Don’t Forget Your Deadlines: Verification Process Required for Google Play Mobile Apps

As previously announced by Google, all developers on Google Play will need to complete a verification process to continue publishing mobile apps. As a reminder, Google has assigned two dates: Starting account verifications (60 days before deadline). Deadline to complete account verifications. Additionally, Google is requiring a few items to be uploaded as part of this… Read more »

Let Your Members Know About Inclement Weather Closings with Mobile Alerts, Powered by CU*Publisher

Wouldn’t it be convenient to have the option to inform your members that specific branch locations will be closed due to inclement weather or power outages?  Look no further than Mobile Alerts!  Powered by CU*Publisher, this tool allows you to configure routine or one-time alerts for different platforms on both Android and iOS. If your… Read more »

Join Us for a Conversation on Deposit Operations: Marketing Clubs

We invite you to join us for a Conversation on Deposit Operations & Member Service!  Our upcoming session will focus on Marketing Clubs and CU*BASE Marketing Tools. What has been your credit union’s experience with Marketing Clubs? Are you interested in learning more about these? Do you have ideas on ways that Marketing Clubs could be… Read more »

A Note from Cards and Payments: Update for Holds on Online Gambling Transactions

Effective Tuesday, March 11th, a change will be implemented to the EFT authorization process to hold authorizations for online gambling transactions for $.01 – $1. Currently, holds under $1 are ignored due to time constraints on the amount of time those funds can be held (such as fuel authorizations). However, online gambling transactions do not… Read more »

Video Now Available: Introducing the CU*Answers Software Development Factory!

Ever wonder what goes on in the CU*Answers software factory? A video recording of our recent webinar is now available. Dawn Moore, EVP Client Experience, offers a behind-the-scenes look at our design and development process! In this video, Dawn discusses how the Software Development Life Cycle (SDLC) affects what projects CU*Answers works on, how we approach… Read more »

Recommendations from Lender*VP – Document Retention for Denied Applications

What is your credit union’s current retention plan for documents relating to denied applications?  Lender*VP has recommendations for your credit union, as detailed below. Lender*VP recommends that any/all relevant documentation and information that is used to deny loan applications should be saved by your credit union for a period of at least 25 months.  Relevant… Read more »

An Important Update Regarding CU*Answers Item Processing

Attention CU*Answers Item Processing Clients CU*Answers and eDOC Innovations are excited to announce that the board of directors for both organizations have approved the acquisition of CU*Answers’ Check Item Processing business by eDOC Innovations. This strategic move will unite the manufacturer and service provider under one organization, enhancing efficiency and service continuity for the credit… Read more »

Join Network Services for our May Boot Camp!

Join us May 7th and 8th for a two-day boot camp! This is an opportunity for your credit union IT members build their knowledge of core product deployment and support.  Please note: seating for this event is limited – if you are interested in attending, we encourage you to sign up soon! One of our goals during… Read more »

Learn All About Mortgage Servicing – Join Our Upcoming Webinar!

Join the Lender*VP Team and the Xtend Mortgage Servicing Team for our upcoming webinar, as we highlight mortgage servicing solutions! We will discuss how our collaborative efforts can help relieve your credit union’s lending staff of ongoing duties related to the servicing of your mortgage portfolio. Our mortgage servicing solutions include the handling of your… Read more »