ATTENTION ALL CU*ANSWERS STOCKOWNER CEOS One of the greatest assets CU*Answers has to offer is that the people who lead our CUSO are the same people who own it and participate in it as partners. Our Board of Directors consists of a diverse group of dedicated credit union CEOs that provide focused leadership, as each… Read more »
Sign up now for our March campaign! Sign up by February 19, 2018 Increase the number of likes and followers on your credit union’s Facebook page with this digital marketing campaign. Various CU*Answers teams, including Marketing, Web Services, and the Internet Retailer Support Center (IRSC) will work with you to execute the campaign to different… Read more »
Don’t Forget! These changes will be implemented on 3/13. Please be sure to test your connection (details below). If you are unable to confirm that we already have your IP address via the provided link, please visit What’s My IP or check with your IT staff, then contact the CU*Answers Help Desk and provide us… Read more »
Starting on Tuesday, February 6, the CU*Answers phone system will direct client calls through a new menu. This new phone system will list a series of phone extensions that can be selected to connect with various departments. Examples of the new directory options include: Press 1 to be directed to Client Services Press 2 to… Read more »
The January Tricks of the Trade webinar will be held today from 3:30-4:00 PM ET! Simply click here and enter this password: tricks. During this interactive and engaging webinar, you’ll get an in-depth look at documentation related to MACO (Multiple Authentication Convenience Options), including the enrollment and activation process, what happens when a member authenticates incorrectly,… Read more »
Join CU*Answers Internal Auditor Marilyn Boyd for two education opportunities related to Records and Information Management! Both courses will be hosted on Monday, February 5. An Overview of Records and Information Management 9:00 AM – 9:30 AM ET Implementing a records and information management (RIM) program helps credit unions manage their data in a way… Read more »
Get Connected is a new monthly webinar series focusing on CU*Answers Management Services and the people who drive them. These brief 30 minute sessions will introduce participants to CU*Answers Management Services and the value each service brings. Sessions will include a discussion of what’s hot in the industry and help participants plug into key resources… Read more »
No matter what route you take, CU*Answers can offer you convenient log in options with MACO! Starting on February 1st, credit unions can deploy MACO (Multiple Authentication Convenience Options) to mobile app 2.0. MACO features 4 different authentication types – biometric/fingerprint, voice recognition, face recognition, and PIN. Join the CU*Answers Internet Retailer Support Center in… Read more »
Coming Up Next Week! Each month, Xtend offers FREE webinars focused on lending, marketing, and member service; these engaging webinars provide credit unions with helpful products, services, and industry tips to give them the leading edge. This month, we are spotlighting the Xtension Call Center team! Look for our spotlight webinar on the Call Center… Read more »
Effective Thursday, February 1st, all New Member Accounts will require a 2-business day hold on all checks. Please visit the Xtend website to view the updated Xtend Shared Branching Policies and Shared Branching Teller Correction Form. If you have any questions, please contact Danielle O’Connor at: doconnor@xtendcu.com
Across the country we’re hearing stories of credit unions rising to the occasion to serve their members in a difficult period. We have covered a couple frequently asked questions and what resources your credit union can turn to for guidance.
Visit the Internet Retailer Support Center online store to find out where you can shop, see what other credit unions are doing, customize your options, load your cart, and even pay instantly via a credit card! Take a look!
CUSOs must expand their responsibilities to continue to build and assure the ongoing viability of the network. We have identified five major initiatives that we are committed to advancing with our fellow CUSOs and NACUSO. Please join us in contributing to the grand vision for building self-sufficiency among our entry credit union network. Get Involved!
