What is your credit union’s current retention plan for documents relating to denied applications? Lender*VP has recommendations for your credit union, as detailed below. Lender*VP recommends that any/all relevant documentation and information that is used to deny loan applications should be saved by your credit union for a period of at least 25 months. Relevant… Read more »
Attention credit unions who pull credit scores via TransUnion: At the end of this year, TransUnion will be sunsetting their FICO 98 scoring model. If your credit union is still currently utilizing this model, please work with your direct bureau reps as well as the Lender*VP Team to coordinate appropriate changes on the system. Transunion’s… Read more »
We have been hard at work making updates to the Cooperative Campaigns for 2024, and we are finally ready to share them with you! You can find them online now by going to the CU*Answers Marketing Store. Same as previous years, we are offering $500 off the total cost if the Cooperative Campaign Bundle is… Read more »
Processing a Loan Request for a Non-Member Need a quick way to show your staff how they use CU*BASE to process a loan request for a non-member? Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
The 2024 Xtend Pricing Guide is now available! Take a look at our offerings for SRS Bookkeeping, Contact Center Services, Member Marketing & Communications, Data Analytics, and more. A copy of the 2024 Pricing Guide can be accessed via our website. We encourage our clients to review it in planning for the upcoming business year…. Read more »
As we move into our seventh calendar year with MACO, we are asking our credit unions to select their order options and decide if they would rather: Prepay for a set number of licenses for the 2024 calendar year True-up at the end of the 2024 calendar year For MACO billing, CU*Answers will be doing… Read more »
The 23.12 CU*BASE release is arriving this weekend for Online and Site-Four credit unions – coming with it is a change to how CU FROM email addresses are configured in CU*BASE. Prior to the 23.12 Release, credit unions could update their FROM: email addresses via Tool #233; that tool will be deactivated when you receive… Read more »
As we move into our seventh calendar year with MACO, we are asking our credit unions to select their order options and decide if they would rather: Prepay for a set number of licenses for the 2024 calendar year True-up at the end of the 2024 calendar year For MACO billing, CU*Answers will be doing… Read more »
ATTENTION ONLINE CREDIT UNIONS As a reminder, the 23.12 Release of CU*BASE GOLD will be deployed to Online and Site-Four credit unions this weekend, on December 10th. We will be posting any/all issues related to the 23.12 Release of CU*BASE on the CU*BASE Alerts page, compiled into a single alert post, which can be accessed… Read more »
We have been hard at work making updates to the Cooperative Campaigns for 2024, and we are finally ready to share them with you! You can find them online now by going to the CU*Answers Marketing Store. Same as previous years, we are offering $500 off the total cost if the Cooperative Campaign Bundle is… Read more »
Join us for the 10th annual AuditLink Conversations on Compliance event, hosted at the Sheraton Grand Rapids Airport Hotel in Grand Rapids, MI! This year’s event will take place on Wednesday, May 14th, from 9:00 AM to 3:30 PM ET. For more information and registration, please click the button below. Learn More
Are you planning to attend this year’s Michigan CU League Conference in Grand Rapids, MI? We’d like to invite you to the CU*Answers afterparty, hosted at Big Mini Putt Club! Attendance is FREE and there is no need to RSVP. Join us for food, drinks and fun! Click the button below to learn more. Learn More
Take a look back at some important topics from the last half of April 2025! View Topics
