Effective April 1, 2023, CU*Answers will no longer participate in the funding of Virtual StrongBox (VSB) for the cuasterisk.com network. We will continue to integrate and maintain our partnership with VSB and encourage credit unions to consider this solution as a more comprehensive way for members to upload and store their own documents. In the future, credit unions will need to have a direct agreement with VSB for this service.
ATTENTION: if we (CU*Answers or Virtual Strongbox) do not receive a response from your credit union by April 1st, that will be considered an acceptance of the terms and services of the new pricing model for Virtual StrongBox. If this is not your preferred course of action, please be sure to make your selection between now and April 1st.
What does this mean for my credit union?
You will need to decide to continue your relationship with Virtual StrongBox, sign up to put receipts and forms next to eStatements in It’s Me 247, or discontinue the service altogether. For full details on the options available to your credit union, including costs and frequently asked questions, click the button below.
Learn More About What’s Changing with Virtual StrongBox
Have questions? Contact us at: firstname.lastname@example.org