Changes Coming to Client-Facing “FROM:” Addresses – Order a DKIM Signing Package by 1/8/24

If your credit union has received the associated email, it is because CU*Answers has determined that your client-facing CU*BASE “FROM:” address is currently NOT compliant with the new requirements from Google and Yahoo.  In order to become compliant, your credit union MUST purchase the DKIM signing package through the CNS store.

Purchase a DKIM Signing Package

If your credit union chooses not to purchase a DKIM signing package, the “FROM:” address for client-facing emails will revert to the following address format: <clientName>@creditunion-notifications.com

We will begin transitioning clients to this email address format on January 8th, 2024.  During this transition, third-party email providers (such as Google and Yahoo) may delay or temporarily block emails, as the mail flow will change from a custom domain to this default domain.  This process typically takes a week to self-resolve, at which point email will begin to flow normally again – no action is required of your credit union during this part of the transition.

Additional Resources Available to Your Credit Union:

What are the requirements for a “from” email address in CU*BASE?  How do I change my “from” email address?  Click here to learn more about this topic.

The Kitchen page on the CU*Answers website has been updated with information on email policy updates, best practices, and compliance.  This page includes details on the current state of email policy changes, reasons for the changes, and information on what CU*Answers is doing to support these changes.

Visit the Kitchen

January Owner’s View Monthly Recap

January Owner’s View Monthly Recap

Check out recent programming changes in the January 2024 edition of the Owner’s View Monthly Recap! Open the Owner’s View Monthly Recap The Owner’s View Monthly Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and accompanying core-software products. Read previous editions of the Owner’s View Monthly Recap… Read more »

Feb 7, 2024

Updates Relating to Annual CU*BASE Maintenance

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ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Yesterday, January 28th, we performed annual maintenance to CU*BASE program libraries.  As part of this maintenance, there were a few file updates implemented, which can be reviewed here. We will be posting any/all issues related to this weekend’s maintenance on the CU*BASE Alerts page, compiled into a single alert… Read more »

Jan 29, 2024

December Owner’s View Monthly Recap

December Owner’s View Monthly Recap

Check out recent programming changes in the December 2023 edition of the Owner’s View Monthly Recap! Open the Owner’s View Monthly Recap The Owner’s View Monthly Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and accompanying core-software products. Read previous editions of the Owner’s View Monthly… Read more »

Jan 10, 2024

Changes Coming to Client-Facing “FROM:” Addresses – Order a DKIM Signing Package by 1/8/24

Changes Coming to Client-Facing “FROM:” Addresses – Order a DKIM Signing Package by 1/8/24

If your credit union has received the associated email, it is because CU*Answers has determined that your client-facing CU*BASE “FROM:” address is currently NOT compliant with the new requirements from Google and Yahoo.  In order to become compliant, your credit union MUST purchase the DKIM signing package through the CNS store. Purchase a DKIM Signing… Read more »

Jan 5, 2024

Temporary Member Reach CUs Moved to New Email Domain

Temporary Member Reach CUs Moved to New Email Domain

Temporary Member Reach Clients Moved to New Domain During our response to the Spamahus incident, we placed some credit unions into the Member Reach service as a temporary stopgap to quickly regain the ability to deliver mass email for all credit unions – this was not a permanent solution. As previously announced, those credit unions… Read more »

Dec 18, 2023

November Owner’s View Monthly Recap

November Owner’s View Monthly Recap

Check out recent programming changes in the November 2023 edition of the Owner’s View Monthly Recap! Open the Owner’s View Monthly Recap The Owner’s View Monthly Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and accompanying core-software products. Read previous editions of the Owner’s View Monthly… Read more »

Dec 5, 2023