[The Pulse] Online Banking Rollover Results Now Available

Online Banking Rollover Results Now Available

It’s Me 247 and BizLink 247 Rollover: December 6th, 2023

Now available for your review is a summary of the recent CU*Answers Online Banking rollover event performed December 6th for the It’s Me 247 and BizLink 247 Online Banking environments. In these reports, you will find details about the exercises, including challenges observed, lessons learned, and recommendations for improving the rollover process.

As always, feel free to reach out to a member of the CU*Answers Business Continuity Team with any questions you may have.

Online Banking Rollover Results

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Being prepared for the next business disruption requires having a well-thought-out recovery plan that is regularly maintained, test-validated, and understood by your trained and knowledgeable staff.  This can be difficult to accomplish with limited resources and busy schedules.

The same experienced team who oversees the Business Continuity program for CU*Answers is also available to assist your credit union in developing and testing your recovery plan.  For questions about services available, visit our website, or contact a member of the CU*Answers Business Continuity Team today.

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HA Rollback Completed – Report Coming Soon

HA Rollback Completed – Report Coming Soon

The HA Rollback was successfully completed on Sunday, April 7th.  This marks the conclusion of the March HA Rollover event. In the days ahead, we will be preparing a gap analysis report on the HA Rollover event, which will include details about the exercise, challenges observed, lessons learned, and recommendations for improving the process.  An… Read more »

Apr 8, 2024

Reminder: HA Rollback This Weekend

Reminder: HA Rollback This Weekend

Rescheduled from our original targeted date of March 17th, the high-availability rollback event will now be occurring this weekend.  The rollback process will begin Sunday, April 7th at 3:00 AM ET. During this time, there will be a period of approximately 60 to 90 minutes that will include an interruption to the following services: CU*BASE/GOLD,… Read more »

Apr 4, 2024

Reminder: HA Rollback This Weekend

Reminder: HA Rollback This Weekend

This is a reminder of the high-availability rollback event that will be occurring this weekend.  The rollback process will begin Sunday, March 17th at 3:00 AM ET. During this time, there will be a period of approximately 60 to 90 minutes that will include an interruption to the following services: CU*BASE/GOLD, CU*Talk audio response and… Read more »

Mar 14, 2024

HA Rollover Event this Weekend – Updates to be Posted on CU*BASE Alerts Page

HA Rollover Event this Weekend – Updates to be Posted on CU*BASE Alerts Page

Don’t forget: this weekend, we will be testing our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The Rollover event is scheduled to begin at 1:00 AM ET on Sunday, March 10th.  Once completed, CU*BASE core-processing will be provided from systems at the HA data center for… Read more »

Mar 7, 2024

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD.  The next HA rollover is scheduled for Sunday, March 10th. The rollover is scheduled to begin at 1:00 AM ET on Sunday, March 10th with the rollback… Read more »

Feb 27, 2024

Network Maintenance Project Scheduled for Sunday, March 10th

Network Maintenance Project Scheduled for Sunday, March 10th

As a reminder, CU*Answers will be performing our next CU*BASE high-availability (HA) rollover on Sunday, March 10th.   That same morning, teams will be rolling over online and mobile banking systems to servers at our secondary data center. These rollovers are in preparation for a maintenance project at our production data center that will include… Read more »

Feb 27, 2024

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD.  The next HA rollover is scheduled for Sunday, March 10th. The rollover is scheduled to begin at 1:00 AM ET on Sunday, March 10th with the rollback… Read more »

Feb 27, 2024

Network Maintenance Project Scheduled for Sunday, March 10th

Network Maintenance Project Scheduled for Sunday, March 10th

As a reminder, CU*Answers will be performing our next CU*BASE high-availability (HA) rollover on Sunday, March 10th.   That same morning, teams will be rolling over online and mobile banking systems to servers at our secondary data center. These rollovers are in preparation for a maintenance project at our production data center that will include… Read more »

Feb 27, 2024

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD.  The next HA rollover is scheduled for Sunday, March 10th. The rollover is scheduled to begin at 1:00 AM ET on Sunday, March 10th with the rollback… Read more »

Feb 21, 2024

Online Banking Rollover Event Tomorrow – Updates to be Posted on the CU*BASE Alerts Page

Online Banking Rollover Event Tomorrow – Updates to be Posted on the CU*BASE Alerts Page

Don’t forget: tomorrow morning, we will be performing a Rollover for It’s Me 247 online/mobile banking (OLB) environments, as well as BizLink 247 online banking for business.  The Rollover event is scheduled to begin at 5:00 AM ET (2:00 AM PT) on Wednesday, February 14th, with the rollback scheduled for 6:00 AM ET (3:00 AM… Read more »

Feb 13, 2024