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A Note from Cards & Payments: Update to Reversal/Recall Processing Fees for Payrailz Transactions
Attention Credit Unions Using Jack Henry Services Jack Henry has recently informed us of updates to the processing of payment reversals and recalls that are executed in connection with the use of Payrailz Digital Payments. Beginning May 1st, 2026, any reversal or recall request submitted by Payrailz users will include an applicable bank-imposed fee, which… Read more »
Authenticate Me Makes it Easy to Validate Members via Text Message!
Authenticate Me allows credit union staff to validate a member’s identity using their cell phone. The Authenticate Me button is available right from CBX on standard membership screens, making it very easy to send text messages to your members! How the Process Works Staff can begin the process by simply clicking the Authenticate Me button…. Read more »
Join Us for a Conversation on Imaging – CU*Forms
Join CU*Answers Imaging Solutions for a Conversation on CU*Forms – Lending Version! During this upcoming event, we will chat about upcoming features in the May Release, which will be followed by an open discussion. We encourage attendees to share their thoughts and experiences on topics including: Features of CU*Forms and how your credit union is… Read more »
Join Us for a Conversation on Interactive Teller Machines
It has been a while since we last had a Conversation on ITMs. We would like to give you all a chance to engage with your peers and discuss how your ITM processes are going. Please join the CU*Answers Imaging Solutions for a Conversation on Interactive Teller Machines! We want to give the floor to… Read more »
An Update on IdentityX Migration and MACO Changes
We have completed this week’s MACO changes. We thank you for communicating to your members that MACO would be briefly unavailable, and we are happy to announce that most members did not have to reenroll and were able to continue using their current MACO services immediately. This was a first step to move toward larger… Read more »
Lender*VP and Xtend are Here to Help with Mortgage Servicing & Escrow Processing
Did you know that Lender*VP offers mortgage servicing and escrow processing services in collaboration with the Xtend Mortgage Servicing team? Let us put our team of experts to work for you! We make it easy for you by providing the following services: Escrow Processing Pay escrow bills Run annual escrow analysis Reporting on bills becoming… Read more »
Join Network Services for our May Boot Camp!
Join us May 13th and 14th for a two-day boot camp! This is an opportunity for your credit union IT members build their knowledge of core product deployment and support. Please note: seating for this event is limited – if you are interested in attending, we encourage you to sign up soon! The May Boot… Read more »
Jack Henry Clients: Stay Tuned for Details on New Client Portal Login Option
Attention Credit Unions that Utilize Jack Henry Services As of April 15th, 2026, Jack Henry has begun performing updates to their For Clients Portal Login Experience. These updates are being completed to support the rollout of Jack Henry Identity™, a new login experience that uses multi-factor authentication. The For Clients portal login page will display two login options, depending… Read more »
Last Call: Asterisk Intelligence Week is Coming May 4-7! Sign Up by Friday, April 24th
Join the Asterisk Intelligence team for query, dashboard, and data analytics training during Asterisk Intelligence Week! Between Monday, May 4th and Wednesday, May 6th, we will be hosting on-site training in Grand Rapids, Michigan, followed by a set of webinars on Thursday, May 7th. These courses will focus on tactical skill instruction, strategy discussion and training… Read more »
Two for Tuesday with CEO Geoff Johnson – 4/21/2026
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics. Have a question for Geoff? Have a question for Geoff? We’re gathering questions for possible inclusion in future episodes of Two for Tuesday and… Read more »
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A new way to interact with your CUSO and your peers. This new series will take traditional focus groups to a whole new level. Learn More
Take Advantage of the NEW 1Click Autopilot Program!
With the 1Click Autopilot program, you can hire the Lender*VP team to process your 1Click offers for you! Let us do the query work and push out those offers into online banking on the date you specify with your chosen offer type! To learn more, click the button below. Learn More
Take a Look at the CU*Answers University Courses for April
Each month, CU*Answers University hosts FREE web conferences that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in April! Learn More
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