Network Services Boot Camp (2020)

cuanswers_network_services
This is a course that is designed as a two-day boot camp offered bi-annually by the CU*Answers Network Services team to learn basic core product (CU*BASE and ProDOC) installation and troubleshooting. Day two will cover network and system management practices from CNS, including reporting, security architecture and administration tools and standards.

Boot Camp signups are currently canceled and will be rescheduled later in the year!

CNS Boot Camp will be held on April 29th and 30th, 2020

Boot Camp Audience

The class is designed for credit union IT team members who want to gain competency with the core product deployment and support. One of our goals is provide a tighter integration between credit union IT staff and the CNS team.

Why Should I Attend Boot Camp?
You should attend boot camp to learn in-depth CU*BASE and ProDoc troubleshooting, as well as learn more about architecture, security, administration and reporting tools.
Who Should Attend Boot Camp?
Any IT staff at the credit union interested in learning more about technical troubleshooting in a typical CU*Answers credit union environment.
Why is Boot Camp Essential?
We want to empower your IT team with the capabilities to provide your staff support for many of the commonly occurring end-user issues.
Why is Boot Camp so Great?
At Boot Camp you’ll get equipped with the latest knowledge, tips, and tricks about installing and supporting core software. You’ll learn the easy way how to troubleshoot and fix problems. You’ll learn about the latest security defenses which you can apply both at the credit union and at home. You’ll get a chance to network with peers; and it’s a lot of fun!
Does Boot Camp Cost Anything?
The boot camp is free to attend; travel expenses would be incurred by the credit union.
Is Boot Camp Offered at My Credit Union?
Boot camp is hosted bi-annually at CU*Answers headquarters in Grand Rapids, MI.

Schedule

April 29th-30th, 2020

Updated
March 23, 2020

Cornerstone Community Credit Union completes Complete Care Essentials project

Located in Des Moines, Iowa, Cornerstone Community Credit Union recently completed a Complete Care Essentials project upgrade under the direction of the CU*Answers Network Services team. Complete Care Essentials is designed around the same principle as the all-inclusive Complete Care offering but utilizes a one-size delivery of essential services using private and public cloud technologies. […]

Feb 27, 2018

A Note From the Help Desk: RMM System Maintenance 2/24-2/25

A Note From the Help Desk: RMM System Maintenance 2/24-2/25

ATTENTION NETWORK SERVICES MANAGED CLIENTS Remote Monitoring and Management System Maintenance CU*Answers Network Services will be performing internal maintenance on the Kaseya RMM System, Saturday February 24th from 11:00 PM to Sunday February 25th at 11:00 PM ET. We will be using this time to implement database optimization that will increase overall performance and capacity… Read more »

Feb 23, 2018

Rogue River Community CU and Newaygo County Service Employees CU complete network merger

Located in Rockford, Michigan, Rogue River Community Credit Union and Newaygo County Service Employees Credit Union recently combined their organizations to form Compass Credit Union. As part of their business merger, the two organizations completed a complex network merger with assistance from the CU*Answers Network Services team. This upgrade will help the newly-formed Compass Credit […]

Feb 16, 2018

A Note From the Help Desk: Configuration Changes for iSweep

A Note From the Help Desk: Configuration Changes for iSweep

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Configuration Changes for iSweep Microsoft has released the an update that  no longer allows a user to connect to a remote share by using guest credentials by default, even if the remote server requests guest credentials. CU*Answers Network Services has determined that this update causes Windows 10 workstations to… Read more »

Feb 2, 2018

A Note From the Help Desk: Discontinuation of Support for Serial Receipt Printers

A Note From the Help Desk: Discontinuation of Support for Serial Receipt Printers

ATTENTION NETWORK SERVICES MANAGED CLIENTS Discontinuation of Support for Serial Receipt Printers   What Are We Doing? CU*Answers is announcing the end of support for serial connected receipt printers.  Sales of logo updates for these kits are no longer available.  We recommend upgrading to new printers, or retrofitting your existing serial printers with USB or… Read more »

Jan 17, 2018

A Note From the Help Desk: Spectre/Meltdown Vulnerability

A Note From the Help Desk: Spectre/Meltdown Vulnerability

ATTENTION NETWORK SERVICES MANAGED CLIENTS Spectre/Meltdown Vulnerability CU*Answers Network Services has been researching the recently announced family of CPU vulnerabilities known as Spectre/Meltdown. We have determined that the most recent security patch released by Microsoft is not yet compatible with Symantec Anti-Virus software.  Because of the incompatibility, we have delayed the installation of the January… Read more »

Jan 10, 2018

A Note From the Help Desk: Veeam Cloud Connect and Kaseya Cloud Backup Infrastructure Maintenance

A Note From the Help Desk: Veeam Cloud Connect and Kaseya Cloud Backup Infrastructure Maintenance

ATTENTION NETWORK SERVICES VEEAM CLIENTS Veeam Cloud Connect and Kaseya Cloud Backup Infrastructure Maintenance Network Services will be performing internal maintenance on the Veeam Cloud Connect and Kaseya Cloud Backup Infrastructure on Wednesday, January 10 from 8:00 AM to 4:00 PM ET.  Offsite backups will be paused for the duration of the maintenance window.  Client offsite… Read more »

Jan 9, 2018