A Note from Network Services: Pricing Increases Effective January 1st, 2024

As you are aware, CU*Answers Network Services has worked very hard to keep our services to credit unions as cost-effective as possible.  We are proud of the fact that we have not changed our pricing for these services since they were introduced 10 or more years ago, even though vendors have increased theirs, as have our labor expenses during that time.  With that in mind, we will be making the following price changes effective January 1st, 2024.

Service Billing Code Current Monthly Price 2024 Monthly Price
Virtual Branch Advanced 321750 $250 $275
Virtual Branch Standard 321750 $30 $33
VPN Connectivity 321780 $64/connected branch $70/connected branch

 

These prices were previously announced at the 2023 Leadership event, hosted in Grand Rapids this past June.  From a budgeting standpoint, since we bill in arrears, these increases will not be reflected on your CU*BASE invoice until mid-February.

Lastly, we will be releasing our 2024 Pricing Guides before the end of the year, so that you can use these as a reference document for any additional products and services you may be researching.  Our online store (store.cuanswers.com) is also something we recommend your teams bookmark on their browser.

Please review the information above and contact us at networkservicessales@cuanswers.com with any questions/concerns.  We wish you a healthy and successful 2024!

Need Assistance from Network Services? Submit a Request via ConnectWise!

Need Assistance from Network Services?  Submit a Request via ConnectWise!

If your credit union requires assistance from CU*Answers Network Services, please note that Network Services categories are no longer accessible through AnswerBook.  Instead, your credit union should reach out via ConnectWise with any requests directed to the Network Services team. Examples of common requests that can be submitted via ConnectWise include: Equipment troubleshooting/failure (workstations, printers,… Read more »

Jan 31, 2024

Updated Deployment Plan for IBM i Access Upgrades – Complete Yours by 5/1/2024

Updated Deployment Plan for IBM i Access Upgrades – Complete Yours by 5/1/2024

Earlier this winter, CU*Answers Network Services announced a temporary suspension of our deployment plans for IBM iAccess Upgrades.  We have since performed the necessary adjustments to our plans – your credit union can begin downloading the latest version (1.1.9.4) as of today, January 25th. Please note that this update is required for all CU*Answers clients,… Read more »

Jan 25, 2024

Your Credit Union Has Questions, Our Teams are Here to Help!

Your Credit Union Has Questions, Our Teams are Here to Help!

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to contact, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Jan 11, 2024

IBM i Access Client Solution Deployment Suspended – New Deployment Plan Coming Soon

IBM i Access Client Solution Deployment Suspended – New Deployment Plan Coming Soon

Recently, CU*Answers delivered several announcements on required IBM i Access Upgrades for 2024.  Since the start of this communication series, CU*Answers has been working with our credit unions to upgrade IBM i Access Client software on your PCs. Unfortunately, on December 8, 2023, IBM disclosed three vulnerabilities (CVE-2023-45184, CVE-2023-45182, CVE-2023-45185) affecting this software.  As a… Read more »

Dec 13, 2023

Winter is Coming… and So are the Latest IBM iAccess Upgrades!

Winter is Coming… and So are the Latest IBM iAccess Upgrades!

Don’t forget: it’s time to upgrade IBM iAccess (used for print sessions) to 1.1.9.2!  This update is required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  The updates will need to be applied to all of your CU*BASE workstations and must be completed by 1/31/2024. Your IT staff… Read more »

Nov 27, 2023

Don’t Fall Behind – Complete Your IBM iAccess Upgrades Today!

Don’t Fall Behind – Complete Your IBM iAccess Upgrades Today!

It’s time to upgrade IBM iAccess (used for print sessions) to 1.1.9.2 – this update is required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  The updates will need to be applied to all of your CU*BASE workstations and must be completed by 1/31/2024. Your IT staff can… Read more »

Nov 13, 2023

Don’t Fall Behind – Complete Your IBM iAccess Upgrades Today!

Don’t Fall Behind – Complete Your IBM iAccess Upgrades Today!

It’s time to upgrade IBM iAccess (used for print sessions) to 1.1.9.2 – this update is required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  The updates will need to be applied to all of your CU*BASE workstations and must be completed by 1/31/2024. Your IT staff can… Read more »

Oct 30, 2023

It’s Time for IBM iAccess Upgrades! Complete Yours by 1/31/2024

It’s Time for IBM iAccess Upgrades!  Complete Yours by 1/31/2024

It’s time to upgrade IBM iAccess (used for print sessions) to 1.1.9.2 – this update is required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  The updates will need to be applied to all of your CU*BASE workstations and must be completed by 1/31/2024. Your IT staff can… Read more »

Oct 3, 2023

It’s Time for IBM iAccess Upgrades! Complete Yours by 1/31/2024

It’s Time for IBM iAccess Upgrades!  Complete Yours by 1/31/2024

It’s time to upgrade IBM iAccess (used for print sessions) to 1.1.9.2 – this update is required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  The updates will need to be applied to all of your CU*BASE workstations and must be completed by 1/31/2024. Your IT staff can… Read more »

Oct 3, 2023