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June 28, 2017

Get a Behind-the-Scenes Look at the HA Rollover Process!

Get a Behind-the-Scenes Look at the HA Rollover Process!

We’re getting ready to announce the dates for the CU*Answers Spring High-Availability (HA) Rollover exercise. This is your opportunity to learn what is happening behind the scenes as we prepare! The spring HA rollover will be special in that it will involve a planned power interruption at the primary data center to complete an upgrade… Read more »

Feb 2, 2024

[The Pulse] 2024 Business Continuity Plan Now Available

[The Pulse] 2024 Business Continuity Plan Now Available

As your core data processor, we continue to invest in high availability and recovery strategies to ensure that the products and services you count on us for are there when you need them. Implementing those strategies and responding when uncertainty happens requires a well-designed and thoroughly tested plan. We’ve recently completed the 2024 CU*Answers Business… Read more »

Jan 29, 2024

Online Banking Rollover Event Tomorrow – Updates to be Posted on the CU*BASE Alerts Page

Online Banking Rollover Event Tomorrow – Updates to be Posted on the CU*BASE Alerts Page

Don’t forget: tomorrow we will be performing a Rollover for It’s Me 247 online/mobile banking (OLB) environments, as well as BizLink 247 online banking for business.  The Rollover event is scheduled to begin at 5:00 AM ET (2:00 AM PT) on Wednesday, December 6th, with the rollback scheduled for 6:00 AM ET (3:00 AM PT). … Read more »

Dec 5, 2023

Mark Your Calendar for the Next Online Banking Rollover

Mark Your Calendar for the Next Online Banking Rollover

On Wednesday, December 6th, from 5:00 AM to 6:00 AM ET (2:00 AM to 3:00 AM PT), we will be performing a Rollover for It’s Me 247 online/mobile banking (OLB) environments, as well as BizLink 247 online banking for business.  During this one-hour period, online and mobile banking will run live on servers at our… Read more »

Dec 1, 2023

[The Pulse] HA Rollover Results Now Available

[The Pulse] HA Rollover Results Now Available

HA Rollover Results Now Available HA Rollover: September 17 – 20 Now available for your review is a summary of the recent CU*Answers HA (high availability) rollover event performed September 17th to 20th for the CU*BASE core processing environment.  In this report, you will find details about the exercise, including challenges observed, lessons learned, and… Read more »

Oct 9, 2023

HA Rollback Completed – Report Coming Soon

HA Rollback Completed – Report Coming Soon

Originally scheduled for September 17th through September 24th, the CU*Answers HA Rollover event was shortened as detailed in the alert posted earlier this week.  As such, the Rollover event is now complete, and the HA Rollback scheduled for this coming Sunday is no longer necessary.  CU*BASE core processing is once again operating from the production… Read more »

Sep 22, 2023

Rollover Event This Weekend – Updates to be Posted on CU*BASE Alerts Page

Rollover Event This Weekend – Updates to be Posted on CU*BASE Alerts Page

Don’t forget: this weekend, we will be testing our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The Rollover event is scheduled to begin at 2:00 AM ET on Sunday, September 17th.  Once completed, CU*BASE core-processing will be provided from systems at the HA data center for… Read more »

Sep 15, 2023

Don’t Forget: The Next HA Rollover is Coming September 17th – We Need You to Perform a Connectivity Test!

Don’t Forget: The Next HA Rollover is Coming September 17th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD.  The next HA rollover is scheduled for Sunday, September 17th. The rollover is scheduled to begin at 2:00 AM ET on Sunday, September 17th with the rollback… Read more »

Aug 29, 2023

Reminder: The Next HA Rollover is Coming September 17th – We Need You to Perform a Connectivity Test!

Reminder: The Next HA Rollover is Coming September 17th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD.  The next HA rollover is scheduled for Sunday, September 17th. The rollover is scheduled to begin at 2:00 AM ET on Sunday, September 17th with the rollback… Read more »

Aug 29, 2023