webinar hosted by CU*Answers and InvestiFi, or if you… Read more »

May 17, 2024

SSAE SOC 1 Reports Now Available

SSAE SOC 1 Reports Now Available

CU*Answers has completed its SSAE-18 SOC 1 audits for Fiscal Year 2023. You can download the reports here: CU*BASE Application Processing and Managed Hosting Services System CU*BASE Development System Network Management Services System As a reminder, the CU*Answers Due Diligence page is a central, convenient location for you and your auditors to request or download… Read more »

May 17, 2024

Give Your Business Members Faster Access and Branding Options with BizLink 247 Mobile App 7.0

Give Your Business Members Faster Access and Branding Options with BizLink 247 Mobile App 7.0

Designed for your business members, BizLink 247 Mobile App 7.0 introduces widgets for faster access to account summary, card and loan payment information.  BizLink 247 Mobile App 7.0 also introduces MACO and RDC to your business members, located in their business mobile app.  All of these can branded and managed by your credit union via… Read more »

May 17, 2024

Create and Maintain Your Own MOP Sites with MOP Manager

Create and Maintain Your Own MOP Sites with MOP Manager

Have you heard about MOP Manager?  This self-service option grants your credit union the ability to create your own credit union MOP sites, as well as the option to update any existing MOP sites that you may already be operating. MOP Manager also gives you the ability to make edits to homepage promotions, eligibility page,… Read more »

May 16, 2024

Join Lender*VP for Two Events as We Place the Spotlight on Underwriting Codes and Lending Reports!

Join Lender*VP for Two Events as We Place the Spotlight on Underwriting Codes and Lending Reports!

Lender*VP recently hosted a Conversation on Loan Application Withdrawals, and we’ve received feedback from attendees interested in learning more about underwriting codes and loan reports.  Based on this response, we have scheduled two follow-up events for May and June.  We invite you to join us and learn more about these topics! Click the buttons below… Read more »

May 16, 2024

Give Your Business Members the Convenience of Self-Service Options with BizLink 247 for Desktop and Mobile

Give Your Business Members the Convenience of Self-Service Options with BizLink 247 for Desktop and Mobile

With the new BizLink 247 your credit union now has the option for self-service access to make updates.  This includes updating marketing or advertisements and where they are linked to, updating widgets, updating navigation for where a feature is located and what it says, adding in your credit union logo and branding, as well as… Read more »

May 14, 2024