Network Availability

The key link responsible for connecting and delivering CU*BASE/GOLD to all of the 200+ in-network credit unions nation-wide is the CU*Answers private Wide Area Network (WAN) consisting of redundant technology paths traversing multiple service providers. By combining both MPLS and Internet VPN technologies with auto-failover capabilities, data communication disruptions are minimized with the added benefit of performance at a reasonable cost.  Orchestrating a complex, highly available data communications network requires cooperation and coordination between the CUSO, credit union IT departments, and multiple third party service providers.

Network availability

 

Network availability is managed and monitored by CU*Answers Network Services at both the primary and secondary datacenters.

Data Encryption

Keeping member data secure is our highest priority. Not only is network traffic encrypted between networks over a secure router-to-router tunnel, data for each GOLD session is also encryption end-to-end, from the client all the way to the host.

Contact your CU*Answers Network Services associate for more information regarding CU*BASE data encryption.

Third Party EFT Vendor Network

The term “third party” implies that there is a third point of communications required to complete the B2B service transaction (credit union to CUSO to vendor). For critical services that client credit unions depend on for daily operations, it is in their best interest that they become familiar with the continuity and recovery plans for each party involved. Knowing what to expect in the event of a service disruption helps credit unions to plan accordingly.

CU*Answers has partnered with several EFT service providers (i.e. shared branching and ATM/Debit/Credit card processing) to enhance the availability of the EFT network at both the primary and secondary production datacenters through redundant data communication lines with auto-failover capabilities. CU*Answers is committed to network availability and will continue to pursue similar projects with all remaining vendors who to date have opted not to invest in redundant communication capabilities. Recovery procedures for these EFT vendors include client credit unions operating according to their “stand-in” processing arrangements until vendor connectivity is restored.

Contact your CU*Answers Network Services associate for more information regarding third-party EFT vendor networks.

For the Credit Union

Depending on the number of physical sites within your credit union, the amount of network traffic (bandwidth) required, and technology options available at each branch, multiple configurations for connectivity exist that help reduce the dependency on the main office by each branch location.  We recommend that network configurations with redundant lines are tested (failover) regularly to ensure connectivity during a service disruption.

For more information, see the Resilient Credit Union

Next Steps

CU*Answers offers professional and managed services to help you meet and exceed your recovery objectives. Contact a CU*Answers Continuity Consultant today to discover in-network solutions that best meet your business objectives.

 

AdvantageCIO

Professional Services available include:

  • Business Continuity Planning and Resilience Testing
  • Information Security Risk Assessment
  • Comprehensive Information Security Program (CISP)
  • Staff Security Training
  • IT Examination and Audit Preparation
  • IT Strategy Consulting
CU*Answers Network Services

Managed Services available include:

  • Network Management and Monitoring
  • Continuous Data Protection (CDP) including off-site data storage
  • Virtual Branch / Virtual Office
Updated
August 7, 2015

Action Required: We Need You to Perform a Connectivity Test Before March 8th!

Action Required: We Need You to Perform a Connectivity Test Before March 8th!

ATTENTION ONLINE CREDIT UNIONS Don’t forget: our next High Availability Rollover is scheduled for Sunday, March 8 Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The next HA rollover will begin at 3:00 AM ET on Sunday, March 8. We will… Read more »

Feb 17, 2020

The Next HA Rollover is Coming March 8th – We Need You to Perform a Connectivity Test!

The Next HA Rollover is Coming March 8th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The next HA rollover is scheduled for the morning of Sunday, March 8. What’s unique about this HA rollover is that we will be operating live on a new HA server installed back… Read more »

Feb 7, 2020

CU*Answers holds 8th annual Continuity Awareness Day

On January 22, 2020, CU*Answers held its 8th annual corporate “Continuity Awareness Day”. This all-staff event is an essential component of their business continuity and incident response programs. “This year’s theme is ‘Planning and Responding to Disruptions in a 24/7 Business Environment,’” said Jim Lawrence, Vice President of Business Continuity. “Every planned system maintenance task, […]

Jan 29, 2020

January 28 is Data Privacy Day – View Resources Available from CU*Answers

January 28 is Data Privacy Day – View Resources Available from CU*Answers

January 28th is observed as Data Privacy Day for all industries, including credit unions, to raise awareness and promote privacy and data protection best practices.  Much attention has been gained by the frequency and scope of recent data breaches and by privacy concerns on social media platforms. This attention to data privacy is paving the… Read more »

Jan 28, 2020

[The Pulse] 2020 Business Continuity Plan Now Available

[The Pulse] 2020 Business Continuity Plan Now Available

CU*Answers Business Continuity Plan: 2020 Release Now Available   As your core data processor, we continue to invest in high availability and recovery strategies to ensure that the products and services you count on us for are there when you need them. Implementing those strategies and responding when uncertainty happens requires a well-designed and thoroughly… Read more »

Jan 28, 2020

[The Pulse] HA Rollover Results Now Available

[The Pulse] HA Rollover Results Now Available

HA Rollover Results Now Available Rollover: October 27 – November 5 Now available for your review is the summary report of the unscheduled, emergency HA (high-availability) rollover event performed between October 27 and November 5, 2019.  In the report, you will find details about the unfolding circumstances that resulted in a failover and recovery effort… Read more »

Jan 17, 2020

Alpena Alcona Area Credit Union includes core processor in business continuity tabletop exercise

For those credit unions looking to take their business continuity program to the next level, including key vendors and service providers in recovery testing and exercises is a win-win scenario. That was the experience for the team at Alpena Alcona Area Credit Union (located in Alpena, MI) when they partnered with CUSO and core processor, […]

Jan 16, 2020

HA Rollback Updates for November 5

HA Rollback Updates for November 5

This is a reminder of the high-availability rollback event that will be occurring early tomorrow morning.  The rollback process will begin at 2:00 AM and will last until approximately 4:00 AM ET.  During this time, there will be an interruption to all systems, including CU*BASE/GOLD, CU*Talk audio response, and It’s Me 247 online banking (a… Read more »

Nov 4, 2019

[The Pulse] It’s Me 247 Online and Mobile Banking Rollover Results Now Available

[The Pulse] It’s Me 247 Online and Mobile Banking Rollover Results Now Available

It’s Me 247 Online and Mobile Banking Rollover: Report Now Available   Now available for your review is a summary report of the August 13-14, 2019 It’s Me 247 Online Banking rollover event.  This significant exercise was the first live production rollover performed for the online and mobile banking environments involving more than 300,000 members… Read more »

Sep 10, 2019