Disaster Recovery

Being prepared means planning for the worst and expecting the best. While CU*Answers has invested steadily over the past decade developing and implementing High Availability strategies to prepare us to continue operations through likely disruptive scenarios, we would fall short on our commitment if we did not plan for those unexpected, large-scale disasters, outside of the scope and reach of high-availability controls.

In the event of a disruption where failing-over to redundant hosts at the secondary datacenter is not an option, recovery teams will follow the necessary recovery procedures to restore the production system from backup media at a surviving site. To ensure our recovery teams are fully trained and capable and that procedures are validated and confirmed, bare-metal recovery exercises are performed on systems in a sandbox test environment.

For applications and systems that are not categorized as “core-processing” and are not included in the High Availability strategy, IT Contingency and Recovery Plans are maintained and tested regularly. Where feasible, redundant components are installed on systems and hardware to mitigate the risk of component failure and expedited warranty service maintained (most with 4 hour support or less).

Results from each disaster recovery test are published in a report and available for download. In-network credit unions are encouraged to review each report and to include them in their board packet documentation.

The Recovery Planning Process

Having a test-validated recovery plan that clearly articulates which systems must be recovered and in what order is crucial if an organization is to resume normal operations within an acceptable timeframe. A test-validated Disaster Recovery Plan should answer the following questions:

  • What happens when disaster strikes?
  • Will what we have planned support our business?
  • How do we resume ‘normal’ business procedures?

The information obtained from current Business Impact Analysis (BIA) and Risk Assessment (RA) reports will identify the amount of downtime tolerable before the organization is significantly impacted, and provide a prioritized list of systems that are required to restore critical business functions.  A recovery plan should include all of the steps required to bring systems back on-line and re-establish functionality for system end-users. These systems to restore include main and branch office facilities, hardware, software, data, and communications networks.

Components required for a successful recovery include:Components required for a successful recovery

  • Test-validated documentation for restoring systems
  • Skilled personnel
  • Access to vital records (data), and
  • Alternate recovery resources

 

 

 

For the Credit Union

Whether an on-line or in-house credit union, having a test-validated recovery plan for all resources required to perform critical business functions is the baseline. To be effective, your recovery plan must provide a roadmap for restoring minimum service levels within a time-frame that is acceptable to the organization (within the parameters of RTO/RPO as identified in the BIA).

Business Impact Analysis (BIA)“is the Process of identifying the potential impact of uncontrolled, non-specific events on an organization’s business processes.”

Recovery Time Objectives (RTO) –  “represent the maximum allowable downtime that can occur without severely impacting the recovery of operations or the time in which systems, applications, or business functions must be recovered after an outage (e.g., the point in time that a process can no longer be inoperable).

Recovery Point Objectives (RPO)“represent the amount of data that can be lost without severely impacting the recovery of operations or the point in time in which systems and data must be recovered (e.g., the date and time of a business disruption).”

 For more information, see the “Resilient Credit Union.

Next Steps

CU*Answers offers professional and managed services to help you meet and exceed your recovery objectives. Contact a CU*Answers Continuity Consultant today to discover in-network solutions that best meet your business objectives.

 

AdvantageCIO

 Professional Services available include:

  • Business Continuity Planning and Resilience Testing
  • Information Security Risk Assessment
  • Comprehensive Information Security Program (CISP)
  • Staff Security Training
  • IT Examination and Audit Preparation
  • IT Strategy Consulting
CU*Answers Network Services

Managed Services available include:

  • Network Management and Monitoring
  • Continuous Data Protection (CDP) including off-site data storage
  • Virtual Branch / Virtual Office
Updated
August 11, 2015

Action Required: We Need You to Perform a Connectivity Test Before March 8th!

Action Required: We Need You to Perform a Connectivity Test Before March 8th!

ATTENTION ONLINE CREDIT UNIONS Don’t forget: our next High Availability Rollover is scheduled for Sunday, March 8 Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The next HA rollover will begin at 3:00 AM ET on Sunday, March 8. We will… Read more »

Feb 24, 2020

Action Required: We Need You to Perform a Connectivity Test Before March 8th!

Action Required: We Need You to Perform a Connectivity Test Before March 8th!

ATTENTION ONLINE CREDIT UNIONS Don’t forget: our next High Availability Rollover is scheduled for Sunday, March 8 Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The next HA rollover will begin at 3:00 AM ET on Sunday, March 8. We will… Read more »

Feb 17, 2020

The Next HA Rollover is Coming March 8th – We Need You to Perform a Connectivity Test!

The Next HA Rollover is Coming March 8th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The next HA rollover is scheduled for the morning of Sunday, March 8. What’s unique about this HA rollover is that we will be operating live on a new HA server installed back… Read more »

Feb 7, 2020

CU*Answers holds 8th annual Continuity Awareness Day

On January 22, 2020, CU*Answers held its 8th annual corporate “Continuity Awareness Day”. This all-staff event is an essential component of their business continuity and incident response programs. “This year’s theme is ‘Planning and Responding to Disruptions in a 24/7 Business Environment,’” said Jim Lawrence, Vice President of Business Continuity. “Every planned system maintenance task, […]

Jan 29, 2020

January 28 is Data Privacy Day – View Resources Available from CU*Answers

January 28 is Data Privacy Day – View Resources Available from CU*Answers

January 28th is observed as Data Privacy Day for all industries, including credit unions, to raise awareness and promote privacy and data protection best practices.  Much attention has been gained by the frequency and scope of recent data breaches and by privacy concerns on social media platforms. This attention to data privacy is paving the… Read more »

Jan 28, 2020

[The Pulse] 2020 Business Continuity Plan Now Available

[The Pulse] 2020 Business Continuity Plan Now Available

CU*Answers Business Continuity Plan: 2020 Release Now Available   As your core data processor, we continue to invest in high availability and recovery strategies to ensure that the products and services you count on us for are there when you need them. Implementing those strategies and responding when uncertainty happens requires a well-designed and thoroughly… Read more »

Jan 28, 2020

[The Pulse] HA Rollover Results Now Available

[The Pulse] HA Rollover Results Now Available

HA Rollover Results Now Available Rollover: October 27 – November 5 Now available for your review is the summary report of the unscheduled, emergency HA (high-availability) rollover event performed between October 27 and November 5, 2019.  In the report, you will find details about the unfolding circumstances that resulted in a failover and recovery effort… Read more »

Jan 17, 2020

Alpena Alcona Area Credit Union includes core processor in business continuity tabletop exercise

For those credit unions looking to take their business continuity program to the next level, including key vendors and service providers in recovery testing and exercises is a win-win scenario. That was the experience for the team at Alpena Alcona Area Credit Union (located in Alpena, MI) when they partnered with CUSO and core processor, […]

Jan 16, 2020

HA Rollback Updates for November 5

HA Rollback Updates for November 5

This is a reminder of the high-availability rollback event that will be occurring early tomorrow morning.  The rollback process will begin at 2:00 AM and will last until approximately 4:00 AM ET.  During this time, there will be an interruption to all systems, including CU*BASE/GOLD, CU*Talk audio response, and It’s Me 247 online banking (a… Read more »

Nov 4, 2019