Changes Coming to Client-Facing “FROM:” Addresses – Order a DKIM Signing Package by 1/8/24

If your credit union has received the associated email, it is because CU*Answers has determined that your client-facing CU*BASE “FROM:” address is currently NOT compliant with the new requirements from Google and Yahoo.  In order to become compliant, your credit union MUST purchase the DKIM signing package through the CNS store.

Purchase a DKIM Signing Package

If your credit union chooses not to purchase a DKIM signing package, the “FROM:” address for client-facing emails will revert to the following address format: <clientName>@creditunion-notifications.com

We will begin transitioning clients to this email address format on January 8th, 2024.  During this transition, third-party email providers (such as Google and Yahoo) may delay or temporarily block emails, as the mail flow will change from a custom domain to this default domain.  This process typically takes a week to self-resolve, at which point email will begin to flow normally again – no action is required of your credit union during this part of the transition.

Additional Resources Available to Your Credit Union:

What are the requirements for a “from” email address in CU*BASE?  How do I change my “from” email address?  Click here to learn more about this topic.

The Kitchen page on the CU*Answers website has been updated with information on email policy updates, best practices, and compliance.  This page includes details on the current state of email policy changes, reasons for the changes, and information on what CU*Answers is doing to support these changes.

Visit the Kitchen

Did You Update Your Automated Queries After the Release?

Did You Update Your Automated Queries After the Release?

Don’t forget: the 24.05 Release of CU*BASE was implemented on May 5th.  Be sure to review database changes before running queries for this month.  Click here to view documents including the latest Release Summary and Tool Changes. Visit Show Me the Steps for step-by-step instructions on how to use the Automated Reports and Queries feature:… Read more »

Jun 7, 2024

May Owner’s View Monthly Recap

May Owner’s View Monthly Recap

Check out recent programming changes in the May 2024 edition of the Owner’s View Monthly Recap! Open the Owner’s View Monthly Recap The Owner’s View Monthly Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and accompanying core-software products. Read previous editions of the Owner’s View Monthly Recap… Read more »

Jun 4, 2024

Check Out the Release Resource Companion for the 24.05 CU*BASE Release

Check Out the Release Resource Companion for the 24.05 CU*BASE Release

The CU*BASE Release Resource Companion includes links to relevant resources and the latest updates to our core software, with brief summaries of each. Follow the link below to review the Release Resource Companion for CU*BASE 24.05 – inside you will find several updated booklets related to the 24.05 Release including: Automated Non-Returns CU*Forms Interest Payment Only… Read more »

May 24, 2024

April Owner’s View Monthly Recap

April Owner’s View Monthly Recap

Check out recent programming changes in the April 2024 edition of the Owner’s View Monthly Recap! Open the Owner’s View Monthly Recap The Owner’s View Monthly Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and accompanying core-software products. Read previous editions of the Owner’s View Monthly Recap… Read more »

May 2, 2024

Don’t Forget: CU*BASE Release 24.05 is Arriving Soon!

Don’t Forget: CU*BASE Release 24.05 is Arriving Soon!

CU*BASE Release 24.05 Online, Self-Processor, and Site-Four Release Date is May 5 Documents 24.05 Release Summary 24.05 New and Updated Tool Summary 24.05 Database Changes Summary Training Attend a release review webinar! Thursday, May 2 @ 3:00 PM – 4:00 PM ET Click Here to Register! Beta Reports If you are interested in reviewing the… Read more »

Apr 29, 2024

March Owner’s View Monthly Recap

March Owner’s View Monthly Recap

Check out recent programming changes in the March 2024 edition of the Owner’s View Monthly Recap! Open the Owner’s View Monthly Recap The Owner’s View Monthly Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and accompanying core-software products. Read previous editions of the Owner’s View Monthly Recap… Read more »

Apr 2, 2024

Sunsetting the OBC It’s Me 247 URL

Sunsetting the OBC It’s Me 247 URL

As of September 10th, 2024, we will be retiring the obc.itsme247.com URL.  For any/all websites that currently link to this URL, obc.itsme247.com should be replaced with www.itsme247.com. After September 10th, the retired URL will no longer redirect requests to Online Banking.  As such, CU*Answers will be retiring that supporting infrastructure. For details on updating to… Read more »

Mar 21, 2024