Each month, CU*Answers University hosts FREE web conferences that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in April!
Thursday, April 2
Member Connect: Building a Communication Network
9:30 AM – 10:30 AM ET
Tuesday, April 7
Working with Your Members Remotely
10:00 AM – 11:00 AM ET
Microsoft Excel for Credit Unions
3:00 PM – 4:00 PM ET
Wednesday, April 8
Xpress Teller Training Day
1:00 PM – 5:00 PM ET
Thursday, April 9
Designing Loan Products
4:00 PM – 4:30 PM ET
Friday, April 10
Member Service Trackers, Leads, and Follow-Ups
3:30 PM – 4:30 PM ET
Monday, April 13
Opening Memberships/Accounts
9:30 AM – 11:00 AM ET
Closing Memberships/Accounts
11:30 AM – 12:30 PM ET
Managing Bankruptcy
1:30 PM – 3:00 PM ET
Getting Started with Unique Data Management (UDM)
2:30 PM – 3:30 PM ET
Tuesday, April 14
Collections Work and Configurations
10:30 AM – 12:00 PM ET
CU*Statements
2:30 PM – 3:30 PM ET
It’s Me 247 Online Banking
3:45 PM – 4:45 PM ET
Wednesday, April 15
Member Services: Inquiry and Phone Operator
9:30 AM – 11:00 AM ET
Head Teller Vault and Change Fund Management
11:30 AM – 12:30 PM ET
Standard Teller Techniques
3:00 PM – 4:30 PM ET
Thursday, April 16
Wrap Up Codes: Improving Your Member Phone Interactions
9:30 AM – 10:30 AM ET
Online Credit Cards: Loan Creation and Card Embossing
10:45 AM – 11:45 AM ET
Online Credit Cards: Daily Maintenance/Reports
3:00 PM – 4:00 PM ET
Tuesday, April 21
Lending from Request to Disbursement: Understanding the Application Process
10:30 AM – 11:30 AM ET
Wednesday, April 22
Back Office ACH and Paper Payroll Processing
9:30 AM – 10:30 AM ET
Credit Union Checks and Accounts Payable
3:00 PM – 4:00 PM ET
Thursday, April 23
Managing Delivery Channels
3:30 PM – 4:00 PM ET
Wednesday, April 29
Introduction to General Ledger Tools
3:00 PM – 4:00 PM ET
The Education Team strives to make each client and staff interaction an opportunity to learn more about the tools of our network. Our Education Specialists reinforce the importance of the 5th Cooperative Principle of Education, Training, and Information. The purpose of the team is to guide users and build confidence in their ability to navigate and understand the system(s) they utilize.
