In addition to the service provided by the Solutions Contact Center, we collaborate with Lender*VP to offer clients opportunities for education and discussion.

Quarterly Collections Roundtable

On a quarterly basis, CU*Answers hosts a collections roundtable event at our offices in Grand Rapids. The roundtable is an open forum discussion on collections laws, internal procedures, and CU*BASE processes. Learn from network partners who learn from each other and add new vigor to your own collections teams. The event also covers changes to regulations that affect your and our collection work. Meet with industry experts and learn what’s coming and what you need to do.

Interactive Online Collections

This class concentrates on the CU*BASE interactive online collections system. This tool aids credit union collectors in all facets of delinquent-member interactions and communications. Through completing the work, the collector actually builds a historical database of member issues, problems and promises to be communicated to all credit union staff in their collective efforts to work with the member. This historical record-keeping is paramount to good compliance disaster-recovery, and other collection processes.

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View a schedule of all courses and roundtable events.

Collections Roundtable Dates