A Career Starts Here
We’re more than just a call center—we’re a career center. We strive to provide our teams with a high level of training and ongoing education. The end result is clients receive a top tier partner that will deliver results, and our team members develop valuable skills that can be used to advance their careers within the Solutions Contact Center and throughout the organization.
• Full-time positions available
• In depth on-boarding process
• Continuing education
• Benefits
• Career advancement opportunities
The CU*Answers Investment
How do we deliver great results? By building a team of full-time professionals dedicated to the work, and investing in their development at CU*Answers.
Onboarding
New Solutions Specialists undergo an initial training period combining face-to-face, web-based, and video training. We ensure agents are ready for job functions and work to foster an environment where clients and their members feel that the time spent on the phone with our associates was time well spent.
Training
Conversion Support Contact Center representatives undergo 70 hours of personal training and course work before being certified to take calls. Collections Contact Center specialists undergo a more rigorous 80-hour training process. All specialists are required to meet a minimum threshold of 80% in their course grading before receiving certification. Ongoing recertification and skills refreshers keep agents current and knowledgeable of the evolving platform.
QC Process
In addition to the extensive training each team member must complete, all Solutions Specialists are subject to a quality control process. Every employee has calls recorded and are reviewed for 15+ different goals on each call. A 70% average pass rate is required to maintain employment and future advancement.
Benefits
We believe that a strong benefits package is a critical piece to an attractive compensation package. Full-time staff benefit from an aggressive offering including a comprehensive health program, dental insurance, life insurance, paid holidays, vacation time, and a 401k program with an outstanding employer match.
Career Opportunities
The Solutions Contact Center represents more than just a job for our team members—it represents an opportunity to gain exposure to the credit union industry and to start a career at CU*Answers. Whether exploring new opportunities in other departments or making a career in the Contact Center, our Solutions Specialists are well equipped to meet the needs of our clients.
Join the Team
Interested in joining our team? We’d love to have you join the others at the Solutions Contact Center on the path to a rewarding career.
